Hotel Orange County dengan Spa

I had a prepaid booking. They charged 800$ for incidentals with the POS that gave the “Approved” status. We spend like 1k and they locked us outside of the room and asked us to pay this again the whole amount. They did not recognize the initial payment. Front desk guy Christian very rood, pushing it to the edge of snapping. Eventually I asked to speak to the manager on duty..he got at the front desk in 20-30 minutes, apologizing and saying that everything is ok with the initial payment. We spent 1 hour locked outside by this “system error” The service at the Sofia (downstirs restaurant) is very poor because of the kitchen staff. The roof top restaurant is quite nice for dinner. I waited 30 min for the valet to bring my car. The have no f idea of what they’re doing. You can get only inroom dining after 10pm. Shuttle service only to Disney parks.

this hotel is in a great location with free shuttle back and forth the universal area. There is an iride that takes you to the outlet and eat-out area that is pretty buzzling. there is no requirement to drive. If you love walking, this is really convenient location with supermart within 10 mins walking distance. *Impt: for international travelers *

Stayed at 3 different hotels for our trip, one other Disney owned. Dolphin was our favorite. So easy to get to the parks by water. Celebrating my 70th birthday and have some mobility issues. Grab and go was very convenient for when we need a quick breakfast or after park hours snack. Will definitely stay here next time!

The location, amenities, etc. were great. I will upload photos. Our coffee maker did not work. In the bathroom, there was no switch for the fan.  there was rust in the bathtub, so no one could take a bath. This morning I went to shower and one of the clean towels folded above the toilet, once opened, had a Miller light beer cap stuck to the towel with two dirty spots. Very, very, very disappointing. At breakfast, the only coffee maker that worked was outside of the dining area. 

Beautiful hotel, close to disney springs, staff was very nice and accommodating. At at the grill for breakfast, that was delicious.

I basically booked for the location- being a woman solo traveller this is one of the only non Disney hotels that Mears connect airport buses serves (didn't want to get a taxi when my flight arrived in Orlando at 11pm by myself). The other perk is you get is early admission into the Disney parks for your say. Baring in mind I only stayed 2 nights, I'm not sure that the equivalent of £60! Resort fee I had to pay extra was worth it. The hotel was clean, motel style, akin to any other hotel in Orlando really. Arriving at midnight, I wanted to book the free Disney shuttle for the same day (which you can only do when you arrive) but it had sold out for the time that would get me to Hollywood studios for in time for early entry next morning! Luckily I managed to get on this without a booking. Overall the hotel is nice- but not worth it for a short stay not using the pool, unless youre a solo traveller worried about safety.

We had a wonderful stay, unfortunately, last day we found a blood stains bath towel and it put us off after you have paid an expensive rates and you expected to get the best for everything and the worst is that we have informed and show the pictures of the blood stains towel to the guest service cast member named INDIA she promised to return with manager communication regarding this incident WE HAVE NOT RECEIVED ACKNOWLEDGEMENT FROM THE RESORT and it was not accepted and this incident spoiled the whole stay experience remember to check the towel before put onto your kids even with the 5 star hotel

Clean eveyday, fresh towels, good bed, really big room (king size with taras view). Coffee machine. Poor breakfast. Free gym 24h. Swimming pool. Laundry facilities for guests. Car park $25 a night. They vharge $250 deposit also they charge me some extra taxes on the top of the taxes with I paod already so check receipt at the end, as they stop amount from your deposit. Bit far from centrum 25 min walk to Disney Springs, 15 min to premium outlet.

我是過來參展。服務是非常非常差，等同於沒有服務。住了三個晚上，沒有換毛巾浴巾，我們打電話叫前台拿新毛巾，對方説要付15刀的服務費。 最後一天退房的早晨8:00，問我們是否續住，我説暫時還不確定。前台就陰陽我，説2026年你能否確定。退房時間是早晨10點鐘，由於我們着急去展會現場，希望協商能否到中午12點退房（在國內是正常的退房時間），前台服務員説必須要參加他們組織的一個conference（KPI拉人頭），才可以延長退房時間，我們於是衹能先退房。度假村環境不錯，但是服務非常非常差的體驗！千萬不要來！

This was a terrible experience. 1. I confirmed with the hotel 2 days prior to my arrival they we would be there and they confirmed my reservation. 2. Date of arrival our flight got delayed. I contacted the hotel and confirmed my late arrival due to flight delay. They confirmed. 3. We arrive and the hotel didn’t have a room for us of the type we paid for. Fortunately they had a room but we’d have to move the next day. 4. We were compensated with free parking. That was appreciated. 5. Moved to our new room and the stench that came from the pullout bed cannot be described. It eas horrible. The entire room was filled by the pungent odor. Of course, this was discovered at night. 6. Spoke to the night manager and asked if they could swap the mattress out or change rooms and they said not likely. They gave me some points. Gee, that took care of the smell… 7. Next morning an older gentleman was on staff as manager and he was on it when I spoke with him. He had the maintenance crew in the room within 20 minutes. They took out the old mattress and replaced it with an almost new looking one. You get what you pay for. Though they resolved our issues we decided to leave half way thru our trip. It was not worth it. The rooms are not in good condition as they appear on their website. I appreciate their effort but to have to struggle with the staff multiple times, not worth it. We ended up staying at a WDW property with of course, we should have done since the beginning.