Hotel berhampiran Thorburn Trail, Saint John's

I will start with the one negative and that is only the age of the building. Brightening it up a bit would be a good move for them to make. After that it is all positive. The staff are lovely, the price is right, there is no pool (so no kids running in the halls), the rooms are comfortable and the beds are lovely. They all keep it very clean as well.

Comfortable and clean,

I really enjoyed the hotel! My room was very clean and spacious with top of the line amenities. Will definitely book again. The restaurant was ok, food was good. Service was not great for the level of dining, no quality checking on food items and empty glass wear was left on the tables until end of meal. Will definitely book a room again just may choose to dine elsewhere.

Great room! The panoramic view is fantastic, so it's really worth a little higher price. The room is small, but it is laid out SO well. They made use of every square inch. One thing that is slightly different in the room is that you need to put a room key in the control panel as you enter as it controls the power going on. As you leave the room, you take out your room key, and it turns off all the power. Very green idea. You have a control panel at the entry of the room and on one side of the bed. Motorized blackout blinds are so convenient! There is a slide out drawer under the bed, which we were able to put most of our day to day clothes in for both of us. We hung the rest of our clothes in the closet. Really smart layout of the room, taking into consideration every opportunity of the space and how best to use it. The shower control is a learning process, but the top small lever control is the shower head to the left or the rain shower to the right. The middle is off for the shower. Had a couple of days of the cold water from the rain head when I didn'tt get it turned exactly to the middle when turning off the shower 🥶The lower handle is the temperature. There was also a larger mini fridge in the room that we used to keep drinks and snacks in. I have to give a shout-out to Mitch at the front desk! He was so helpful and informative. The housekeeping was also really great! You can turn on an electronic ”do not disturb” or request a room freshening from the control panel by the door in your room. The staff then can see the lit up panels as to who needs which. One thing I was not thrilled with was the corner cafe. The food choices were really overdone and expensive. They had burned croissants that they kept for the week I was there. They also didn't offer to heat the food. There is tea and coffee available, which I did get in the mornings. The hotel, however, is definitely a place where I will go back to EVERY time. It was conveniently located downtown. The lobby had plenty of seating, a pool table, and WiFi. It seemed that people would stop for a coffee at the cafe and sit in the lobby to work on their laptops and meet up with others. The hotel had some games you could borrow and play as well as some drinks in a cooler to buy. They have the restaurant Terre, but we didn't get a chance to go to. We ate at places all over town recommended by Mitch, all were fantastic.

I had an incident where the shower the first day was crap, so bad that we looked at other hotels to stay at right away. I made a slight comment to the made and she said I'll have maintenance look at it. Now, I fully expected to have to call down to the front desk when we got back from our day, then prepare to go else where when it wasn't fixed. However, after the one comment it was all taken care of by maintenance before we got back from the day. I never saw the maid again to say thank you but that was amazing customer service. If fact this boutique chain hotel exuded customer service. Everyone was nice and efficient, bar restaurant staff were helpful, knowledgeable and nice personable. They seem to love to go the extra mile. The food was basic in the hotel but very good. If they good get a lobster dish I bet more people would eat there, but really it was well attended. I am always happy when my impress of the hotel is changed. I love it. Nice clean and pleasant, what more can you ask for. Plus beds were really comfortable! Thank you for a great stay!

Great stay for my family and I to explore downtown. We will return.

This hotel is ideally located just steps from nice cafes and the main downtown district while somehow being separate from any bustle. St. John’s is a very hilly city and this Sheraton is on top of a rise, so heading into the action is a downhill stroll. The rooms are comfortable, though many hotels in Newfoundland only offer rooms with two double beds instead of two queens, including this one, which was the main disappointment. The hotel lives up to Marriott standards, with attentive housekeeping and a great restaurant. Newfie hospitality was on full display, with the staff all being friendly and helpful, especially Ashley at the front desk and Jacquina (not sure if I spelled that right) at the restaurant. This is a good hotel to choose for your stay in St. John’s.

Was my favourite hotel before the pandemic and I can say it still is. The customer service is top notch with staff being helpful and going that extra mile for any little thing. Decor is modern and hotel is very clean. Gym is well equipped and spacious and rooms are well maintained, well decorated and have plenty of space. Ample parking and a hotel shuttle and and from airport if needed. While hotel is not downtown, the location is perfect and quiet for anyone not needing to be in the downtown core.