Romantik Hotel Im Weissen Rössl am Wolfgangsee

本來對這家酒店希望很大，到了以後發現簡直設施太陳舊。服務沒一樣好的，首先客房不提供拖鞋，免費礦泉水，都不提供。房間毛巾灰灰的。前台和走廊遇到任何一個員工都面無表情，也不知道驕傲個什麼勁，沒有禮貌用語。最可惡的退房的時候莫名其妙説我們有晚餐消費100歐元，我説你拿出我晚餐簽字賬單，前台工作人員馬上改口説：哦，你們沒用晚餐啊，那我給你免除掉。這麼明顯的搶錢比**都可恨，如果退房不仔細核對，肯定莫名其妙要被騙100歐元。

這家酒店幾乎毀了我們一家出遊的全部好心情。我們入住的第二天是我夫人生日，所以我們挑了這家寫着景色排名當地第一的酒店，並且選擇了套房，按照訂房時的照片介紹，這間房的陽台是面對湖的，湖景非常漂亮。為了這間房，我們付出了一晚近七千人民幣，並且訂了三晚。到了酒店入住後，我們發現房間陽台不面湖，有一個地方能看到湖，要從幾間房的屋頂上看過去，景色和網站照片完全不同。於是我們和酒店溝通，説這間房就是我們訂的房，我們拿出照片，仍然説沒有差別。我們讓攜程幫忙溝通，酒店仍然説既不能調房間，也不能提前退房。怎麼説呢，作為一個經常住酒店的人，面對這種無賴，我也是無計可施。 Ps.我們住了三晚，有兩晚入住了台灣旅行團，他們對台灣人非常客氣，我見了兩個台灣客人要求升房就免費升了。 我們退房時，要收我們33歐元，説迷你吧費用，我説我沒有動min迷你吧裏任何東西，確實沒收，但那表情就是我非要耍**佔他們便宜，讓我吃了蒼蠅一樣噁心🤮

在湖區最好的選擇，早餐非常喜歡，一定留好充裕的時間吃早餐，這樣的話就可以感受到靜靜地看着湖景喝着咖啡的愜意

這家酒店是湖區最好的一家酒店 無論外面還是裏面都太美了 感覺衹住了一晚都不夠啊 酒店早餐也是超級好吃😋服務人員都超級NICE 我想以後還會帶家人去度假的 哦對了 就是我們過去的時候正好碰上了奧地利最熱的幾天 酒店是沒有製冷空調的 所以那天睡覺還蠻熱的 但是晚上室外非常的涼快

I arrived at this hotel on Sept 16th 2024 after driving in from Salzburg. It was fairly easy to find however it was initially unclear where the reception/lobby entrance was and I drove further down thru the mini tunnel to find out I had to go back around and find a place to temporarily park to find out where the onsite parking was. The staff at the reception is very friendly and welcoming. A young man I think his name was Viktor went with me and even helped me to park further down the street, took my bags into the lobby and even provided me a sparkling wine. Later I was able to access my room since I had arrived early. The room was the Emperor suite and was a good size with a lovely view of the lake. The room had a large bathroom with shower and bidet; a separate wc, the bedroom, and a good size balcony to sit and watch the beautiful views. The room also had a well stocked minibar with beer, soft drinks, liquor, and champagne. The only complaint I have is with their restaurant. At about 12:30pm I entered their restaurant located right on the shore of Wolfgangsee, I waited a few minutes for that head lady in charge to seat me. I ordered some smoked fish with a salad which was delicious. My complaint is with the service there in the restaurant, after I had eaten and finished my beer that head lady just kept walking around and didn't even ask if I wanted anything more. After a long time of waiting I had resigned myself to just asking for the check but alas that was a chore in itself. Since no one came around I had to walk over to the register for assistance. Then I was able to pay 25 Euro. After I had paid she commented that it did not include the service charge and I replied what service charge and she said "tip". I thought that very unusual and I have only had that occur once in Paris at that Amelie cafe in Montmartre. I have her some coins just to leave and be done with it. I then went to the reception desk and inquired if that was normal and was told it was not. I also commented on it the next morning when checking out. I didn't appreciate her rude service and then having to pay some "tip". For dinner later that same day I went across the street as I didn't want to have a run in again with that lady. In conclusion I would still stay at this hotel because the room and staff in the hotel exceeded my expectations, however next time I will still avoid their restaurant.