Hotel 5-Star di Sichuan, China

This summer, I brought my family to stay at this hotel. It's located right next to Tianfu Square in the city center, making it super convenient to get anywhere. You can easily transfer between Metro Lines 1 and 2. Although it's an older hotel, the service is excellent. Before check-in, the hotel concierge contacted me in advance and arranged the room. During our stay, they also recommended local Chengdu specialties and must-visit spots. They even offered a late check-out for me, which was very thoughtful. Highly recommended!

Absolutely fantastic! I travel about 200 days a year for work and have stayed in countless hotels, but this one truly stands out for its value for money. The amenities are top-notch, from the kettle and coffee machine to the hairdryer – everything is high quality! But the real highlight is the breakfast. I had two bowls of the braised beef noodles; they were so delicious I almost cried! At that point, you don't even think about carbs – just don't miss them! Oh, and the shower was great too, with excellent water pressure and flow!

The hotel was a pleasant surprise during our trip; the kids and our dog were very happy with it, as it had a large bathtub and a small garden. Since we were leaving very early the next day, our butler, Jiqing, thoughtfully packed breakfast and provided a lot of information on sightseeing and dining options. Leshan is a treasure trove of a city; besides the Giant Buddha, there are many other fun places to visit. I would definitely choose to cycle solo for a thousand miles again next time.

The environment here is fantastic, with pristine forest right behind the property. On clear days, you can even see snow-capped mountains across the way and behind us, though it's quite atmospheric even on cloudy days. It's truly untouched; we saw wild rabbits hopping around and herders' horses grazing nearby. The breakfast was delicious, and the yak hotpot we had for dinner was pretty good too. I also highly recommend exploring the village down the mountain.

Facilities: The hotel facilities are very comprehensive. Hygiene: It's very clean, so I felt comfortable letting my child play. The hot spring tub can also be filled with fresh water just for you. Environment: Excellent. Service: The butler was very helpful and responded promptly to any issues.

My overall stay was a mixed bag. While some staff members provided commendable service, there were serious privacy violations and significant safety and hygiene issues. I'd like to specifically commend Kari, Vincent, Emily, and Sophie. They were patient, responsive, and provided professional and attentive service, which greatly enhanced our trip. A special shout-out to Vincent; despite being a manager, he drove us around in the sightseeing buggy and even took us to a different location for a taxi, ensuring we got there comfortably. My service rating is solely for these staff members. However, some unacceptable problems arose: The breakfast hygiene was concerning; we found hair in the food. For a high-end hotel, such hygiene issues are inexcusable and raise serious food safety concerns. The privacy and security in the guest room were severely compromised. While someone was still in the room, a staff member knocked only once before immediately pushing the door open and looking directly towards the closet area. This was a grave infringement on guest privacy and a serious breach of security. When paying for a hotel room, guests are entitled to basic privacy. This incident was so severe it warranted calling the police. I felt a complete lack of security throughout my entire stay. The hotel's hardware and views are good, but the room management processes, breakfast hygiene, and staff entry protocols urgently need a complete overhaul. I would not recommend this hotel to travelers who prioritize privacy and hygiene. I hope the hotel takes this incident seriously, strengthens all-staff training, and prevents other guests from experiencing similar situations.

Hotel was in a relatively good location. Within walking distance there are malls and food stalls. Opposite hotel was the Sichuan opera theatre. Recommended to watch at least once. Hotel is able to get the tickets at cheaper rates. For the two bedroom suite, it is suitable for family of 5 with 1 child inclusive. There is one master bedroom which is directly linked to the toilet with a bathtub. Other room and second toilet is separated. Kitchen is fully equipped with cutlery etc. detergent is also provided for the washer. Refrigerator has normal and freezer compartment. Balcony is locked but you can sign an indemnity form to open it. Slippers provided are of good quality and house keeping is good. Only downside is the different little issues for different room we stayed in like hot water tap not working. hotel is connected to a mall, the HK cafe there is recommended. Food is good. Also the bakery sells really good chocolate bun. You can find it right after u enter the mall through hotel lobby. The best thing of course was Tina, who always served with a smiling face and takes the initiative to add you on WeChat to cater to your queries whenever you need. she was also the one who helped to provide breakfast for our child whose breakfast was not included. The other lady who served us on the first night told us we had to pay. It was a very nice gesture from Tina. look for Tina if u stay here, she will be a great help. For the breakfast,it is not the most fanciful but sufficient. Food changes daily but some food type stays the same. They have a paper where you can order noodles, egg omelette, pancakes and waffles. It will be served to you directly so thats a nice touch. They even provide disposable cups for the coffee machine with lids so that you can bring it out if you are in hurry or needed more drink. On weekday and weekend breakfast, the crowd was just nice unlike some hotels where it feels overwhelming and overcrowded due to the huge influx of tourists and there is no need to worry about food running out. Only downside for us is we can’t differentiate the type of meat. We don’t eat beef but it doesn’t state on the labels so we had to ask each time we wanted to take meat or dishes with meat. It is easy to call for DIDI (their taxis) from the hotel. If you have 4 pax or less, hotel can call for you but more than that, you have to arrange yourself. Overall I would highly recommend this hotel to anyone who wants a comfortable stay. Definitely you can’t compare the price to a cheaper hotel. You are paying for quality over here.

The hotel's overall environment was clean and tidy, with no strange odors in the hallways or rooms, and the bathroom was kept spotless. The facilities were fully equipped, from smart toilets and high-speed WiFi to comfortable bedding – everything was hassle-free. The front desk service, in particular, deserves praise; they were warm and attentive, providing prompt responses whether checking in or asking for local information. My stay was extremely satisfying, and I even extended it by two days. This will definitely be my top choice next time I visit Chengdu! 👍👍👍

The biggest plus of this hotel is its incredibly close proximity to the scenic spots – just a few minutes' walk away. The room size was a bit cramped, but I did like the simple and refreshing wooden decor. However, the soundproofing was really subpar. I could hear the front desk staff chatting all the way up in my third-floor room. While I'm sure the staff didn't intend for their conversations to be so loud, it was definitely disruptive to guests. The most unacceptable thing, though, was a staff member opening my room door and walking in without knocking. I never received a reasonable explanation from the hotel even when I checked out. Plus, the windows in the room were dusty, and there was hair left on the shower walls. For a price that's nearly four figures, I really felt it wasn't worth it.

The hotel is not far from Huashuiwan Hot Spring Town, built by the roadside, making parking convenient with a dedicated underground parking garage. There are two accommodation buildings. The price is a bit high, but the environment is quite good, though there's not much to explore in the surrounding area. The room was spacious, although the walls were a bit dirty. The hot springs are great, with about 10 pools built along the river, plus a sauna room. There's also an outdoor swimming pool. Overall, the facilities are complete. Breakfast was very rich with a wide variety of options. The jam tasted homemade, which was a pleasant surprise – they even provided a butter knife, which many larger hotels don't! It would be a pretty good deal if the price were under 500.