Cari Hotel 3-Bintang di Karo

My experience here was truly wonderful. The location was unbeatable, with key attractions just a short walk away. The staff went above and beyond to ensure my comfort, offering personalized recommendations and making me feel like a VIP. The room was tastefully decorated and equipped with modern amenities, including high-speed Wi-Fi and a luxurious bathroom. I especially loved the on-site restaurant, serving delicious local and international dishes. Whether you're here for business or leisure, this hotel offers everything you need for a relaxing and enjoyable stay. I’ll definitely be returning on my next trip! ⭐⭐⭐⭐⭐

We came to Sapo Karo coincidentally, spent only one night at the hotel but can only highly recommend to stay there. The rooms are simple but we found ours clean, quiet and with a hot shower. What made our stay extraordinary was Edwin, the care taker of the hotel and aside from that our guide to Mt Sibayak in the morning. It was really extraordinary how much time he took to show us around: first to Mt Sibayak and the hot springs, then the northern shore of Lake Toba and afterwards even back to get our flight in Medan in the evening. During our time in Indonesia we hardly found a more friendly, authentic and caring guide who we dont even met as a guide but as an inspiring and beautiful human being with the best conversations and a lovely sense of humor. Thank you Edwin, it was a pleasure for us and we will be back at Sapo Karo when we are hopefully visiting Sumatra again soon! Linda and Patrick

Kondisi Lobby nya pass dan keren, kondisi lokasinya sgt bagus punya KFC didalam hotel, pelayanan receptionist juga waktu saya tiba dihotel juga sgt bagus bisa melayani guest dgn baik, cafe dan penyediaan breakfast juga bagus CUMAN ada beberapa perkara yg saya liat harus diperbaiki demi reputasi hotel antaranya : 1-Bekas lemari, meja dan perkakasan dalaman kayak korsi dan kayunya yang udah rusak janganlah dijejer dilaluan / tempat yg bisa diliat oleh customer nya karna ini bisa memberi pandangan negative soal perapian oleh pihak hotel kok sisanya dilonggok segitu tanpa dibuang. Kalaupun ada yg msih mau dipakei.. Letaklah ditempat yg gak bisa nmpak guest nya ( stor atau tertutup) 2- Kolam renangnya bagus, airnya biru dan lokasinya sgt refreshing dibawah kawasan perbukitan cuman jika boleh dikhususkan 1orang utk membersihkan sisa ranting dari pokok yg jatuh kekolam supaya tidak mencemar penglihatan guest terhadap isi kolamnya.. Bagi saya itu masih gpp cuman saya kasihan diruangan google kalian dihantam teruk gara gara ini. 3- Ruangan dinding didalam hotel, sesekali bapak manajer datanglah buat pemeriksaan dan jika perlu sedikit dicat, cat aja karna ongkos setin cat gak semahal rating buruk dari guest nya.. Bekas bekas cap jari jempol, telapak tangan berjejer di ruangan dinding hotel dan ini mgkn dilepas pandang oleh room service karna bukan termasuk dari ruang lingkup kerjanya.. Maka sekian itu sahaja dari saya buat perhatian manajemen hotel dan saya doain agar kalian terus sukses dan bersaing hebat sama merek hotel hotel yg lain.. Karna jika perkara ini dibiarkan pasti kelamaan akan menjejaskan bisnes kalian juga.. Mohon ampun dan maaf atas pandangannya 👍🏻👍🏻👍🏻 salam ikhlas dari Penang, Malaysia 😍😍😍

The hotel is busy building, and the corridors are very noisy. The room and bathroom were OK, however in one of the rooms we had the sheets on the bed were probably not clean as they had big stains on it. The include breakfast is a dissapointment. First night we had diner at the hotels' restaurant; cold rice and cold egg for a price far to high. A complaint in the kitchen brought warm rice and fresh warm egg. Second night a espresso resulted in a rat running through our feet at the top level of the restaurant . So in short a bad hotel experience in Berastagi, we neder go thee again.

Don’t be fooled by the relatively new look of this place. It’s cheap and nasty. To the point where they don’t even put quilt covers on the quilts. Gross. Furthermore the place just stinks. Literally. Its main feature is that it has a hot spring in the middle of the complex. This is a design flaw as the hot spring smells of sulphur (rotten egg) and it goes through everything, including the bedding and pillows. It was disgusting. If this wasn’t bad enough, the night we stayed there, there was a function on that played nonstop music that went through the entire complex at ridiculous levels. Sitting in our rooms we had to talk over the music it was that loud. This went until 12:30am and stated again at 6am!! Hands down the worst experience I’ve had at a hotel. Below is complaint I wrote to the hotel. Their response was a no to the refund and did not even apologise. Hello I’d like to express how disappointed we were with our stay at your hotel and request a refund for last night’s accommodation. Allowing the music to be consistently so loud from when we arrived around 6pm and to continue until 12:30am and then to begin again at 6am is appalling customer service and showed zero consideration for your guests who did not attend the function. We were unable to sleep or escape the constant racket. Furthermore we were unable to have breakfast which was included in our price. At the very least we should have been advised of the function and given a choice to cancel our reservation. I feel a refund is a more than reasonable request and I look forward to you actioning it accordingly.

Pelayanannya Bagus.Bersih,Parkiran Lebar. Banyak tempat duduk sehingga bagus buat bersantai. Pemdangannya pas dan Lokasi mantap Oke. Satu saja kekurangnnya. Fasilitas seperti Water Heater nya bermasalah kadang bisa di gunakan kadang tidak. Dan untuk Televisi nya segera di buat tayangannya yg banyak. Terima kasih