The hotel is very well maintained, modern and warm. On arrival the friendly reception assisted with the checkin and introduced the services with opening hours and shows the way to our room. A real special touch to let the customers welcome and like at home. At first impression the room was quite big with enough storage space and a nice balcony looking at one of the parks. Perfect heating to keep the room warm as needed. Tea and coffee station available but with very limited choice. The Spa zone and the pool are very spacious and there is always an available room or lounge chair to use. Both facilities are adult only after 19:00 which is a great plus being also a families hotel. The only bar of the venue has no balcony or open space so it is not possible to enjoy a coffee or drinks outside. Overall a great experience even if few points were quite disappointing. The housekeeping staff did not refill the coffee station the first day and also took the used bathrobes without replacing them. The armchair in the room was worn out and fabric stretched. The meals (breakfast and dinner), two completely opposite experiences. The breakfast offers a wide variety and a nice omelette live cooking station. The dinner menu was less appealing in choices and variety while the food from the hot line always lukewarm. The staff, when crowded, seemed to be a little lost with many table not clear up, food line not refilled and, most annoying, a completely absence of beverage service. Only a water dispenser available, no beverage or wine list available despite the promoted wine offer. Moreover, the food labels were misleading with wrong or missing allergens, tongs never replaced or cleaned, food such as bread not cover or protected by sneeze guards. Around the spa zone and pool there was no control with many used towels, glasses and cups left around. Generally the Hotel Sunce is a nice place where to stay. The friendly staff and the location are for sure huge positive points that makes the entire experience worth.
Cemerlang
7 Ulasan