Pengguna Tetamu
25 Ogos 2024
Wonderful location, we called it idyllic. A beautiful property, stunning Yorkshire stone, we stayed in a room in the new wing. A deluxe double with a view over to the hills and the cricket! Why a 3, maybe it should be a 3.5. Spa was good, friendly staff and clean. Nice lounge area to sit and have coffee. Steam room didn’t appear to be working and the sauna was full. A fun shower with different settings. The actual pool area had some good fountains/jacuzzi areas. Not too busy and enjoyable. The welcome to the hotel was wonderful, our guide who showed us around the hotel was full of interesting facts. She took us to our room which on initial appearances felt luxurious, lovely looking room. Superb view, 4 biscuits (two each a couple more would be nice), a nice bottle of Rioja. Clean towels and bathrobes, slippers in drawer we didn’t spot to use. Spacious enough for two adults, lovely comfortable bed. The issues were : bed sheet had holes in it and was stained. It was late on when we realised so we just slept in them. I did let reception know as we went to check out. Breakfast - this is sooooooo slow!!!!! We arrived at around 930 and didn’t get our food for 45 mins, my poached eggs were no longer soft the bacon was dry and one tiny shrunken mushroom! But the pastries and fruit salad and orange juice was delicious. The toast was cold. It all took forever though. I know they’re busy but they need to get this right. The staff are good at apologising and they’re clearly proud of where they work and I think equally frustrated by the speed of the kitchen. We ate at the brasserie - it was again ‘ok’ service again was excellent. Toilets were messy but I let the staff know. The mushroom starter was delicious and the cod main was tasty, the parfait was stuff frozen inside but it was tasty. Not sure it was worth what we paid to be honest. But we had an enjoyable restful time. The breakfast meant we lost a lot of time in the morning for our walk. Also it was a bit annoying the sheets were holey and stained. We didn’t ask for a refund or any money back, it would have been nice to be offered,
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