SpringHill Suites Spokane Airport

쾌적한 룸 컨디션과 넓은 공간이 가족 여행에 있어서 최적의 장소였습니다. 특히 가족 개인 캐리어 4개와 각종 짐을 펼쳐두어도 이동에 전혀 지장이 없을 정도로 공간이 넓어서 좋았습니다.

挺乾淨 離機場隔條馬路

Whatever you reserved, forget about it! It probably went to the guest that made no reservation, paid a little more and arrived right before you. Whatever basics you'd expect for $185 nt. before taxes, forget about those too! We got a room with no shower door (one entire side of the 4 sides). The Springhill counter rep was not shy or at all bothered in telling us this would be our room. In fact, he robotically and without pause would not look up from his keyboard as he rushed to make the final steps to assign this room to us. I asked for another room with a basic functioning shower, but he said he only had 2 other rooms (with intact showers and exactly to our reserv. specifications), BUT his supervisor told him not to substitute an intact/operable room for the broken one because they needed to have some rooms in reserve. I simply can't imagine operating like this... telling a customer that "we're deviating from your reservation/agreement with us and we're not giving you a room that if you want to take a shower, you'll have to line the floor with towels and then mop up our dirty floor with the towels after you finish your shower." ... This is what a booming economy PLUS a powerful hotel corporation PLUS No in-place consumer protection regulations results in. They'll take your money up front under 'bait & hook' agreed terms, but upon arrival they dishonor their responsibility to honor the terms. They couldn't even honor the king bed; I got 2 dbl beds!

Nice property with great staff. We were not able to get the king room that we reserved and were placed in a double queen instead.

Arrived at the property and was very rudely told they did not have a room for me, even though my reservation was made and prepaid months in advance. A very smug front desk clerk stated he was not responsible for the overbooking. The staff was not empathetic or reasonable. WILL NEVER BOOK THERE AGAIN!!

Convenient location for late- night or early- morning itineraries through GEG, just a short walk across the street.

Great staff, convenient location, mattress is comfortable but probably ready to be replaced as it's beginning to sag in the middle. Bathroom fan is noisy and water isn't hot enough.

Wonderful continental breakfast. Check-out time allowed us time to enjoy the morning before our event. Very clean.

No hot water the bed was very uncomfortable and we found pills on the floor and garbage in the cans