Hotel Paris dengan Spa

"The lift stopped working the first night upon staying there therefore all guests had to use the staircase. My room was unfortunately next to the staircase and the noise went on till late in the evening. On the second day while sitting in my room had a random stranger use their keycard to open my room and walk in. Having informed the front desk, who kept asking if I was sure and if it was not the cleaner, the manager assured me they would investigate the matter. 10 mins later the manager knocks on my room door to inform me that I did not shut my room door properly and that is why another guest was able to enter my room. There is no additional locks in the room as such shutting the door is the only way to ‘lock’ the room. I was offered a free breakfast or complementary spa session to make up for the inconvenience. Having just experienced this security breach, neither offer seemed appealing especially after repeatedly being questioned if I was sure the proceeding to blame me for not shutting the door properly. I left the hotel and checked into another hotel. They have refused to refund me the additional nights stay that I did not stay and Trip.com has given a standard response to this incident including offering a few worthless coins. After pushing them to further investigate all they could muster was the hotel is unwilling to refund fully or partially the amount due to me and offered me £80 worth of coins which is far below what I paid for my stay. Rest assured I would never again stay in this hotel, and would suggest all Trip.com users to stop booking this hotel if you prioritise your safety. After all the hotel is not that affordable to risk the safety and security during your stay. Think twice and book at your own risk because if anything occurs during your stay the hotel would blame on you. Also if i was being picky, the safe deposit box did not work and the bed was sinking in the middle."