ibis Mackay

Great beds, very clean and friendly staff

Both of the young ladies who booked me in were very helpful and pleasant also the same thing with the lady who checked me out, it was lovely to have a cheerful greeting and smile when you have been driving all day. I had the chicken parmy and a drink from room service, it was lovely and also nice and hot still. The only negative was trying to find the car park!!! Maybe I'm getting old lol

白人前台的服務非常糟糕👎，這讓人很不開心。但是印度裔的前台服務非常棒！以後去的人一定要在印度裔前台處辦理任何手續！！！

環境優美，出行方便

We arrived at 10:30pm to be told we couldn’t get a drink from the bar which is advertised to stay open until 11pm, the staff member didn’t offer us any alternative and was not friendly. The next morning for breakfast we arrived, no one greeted us so we found a table, as other people came they were serving themselves, we were very disappointed in the food, the eggs were over cooked, there were no fresh coffee cups and when my husband asked for one the staff member was annoyed and asked us for our room numbers to check us in for breakfast, however didn’t proceed to ask anyone else which made us feel like we inconvenienced her. They weren’t overly friendly and the customer experience was low.

Great front desk staff and efficient bar staff (ordering food for room and for restaurant ) Room was freezing - great air-con but way too low in advance. Room as expected with adequate facilities. Some ring marks on surfaces suggested cursory cleaning only, but overall fresh and pleasant.

Last minute booking for one night in Mackay because this hotel seemed to be one of the only ones with availability in the area that had a front desk agent that could check us in around 11pm. The room was very small and I kept finding hair on the bathroom counter. The shower design wasn’t too great as water seemed to get all over the floor. Overall, it was good value for what we got. We checked out very early the next morning and did not use any amenities or know if they had them. The location is right next to the airport so if you’re flying into or out of Mackay it’s a convenient location.

We felt very unwelcome by a strange manager at the counter. He looked at us and made us both feel extremely uncomfortable. The guy was very strange and very unapproachable. We wouldn’t go there again. The blinds in the room didn’t block out the light from the street/airport which was very annoying and the bed was super uncomfortable even though it was a king size. Our overall experience was very bad.

Perfect for a one night stay driving from Townsville to Brisbane...Don't just need to be using the airport to find this a good overnight stay