Hotel Orange County dengan Spa

Hotel is amazing but they are not ready for business. Hotel stuff were overwhelmed wait for restaurants and service at the restaurants were ridiculous. NO BEACH CHAIR to seat and not enough chair for hotel guest. we counted 58 chairs for 2000 guest . Very bad business. No signs in Conrad hotel where was where. Not coming back to the hotel or restaurants on the property. Cebia restaurant we had horrible service and for the price they charge that should never happen.

在一個新開發的地段。所有設施都很新很智能（包括電燈按鈕/智能馬桶等）。四個枕頭似乎是不同的高度，很貼心很舒服。然後酒店附贈的礦泉水特別好喝。 吃飯方面酒店內部就有好幾家不錯的飯店。然後步行距離內還有很不錯的咖啡店和一個購物廣場。 稍微不喜歡的地方在於浴室放沐浴露的地方很矮？上一個住客完全可以踩在那裡洗澡 然後洗面奶再放這些地方感覺不是很衞生的樣子～其他都很好的。 如果不介意離迪士尼園區稍微遠點的話非常推薦這裏～

The location, amenities, etc. were great. I will upload photos. Our coffee maker did not work. In the bathroom, there was no switch for the fan.  there was rust in the bathtub, so no one could take a bath. This morning I went to shower and one of the clean towels folded above the toilet, once opened, had a Miller light beer cap stuck to the towel with two dirty spots. Very, very, very disappointing. At breakfast, the only coffee maker that worked was outside of the dining area. 

Convenient location close to the airport. Shuttle was fast and easy to find. The continental breakfast had a good variety of choices. The front desk staff was friendly and helpful.

Beautiful hotel, close to disney springs, staff was very nice and accommodating. At at the grill for breakfast, that was delicious.

This is one of our favourite hotels anywhere. We took our entire three generation family there from the UK a couple of years ago and this year we effectively added a two day stay onto a two week villa rental vacation just so that we could revisit the hotel and play the golf course. We did have a few complaints about two things. We visited the Italian restaurant’ Cala Bella’ and whilst we enjoyed most of our starters we didn’t really enjoy our main courses with the food feeling pre prepared and warmed up rather than fresh. We sent some back and there was no quibble about taking these off the bill but it was a disappointing dining experience. For that money in a top class hotel everything should be freshly prepared  We felt that some of the charges were excessive, a 20% service charge on a $30 self serve breakfast buffet is scandalous . Similarly $32/day for self parking felt excessive.  This was our third visit to this hotel- will there be a fourth ?

We had a wonderful stay, unfortunately, last day we found a blood stains bath towel and it put us off after you have paid an expensive rates and you expected to get the best for everything and the worst is that we have informed and show the pictures of the blood stains towel to the guest service cast member named INDIA she promised to return with manager communication regarding this incident WE HAVE NOT RECEIVED ACKNOWLEDGEMENT FROM THE RESORT and it was not accepted and this incident spoiled the whole stay experience remember to check the towel before put onto your kids even with the 5 star hotel

我是過來參展。服務是非常非常差，等同於沒有服務。住了三個晚上，沒有換毛巾浴巾，我們打電話叫前台拿新毛巾，對方説要付15刀的服務費。 最後一天退房的早晨8:00，問我們是否續住，我説暫時還不確定。前台就陰陽我，説2026年你能否確定。退房時間是早晨10點鐘，由於我們着急去展會現場，希望協商能否到中午12點退房（在國內是正常的退房時間），前台服務員説必須要參加他們組織的一個conference（KPI拉人頭），才可以延長退房時間，我們於是衹能先退房。度假村環境不錯，但是服務非常非常差的體驗！千萬不要來！

This was a terrible experience. 1. I confirmed with the hotel 2 days prior to my arrival they we would be there and they confirmed my reservation. 2. Date of arrival our flight got delayed. I contacted the hotel and confirmed my late arrival due to flight delay. They confirmed. 3. We arrive and the hotel didn’t have a room for us of the type we paid for. Fortunately they had a room but we’d have to move the next day. 4. We were compensated with free parking. That was appreciated. 5. Moved to our new room and the stench that came from the pullout bed cannot be described. It eas horrible. The entire room was filled by the pungent odor. Of course, this was discovered at night. 6. Spoke to the night manager and asked if they could swap the mattress out or change rooms and they said not likely. They gave me some points. Gee, that took care of the smell… 7. Next morning an older gentleman was on staff as manager and he was on it when I spoke with him. He had the maintenance crew in the room within 20 minutes. They took out the old mattress and replaced it with an almost new looking one. You get what you pay for. Though they resolved our issues we decided to leave half way thru our trip. It was not worth it. The rooms are not in good condition as they appear on their website. I appreciate their effort but to have to struggle with the staff multiple times, not worth it. We ended up staying at a WDW property with of course, we should have done since the beginning.

1. Initially we were put in a very substandard room. I had to complain to the front desk and then they moved us to an acceptable one (why didn't they do that in the first place?) 2. We stayed for 5 nights and only on the last day did they clean the room...unacceptable 3. Nobody is ever at the front desk to answer the phone when you call for something so you literally had to go downstairs in the cold to talk to someone 4. The carpet outside the room (#10308) and along the entire walkway to the elevator was soaked with water from a leak somewhere. On a positive side, the bartender was very nice and the Manager was very helpful when we eventually spoke with her.