Hotel berhampiran Topsail Road Plaza, Saint John＇s

Great room! The panoramic view is fantastic, so it's really worth a little higher price. The room is small, but it is laid out SO well. They made use of every square inch. One thing that is slightly different in the room is that you need to put a room key in the control panel as you enter as it controls the power going on. As you leave the room, you take out your room key, and it turns off all the power. Very green idea. You have a control panel at the entry of the room and on one side of the bed. Motorized blackout blinds are so convenient! There is a slide out drawer under the bed, which we were able to put most of our day to day clothes in for both of us. We hung the rest of our clothes in the closet. Really smart layout of the room, taking into consideration every opportunity of the space and how best to use it. The shower control is a learning process, but the top small lever control is the shower head to the left or the rain shower to the right. The middle is off for the shower. Had a couple of days of the cold water from the rain head when I didn'tt get it turned exactly to the middle when turning off the shower 🥶The lower handle is the temperature. There was also a larger mini fridge in the room that we used to keep drinks and snacks in. I have to give a shout-out to Mitch at the front desk! He was so helpful and informative. The housekeeping was also really great! You can turn on an electronic ”do not disturb” or request a room freshening from the control panel by the door in your room. The staff then can see the lit up panels as to who needs which. One thing I was not thrilled with was the corner cafe. The food choices were really overdone and expensive. They had burned croissants that they kept for the week I was there. They also didn't offer to heat the food. There is tea and coffee available, which I did get in the mornings. The hotel, however, is definitely a place where I will go back to EVERY time. It was conveniently located downtown. The lobby had plenty of seating, a pool table, and WiFi. It seemed that people would stop for a coffee at the cafe and sit in the lobby to work on their laptops and meet up with others. The hotel had some games you could borrow and play as well as some drinks in a cooler to buy. They have the restaurant Terre, but we didn't get a chance to go to. We ate at places all over town recommended by Mitch, all were fantastic.

I had an incident where the shower the first day was crap, so bad that we looked at other hotels to stay at right away. I made a slight comment to the made and she said I'll have maintenance look at it. Now, I fully expected to have to call down to the front desk when we got back from our day, then prepare to go else where when it wasn't fixed. However, after the one comment it was all taken care of by maintenance before we got back from the day. I never saw the maid again to say thank you but that was amazing customer service. If fact this boutique chain hotel exuded customer service. Everyone was nice and efficient, bar restaurant staff were helpful, knowledgeable and nice personable. They seem to love to go the extra mile. The food was basic in the hotel but very good. If they good get a lobster dish I bet more people would eat there, but really it was well attended. I am always happy when my impress of the hotel is changed. I love it. Nice clean and pleasant, what more can you ask for. Plus beds were really comfortable! Thank you for a great stay!

amazing staff beautiful hotel

Efficient response to request, friendly staff. Good prices including breakfast. Convenient location

Enjoyable and comfortable place to stay! Staff are friendly and accomodating

We stayed here for 4 nights for baseball Atlantics for U13 boys. The hotel Was lovely. The location was convenient, the staff were very friendly and accommodating. They provided us with a room for the parents to hang out in every night as well as a conference room for the kids to use and actually said “they can be as loud as they like in there!” We’ve never had that happen in a hotel before!! It was so appreciated. The hotel was modern and very clean. One of the ladies came in early one day to start (the free!!) breakfast earlier for our 8 am game so the boys could eat. Just amazing!! If I’m ever in St, Johns again. We will be back!! Thanks again.

This has always been a favourite of ours. But it has gone downhill. Pool was frigid, not as clean as it used to be. Clumps of hair on the side (in the same spots for both days so not sure when they clean), a brown film on the top of the hot tub. Room was nice but some garbage left from previous guests and the heat didn’t work. Breakfast is no longer included with a stay and the options and prices for the breakfast sent us out early to find food elsewhere. The kids had an awesome time with their friends but I will choose another spot for our next adventure as it didn’t feel worth the $190 to be cold the whole time and mildly grossed out at the pool.

Was my favourite hotel before the pandemic and I can say it still is. The customer service is top notch with staff being helpful and going that extra mile for any little thing. Decor is modern and hotel is very clean. Gym is well equipped and spacious and rooms are well maintained, well decorated and have plenty of space. Ample parking and a hotel shuttle and and from airport if needed. While hotel is not downtown, the location is perfect and quiet for anyone not needing to be in the downtown core.