Pengguna Tetamu
19 Jun 2024
What is advertised is totally different to what is real. The rooms were very small, old fashioned, and shabby. The fridges in both our rooms did not work. The towels in one of our rooms were used, they had not been replaced from the previous guests. The bathroom is tiny and in desperate need of renovations. The hallways were untidy, and the elevator was in a shocking state. In addition, there was a miscommunication between the hotel and the booking agency. Although we paid a Breakfast rate, on arrival the hotel told us that it was incorrect. They made no attempt at all to try accommodate us with regard to the breakfast misunderstanding. Had they tried, even to just offer a discount breakfast, we might have left the hotel with positive feelings. However, the receptionist just shrugged her shoulders and said she cant help, its not her problem. We were left to drive around and find our own breakfasts elsewhere.
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