Hotel Dengan breakfast di Sabah, Malaysia

Three days, two nights, and every day brought a new kind of 'excitement.' Day one, the air conditioning didn't work, there were tons of mosquitoes, and the shower only had cold water. The only decent thing for dinner was the fried shrimp, which disappeared in seconds, and the few other dishes available were practically snatched away. It felt like a refugee experience. Day two, we got a different room. After swimming, I went back to shower, and there was no water, then cold water, then extremely hot water, constantly cycling. The water pressure was also incredibly low; I almost lost my mind trying to rinse the shampoo out of my hair. That night, it was very windy, and there was a lot of noise outside, as if something wasn't properly secured. On the third day, as we were checking out, our luggage was mistakenly taken by a staff member and given to other guests. It was only returned after the other guests realized the error. Our luggage was perfectly fine in the restaurant; how dare you just take it away? Do you have any basic management sense? Of course, the environment is nice, that's the only highlight. Given how expensive it was during Chinese New Year, you should provide a service level that matches the price. The buffet was cafeteria-standard, and we still had to fight for food. Are you not ashamed?

✓ Carpark provided (but limited) ✓ Breakfast included (check your booking if it's included) Need RM100 deposit (refundable) Overall cleanliness can be more improved I'm glad the bedsheets are clean So far I enjoyed my stay Will stay again during my next meeting

The hotel itself is fine, with excellent facilities and services. However, some parts of the hotel are currently under renovation, and it seems they intentionally place guests who book lower-tier rooms in these renovated areas. Knowing in advance that some of the hotel's beachfront areas were under renovation, I specifically booked a garden-view room a month ago. Upon arrival, the hotel informed us that all garden-view rooms were full. They then 'upgraded' us to a sea-view room (which was in the renovated section). Although they offered a discount as compensation, we repeatedly stated that we didn't want to stay there. The staff (somewhat threateningly) said that all other rooms in the hotel were full, and these were the only ones left, implying we'd have no room if we didn't take it (their attitude was quite arrogant). They also insisted that we could only switch to this specific (renovated) room type and no other. Since we'd never encountered such a situation before and didn't know how to handle it, we reluctantly accepted. Later, I checked online and found that our situation of being switched rooms was not an isolated incident; many Chinese tourists were 'forced' into 'upgrading' to sea-view rooms. (Some even suggested they only do this to Chinese tourists). The hotel did not proactively offer compensation after we checked out. We only received it after complaining to Ctrip's customer service. I'm very grateful to Ctrip's customer service for their help; they advised us that in similar future situations, we should not deal with the front desk privately but instead let Ctrip customer service handle it. I rarely post reviews, but I'm sharing this to prevent fellow Chinese travelers from being scammed. If you encounter such issues, contact Ctrip directly.

The water in the hotel's area is heavily polluted; it's so dirty that snorkeling is completely out of the question! The front desk staff were very perfunctory with guest requests and didn't follow through on promises. In the morning, we requested a private boat tour for island hopping and snorkeling. We discussed the time and itinerary with the dive center staff and finalized the price with the front desk. We even altered our subsequent travel plans for this. However, by 4 PM, we still hadn't received confirmation. When we called the front desk, they told us they couldn't arrange it. We asked several people, and got different explanations: first they said there were no boats, then that other guests had already been arranged for island hopping, and then that there would be a storm the next day (which turned out to be perfectly calm). I suggest the hotel improve its island hopping service. For those looking to dive, definitely don't consider this hotel! Also, the beach is incredibly tiny, barely palm-sized!

I had an amazing experience at this hotel. The rooms were spotless and very comfortable, expect the toilet is sharing and it's very dirty!. The staff were friendly, helpful, and always ready to assist with anything I needed. The location was perfect, and the view from my room was absolutely stunning — one of the highlights of my stay. Everything about this hotel felt high-quality, and I would definitely come back again. Highly recommend!

Very outdated design hotel but still comfortable to stay..the centralized aircond is not cold enough that we had to switch on the fan which was too windy because the fan speed not ajustable....the breakfast has lot variety but doesnt taste great...overall good stay.

Facilities: Given we're on an island, the conditions can't compare to the mainland, which is understandable. The AC was strong, and there was plenty of hot water. Hygiene: Our room type was relatively new, the bedding was comfortable, and the water quality was acceptable. Environment: Beautiful, beautiful, beautiful! I've wanted to come here for three years, and it was absolutely worth the trip. During the day, it's turquoise waters and soft white sand, and at night, we saw a blood moon and stars. Service: Although there was a bit of a language barrier, the staff (both male and female) were excellent at understanding our needs! The entire boat transfer process was smooth and seamless. They even helped us switch rooms late at night to fix a circuit breaker issue. Many thanks for your hard work! 🌹 (The restaurant breakfast was also good.) I hope to have the chance to vacation on Mantanani Island again in the future~

This is a standard hotel with a doorman who helps open doors and carry luggage. The front desk staff are very welcoming. Check-in starts at 2:00 PM; early check-in incurs a half-day room charge. Across the street is a shopping mall with a McDonald's on the first floor, open until 2:00 AM, making dining very convenient. The mall also has many shopping and dining options. There's also an affordable large supermarket nearby. The beach is just a 2-minute walk away, which is incredibly convenient.

We stayed in the Ocean Wing. The room was very spacious, but the facilities were a bit old. The plunge pool on the balcony was large, but a bit dirty. Both the swimming pool and the beach were great. The restaurants require advance reservations, which felt a bit like a 'scarcity marketing' tactic. The Italian restaurant wasn't good and the environment wasn't clean. Breakfast was just average, and so was the service. In contrast, the Japanese teppanyaki was excellent, with warm service and good food. The free airport shuttle was a nice touch, but it only runs twice a day, in the morning and evening. The front desk service was very enthusiastic, and they even gave us a local specialty necklace and welcome drinks. Overall, it's a good place for a vacation.

Clean, quiet, and comfortable. The only thing is that the outlets were only on the TV side, not by the head of the bed. Overall, it's a decent option for the price. There are shops and cafes nearby.