Hotel South Brisbane dengan Spa

Work event. Was a nice clean hotel. Staff where nice, including the cleaner that let us join in the elevator.

Be aware - if you stay here and need assistance, you won't get it. Worst customer service I've ever had. Check in was fine, the man at the desk was very nice. The apartment was a good size. But, Queen bed was just two beds pushed together with sheets over the top (so a dip in the middle, not a real queen bed). We went out for the day and came back around 8.30pm. Then we sat down and the three smoke alarms in the apartment went off. No idea why - we won't smoke, weren't cooking anything, they just set off. We managed to turn them off. Then it happened again 10minutes later. This time it took about 10 minutes to turn them off. There were peopl e in the hallway trying to see what was going on. My 4 year old son (being tested for ASD so very sensitive to noise) and 7 year old daughter were distraught at the loud noises and both were crying. I called the assistance line and had the worse customer service of my life. I called and explained and she said 'so what's the issue, just the noise?'. 3 alarms all going off at once getting louder, so yes, of course that's the issue. Then She said she was going to call maintenance. I was on hold for a couple of minutes and she came back and said, word for word 'I'm going to be real with you, maintenance isn't coming because they're at leat 4-6 hours away so theres nothing we can do'. I asked if I'm meant to stay here with alarms repeatedly going off and she told me to 'just take out the batteries'. 1- that's illegal, 2 - they're hardwired. I said I need a refund to go find somehwere else to stay, she said its not up to her. The entire conversation was just her saying 'theres nothing I can do im not on site im just reservations'. so why is that the 'help' line? They went off AGAIN, thankfully for the last time. But to be told that we can't get help, and to take out the batteries of fire alarms when we have kids in the building, is horrendous. The man at checkout was very apologetic.

Stayed here for 7 nights at the beginning of April. Check in was quick and although we requested a quiet room, we were sadly given a room that faced onto a road and the helipad of the children’s hospital. So, the room was rather noisy from the traffic and from helicopter landing and taking off at night. Even with ear plugs on I could still hear the traffic. Room: Room 714 was very clean, it seems the Australian standards of cleanliness is much higher and better than at our previous Marriott stays in Cardiff, Wales and in Edinburgh, Scotland. Housekeeping at this hotel is very thorough at cleaning, as we didn’t feel any dust on the surfaces. My partner is blind and the first thing he does is touch the surfaces to get to know the layout of the room and he was impressed that tables, chairs & walls didn’t feel dusty. The housekeeping ladies always provided us with fresh towels and 2 bottles of water daily, as well as change the bed linen when requested. These ladies (day as well as evening housekeeping) are all lovely and friendly, requests for extra toilet paper, tissues, even slippers, toothbrush and toothpaste were promptly supplied with a smile. The housekeeping team at this hotel should be commended for keeping rooms/bathroom clean to a high standard. Reception: The ladies at reception Jess and other lady (who doesn’t wear a name badge) are efficient when checking people in however, they were not so friendly once you’ve checked in, they both came across as cold, sourpusses. Every day we went past reception and these 2 ladies never smiled or said hello. Once we initiated a hello and got a forced response. The male reception staff at night and on the days when the ladies were off are much better as they always greeted people as they walked past reception. Location: This hotel is perfectly located as it is close to all the restaurants in the Southbank and there’s lots to choose from. It is also about 2 mins walk to Goodwill bridge which connects to the Botanical Gardens. From this hotel everything is within walking distance, we walked to Queen Street shopping mall daily and it took us about 10 mins via Southbank parklands and crossing the bridge. We are not super fast walkers but we found everything in close proximity to this hotel. We will definitely stay at this hotel again when we return to Australia next year.

We stayed in the Mantra South Bank, Brisbane, for 5 nights. The Mantra is well located, only a short walk from the river and South Bank attractions. Our studio room was spacious, clean and well-appointed. The hotel has a small pool and gym with a good selection of fitness machines. The Mantra's staff on the front desk and in the restaurant/bar were excellent - friendly, professional, and helpful. Overall we were made to feel very welcome, which we really appreciated.

It was a nice room, with full windows (the view was to railroad but still you had sun which made me happy) Good choice for who want to stay there or work. The room was fully furnished so you could cook there. We were only one night there, the staff let us to check in even sooner because we arrived few hours before the check in time. Just one thing which we did not like it at all, was about the bed mattress. Totally it was good choice.

Great location and easy-to-use instructions to get the access key. However, messaging on the day of arrival is a little tricky when coming from overseas with no data/wifi! Massive bed - but not terribly comfortable with only a small double sheet on top and what looked like two double sheets, one on top of the other on the mattress! The toilet seat was broken - I reported to reception, and they fixed it swiftly. The coffee plunger was also broken - and reported/fixed promptly. However, surely these types of things could be on some sort of checklist for the cleaners so guests don't have to waste their time reporting? It looked like a nice pool - however, I hadn't even realised there was a pool until a friend pointed it out. Nothing in the room information about opening times, and when I went to have a swim, the automated cleaner was in it, which put me off :-(