Hotel Hilton di Slough

Upon arriving at the hotel i was quickly checked in and upgraded to a better room on a high floor with a view. The hotel is located on London Road and there are regular buses to and from Heathrow airport. I have also have full buffet breakfast included in my booking and there is a bar and restaurant in the hotel. Great value for money and convenient location for Heathrow airport.

Though everything was fine with the hotel. I was told on arrival I had booked the wrong room type for myself, partner and 7 year old daughter. Even though on my booking it said 2 adults and a 7 year old and I made a note it was her birthday. The booking also stated max capacity in room 3. Max 2 adults, soda bed for a child. There was a pull out sofa bed, but when we got up to the room, it wasn't made, I called to get bedding and was told I booked the wrong room...I said you just checked us into the room downstairs and saw I had a child with me, you even just wished her happy bday! I said where do you expect her to sleep? They said they would move us to a family room but we're too booked. I said I just need bedding for the sofa bed in here, he said they don't have pull out sofa beds,I was confused as there was one right in front of me! We then eventually at 9pm got bedding Sent up....but no one made the bed, they just dumped in on us. I also booked a room with a city view? Which we couldn't see-only a roof of a building. Whilst most things were fine and they did eventually sort us out. With a tied 7 year old after a long day it wasn't the greatest way to start our stay. I'm not sure if it's a problem the hotel end or the booking via this app?

I really got screwed with this booking. My flight was canceled, and I was a bit desperate for a place to stay overnight. ”Bianca's Hotel” was quite a bit cheaper than the places closer to the airport. So I booked it and took a taxi there. But the taxi driver couldn't find the place. We were in a residential neighborhood, not anywhere that you might expect to find a hotel. So I called the property, and the guy told me to get out at #1 Torridge Road and walk to #19, which seemed really weird. I asked him if there was a sign, and he said no. I mean, what kind of a hotel requires that you walk down a dark residential street looking for a place with no sign? When I said that I wasn't comfortable doing that, he suggested that I just cancel, and mentioned that he could get 500 GPB for the room (I had paid ~200). I was pretty sketched out at this point, so I just cancelled and went back to the airport. Later on, I tried to get a refund, and he refused. He also blocked my calls and marked me as a no-show. So now I'm out the 200 GBP for this ”hotel” plus the 60 GBP for the taxi there and back. And after all of that, I ended up just staying overnight at the airport. This place seems really scammy.

The Pinewood Hotel is a housing estate waiting to happen. From staff lacking in the most basic of customer service skills to a cute rat routing about under the fake Christmas tree pinned in the flower bed outside the entrance. This hotel was almost empty on one of the busiest weekends of the year for the king's concert. They couldn't find our booking and refused to acknowledge the paid-for email from booking.com. They made no attempt whatsoever to help whilst I spent an hour on the phone trying to get it sorted. But as they had hiked sub £80 pricing most of the year to £300 plus, their revenue-raising exercise backfired big time. During my time getting increasingly annoyed at the absolute lack of any attempt at customer service, I got to see the poorly mended ceiling from upstairs leaks, the dated decor, and the cracked flooring tiles in the main reception. As well as filthy signs on the windows at the main entrance. The lift is obviously expected to be out of use for some time as they had turned it into a feature with a light-up unit in front stopping you from getting in. That was if you got past the empty car park with a huge hole surrounded by metal barriers, cracked containers for dying plants, and the delivery driver bringing food to the sole inhabitant we saw. The 70s pub-style dining area was totally empty, and the outside area overlooking a lovely meadow area was shabby and despite sunshine - absolutely devoid of any guests.. The welcome was marred by a pervading smell of cooking oil and as you walk from the car park to the entrance, a window at the back of the reception area has an unusual way of blocking people from seeing in with a collection of tesco carrier bags instead of a curtain. Pictures on various sites are of an era long gone - add appalling service and you can do much better elsewhere. I would be surprised if it lasts much longer as a hotel. This hotel clearly doesn't want guests and will make a great housing development for anyone looking at developing in that area. It has a fabulous selection of wildlife, from various colourful birds making nests, to furry creatures running around outside the entrance, so it would be a beautiful spot for a development. Having read some of the other reviews saying ”filthy” ”easy to get away from” ”tired” ”drinks terribly expensive” ”electrical testing 4 year's out of date” ”outside door propped open all night” ”practically falling apart” - I guess we got away lightly. What it isn't is - their description: A 4* hotel (REALLY?) Luxurious setting (I TOTALLY DISAGREE stained reception ceiling badly mended with no luxury at all) in a tranquil location (Yes agreed) Designed with elegant interiors and a unique approach (maybe once upon a time but not now) Just off the A412 ( erm just on the A412) The Brasserie provides an informal dining experience (looks like a 70s cafe and guests ordered takeaway) Free car parking (yep lots of it was almost empty and more space was taken by a huge

Overall not a bad night stay, however be mindful of the car park. It doesn’t open until 6pm, there was no communication from the hotel about this, so had to wait around for it to open. Also bear in mind the police station opposite the hotel, it got noisy at all hours.

Stayed here for two nights, one week apart as we were forced to overnight stop to catch connecting flights. Yes, it is basic but it was clean, warm and well decorated. The owner was welcoming and very helpful, advising us to book a taxi back to T5 for the following morning as it was the same price as the bus. I initially made an error on the second booking, requesting the wrong night and it was quickly rectified with no penalty. I would be more than happy to stay here again.

I’m a Platinum Elite member & stayed in Moxy Slough Hotel during 15th - 23rd July, 2023. I’d like to provide some feedback to the stay: Bright Spots: 1. Every morning, your staff Agnelo was very helpful with a friendly smile. He truly brightened my day. The British Breakfast Sausage was delicious though I had to limit myself to just 1 pc / day or will become seriously overweight. 2. Gym was quite good as it has everything even though it’s a bit small. I especially liked the disinfection wet wipes you offer where I feel very comfortable using all the mats & equipment. A must have for every gym whether in hotel or not. 3. Location: 5 min walk to Slough Station & can take Elizabeth Line to London in about 38-40 mins or to Reading to transfer to other trains to other cities. It costs GBP 8-12 / trip depending on time. As I have to travel to Bath & I don’t like staying in London, for all the noise, & unreasonable hotel rates, nor do I have needs to visit London everyday, this was a good choice for me. 4. Room was a bit small even after the upgrade, but it was alright. The design is always a bit less user friendly than others & that runs thru all the Moxy chains in the world. 5. Above average British Bar, & Indian, Greek Restaurants nearby. Also a good florist. Can improve: 1. My room 319 – Water faucet – too short & made water flow all over the counter easily. The tap also appears to be leaking 2. Daily room cleaning – that was the most annoying part, as even if I requested they missed it for 2 straight days!!! That’s unacceptable. 3. If you enjoy small towns that’s fine though there aren’t any truly good restaurants around (well, even Central London is not known for good food, & kinda expensive) 4. Staff mixed up with the breakfast offering. From my stay in all Brands (even Fairfield brand) under Marriott Hotel Group, I get either free breakfast or points as a Platinum Elite member. When I checked in, that’s what the staff said. Only found out in 2 days this was not the case, as I was not on the list of guests with breakfast, & after further questioning your staff, I only get a cash redeemable voucher. This is certainly not very well managed as your staff provided inconsistent messages, and also, appears to be very calculating with your Elite & loyal members. 5. In staying with any of the chains under Marriott, the rules are always I can leave early without any room charge / penalties as long as I inform the hotel 1 day ahead of time for the Standard rate which has a lot of flexibility, unlike the prepay. Staff mixed this up & tried to charge me for the last day, which, they didn’t at the end after I got a bit upset. I hope the above can give you my honest opinion, as a guest to your hotel, & help you continue to do what you’re good at, & improve where needed.

Very good customer service amazing staff very kind was relocated due to an issue and Alex I believe gave me and my daughter a family room really appreciate it thank you all very much

We had a Comfortable nights sleep. We find the staff are always friendly and welcoming. Hotel rooms are Clean along with the hotel. Extra bedding and pillows of you require. Warm welcoming Nothing too much trouble, if you need anything at all you just need to ask and they will try there best to sort this for you ! Good selection for breakfast.