Hotel Koukouras

Very little is ok about this hotel. We had two extremely uncomfortable nights here and a lot of issues with the ignorant and obnoxious hotel management. The location is ok. The pool is alright but over chlorinated and has a drunk barman that turns up at 10am pours himself beers and stares at everyone! We’ve had a really terrible time at this hotel, their customer service it’s exceptionally bad. Upon arrival, we got a hand written note in reception for which room we were in. In the room no welcome, ac instructions, no wi-fi password. The room was dated like they invested any money in them since the 1980’s, beds were hard and noisy, very little kitchen equipment, a bathroom that flooded when you had a shower and a very noisy and smelly toilet. However these issues weren’t even our main problem The apartment only had one ac unit that was old and ineffective in the living area and no ac unit in the bedroom. The bedroom had a low lying window that was open and had a 20 metre drop onto concrete. DO NOT BRING KIDS TO THIS HOTEL. There was no fly net or safety screen. As a protective father with an adventurous 3 year old son this scared me. We had two very hot and uncomfortable nights here before leaving. We raised our concerns with the staff but they were uninterested, on the 3rd day we spoke with the receptionist who said they will give us a refund for our remaining nights. However, this was a lie. Booking . com spoke with the manager who denied all knowledge of my complaint and that i had been assured a refund. Since this time they have continued to refuse to refund one and completely uninterested in making any changes. The room was boiling hot, no ac in the bedroom and a very unsafe window for kids, i would not go near this hotel and wouldn’t be surprised if it closed in the not so distant future because of poor customer service and unsafe environments. Disgusting

Awful hotel. My daughter and family stayed left after 2 nights...booked for 7. No working aircon, dangerous balcony for a 3 year old. Rooms outdated, uncomfortable beds noone on the reception ever!

Me and my girlfriend checked in this hotel 24.09.2023. After one night I noticed bite marks and so on. After Inspection I found marks of bed bug feces. Hotel has no active reception, so we had to stay the room overnight. In that night I had confirmation on my suspicion when I saw one bed bug in the white sheet. What makes this gross is that the owner said that they tried to poison them out 20 days ago (not sure if true) Even though one time poison isn’t enough. In the third night they said that we had to remove all our belongings from that room and bring them to new room. Not Acceptable, we covered them in plastic and left in reception. It was weird, it’s like the owner didn’t care and wanted to rent out the room anyways. So, in the following morning I saw cleaning lady carrying a new mattress to the room and magically the exterminators “report” said that there were no bed bugs, the room was instantly occupied with new residents. We had been told that pest control would arrive not sooner than the following morning. There’s no time to do full inspection in an hour. We have experienced significant financial losses already and the holiday is only halfway through. It feels like the owner knew about the bed bug problem beforehand and just wanted to make more money rather than get rid of the problem. For the sake of your mental wellness, avoid at all costs. I will share this to every outlet available.

No one was ever at the front desk, they just left my room keys on the counter. I did not have AC for almost 2 days. No customer service at all!

Very nice view from our balcony. We stayed at the Lia apartments in front of the beach. The hotel area around the apartments were very Nice, with a little garden in the back, and a fountain in front of the hotel. We had some trubble getting in contacts with the hotel per. e-mail before we came. Bur we got help and answers when we called them on the phone. Very friendly and helpfull staff, and a pleasent atmosphere. We are a family with small children and this was a very good hotel choice for us 😊

Stayed here as a group of 4. 2 on ground floor, 2 on upper floor, self catering. Our room was basic but suited our needs. Swimming pool was cleaned every day and all staff friendly. Air conditioning was fantastic very cold. On our balcony we had a clothes horse which was very handy. Bar men were very nice and friendly. Would stay here again.

The view from the apartment was great! Right next to the beach.

For the price, this hotel is incredible. I was moved into another building which backed onto the beach.

The hotel is very outdated, especially the bathroom looks like disgusting. Air conditioning for extra price, don't even try to survive without it. Breakfast was same every day, some basic buns, hard-boiled eggs amd some sweet pastry. No effort was put on it. Reception basically doesn't exist. One day local school kids came to the hotel to chill and swim after school but as no one from the hotel workers was there nothing happened. Pools are okay. The only positive thing was cleaning, cleaners did their best but it doesn't help with the terribly old rooms and furnitures.