Holiday Inn Express Spokane Airport

Very clean hotel. Comfortable bed and all things we needed in the bathroom were there. Also very handy that there was a fridge and a microwave in the room! We needed to be close to the airport. Quiet environment.

斯波坎機場假日酒店在高速公路附近不難找到。美式早餐食物多元化。酒店附近有兩間日本餐廳皆可以選擇、不用吃牛扒。

I am writing in regards to my experience of my stay on June 21-23, 2024 at the Holiday Inn Express Airport. We booked thru the Tournament Event Connect, and at no point were told this hotel was under renovation. Now keep in mind, we travel roughly 100 nights a year, and many hotels are under renovation, but we have never encountered a hotel that is under renovation like this and still open to guests (much less youth/children). I will clearly outline my issues here: Upon checking in, the lobby was completely inaccessible and not safe for guests to be walking thru. At no point was there even signage indicating any of this. I had to ask the front desk behind plastic if they were open. The smell of paint in the hotel was so strong and it should have been deemed a health hazard. The front desk checked me into a room on floor 2. The elevator has signage on it that states to pry doors open or call a number if it will not open (what about the kids that do not have cell phones?) I decide to not take elevator with all my suitcases. I look for stairwell. Main floor hallways are filled with construction tools. Completely unsafe to maneuver thru. I finally ask a construction worker where the stairwell is- and he takes me to an unmarked doorway in the midst of construction. I go to go up the stairwell which is filled with old toilets, sinks, etc. I get to my room on the second floor. The door did not work. I come back downstairs. Get new keys. Get into the room. The paint smell is horrendous. I try to turn on the air conditioner or crack the window. The window does not open, the air conditioner does not work. I come back downstairs thru the chaos of construction. I ask front desk for new room- on 3rd or 4th floor as the smell is too much to handle on the 2nd floor. They tell me there is no other rooms available and that the construction and painting will be stopping and the paint smell is just getting aired out (it did not stop, and they in fact continued to paint even more on June 22.) At this point, I am beyond frustrated, but we are apparently mandated to stay at this hotel as it is a “Stay to Play tournament” or we risk forfeiting. I get another room on the 2nd floor, and call corporate to see what they can do. They put me thru to Troy who calls me in my room, and offers $80/night off with little to no apology of why this hotel would even be open at this point. I go to leave the room with my 12 year old son. My door does not lock. All my possessions are in the room and I have to leave the hotel to go to a baseball game. I notify front desk that my door does not lock, I am leaving, and my TV does not work. No apologies or even acknowledgement from the front desk. I get back from the game in the evening, hauling bags up stairwells filled with construction goods, and my door again does not work. Go back downstairs to get keys rekeyed. TV still does not work upon arrival in room. Next morning, the breakfast area is half under construction, not exactl