Atlantic Hotel - Free Parking

Beautiful view over Sofia. We’ve booked a normal room, that means: a room a bit outdated ‘00 style : wallpaper & curtains..bathroom was also outdated and needs some better cleaning, but for sure staff was great. Ee had dinner and breakfast and everything was fine.

We stayed with two young children for 4 nights whilst we attended a wedding in Sofia. The hotel is in a quiet location with parking. The staff on arrival are friendly especially George he made us feel very welcome and helped with our luggage. We stayed in the family room. The room was nice big and spacious. It is in need of a few repairs and upgrades. The sofa is dipped in the middle, the corners of the bathroom are grubby, the bath has jets that need gutting and the door to the balcony is hanging off and doesn’t close properly which is a safety concern. Breakfast is simple and not a lot was out although hot food is made at your request and room service is available. The breakfast staff were lovely. A young man called Alex was very impressive, polite and diligent. Such an asset to the company to have staff like Alex. An incident with the cleaner ruined our time here. We returned to our room to get ready for the wedding that we went to Sofia for to find the cleaners had turned the room upside down. They had pulled the sofa out and the larger lady with short hair yelled at us because there were crumbs from our children eating biscuits. She was very rude and refused to leave so that we could get ready. This made us late for the wedding. And it left us feeling unwelcome and uncomfortable. My husband complained. And it was explained to us that they just want us to keep the room tidy. It was tidy there were just a few biscuit crumbs on the sofa and floor. We paid for house keeping and it was unreasonable of the cleaners to expect to clean already clean rooms. The fact that we were shouted out by the cleaner is outrageous. The lady with the short hair is a liability. You cannot shout and be rude to guests over crumbs on the floor and sofa. I don’t want to penalise the rest of the team for one hostile cleaner. The rest of the staff were wonderful, friendly and accommodating. The outside area is beautiful especially at night. Lots of fairy lights. The staff are easy going and there is a play area in the gardens including a huge trampoline. There is a well which is covered so just beware to watch young children. The pool looks nice but is deep and cold. It would have been nice if it was heated but in September it was too cold to enjoy. Food is good and room service was great. Overall it was a comfortable experience and cost effective.