Hotel 5-Star di Sichuan, China

This hotel is excellent – clean, spacious rooms, and they provide four bottles of water daily. The location is superb, right next to Tianfu Square and the Chengdu Museum, which was perfect for rainy days. It's also close to People's Park and Chunxi Road. Despite the many tourists, the staff were incredibly dedicated and patient. The braised duck at breakfast was delicious, and the noodles with bamboo shoots and beef brisket topping were a treat. My wonderful experience in Chengdu started right here. See you again!

The hotel is absolutely beautiful with a fantastic design. I love the color scheme and all the decorative details – it feels very stylish and modern. Lucky, the welcoming dog, is also adorable! The room is spacious with a great view, and the small appliances are high-end. There are also many thoughtful functional details. The breakfast restaurant is large with a rich variety of options, and the service is excellent. Downstairs, there's a mall and a subway station, which was perfect for traveling with kids; they absolutely loved it. For a hotel of this caliber, the price offers great value for money.

The hotel was a pleasant surprise during our trip; the kids and our dog were very happy with it, as it had a large bathtub and a small garden. Since we were leaving very early the next day, our butler, Jiqing, thoughtfully packed breakfast and provided a lot of information on sightseeing and dining options. Leshan is a treasure trove of a city; besides the Giant Buddha, there are many other fun places to visit. I would definitely choose to cycle solo for a thousand miles again next time.

The environment here is fantastic, with pristine forest right behind the property. On clear days, you can even see snow-capped mountains across the way and behind us, though it's quite atmospheric even on cloudy days. It's truly untouched; we saw wild rabbits hopping around and herders' horses grazing nearby. The breakfast was delicious, and the yak hotpot we had for dinner was pretty good too. I also highly recommend exploring the village down the mountain.

The hotel's scenery is exceptionally beautiful, with a Chinese-inspired design and blessings extended to every guest. The courtyard is adorned with crape myrtle, pomegranates, and magnolia flowers, creating a sense of abundant beauty and prosperity. Flower-lined paths lead to picturesque spots, making every step a delight, and allowing one to forget all worries and simply immerse in the moment. The public hot springs are spacious, available both indoors and outdoors. The rooms are private villas, some with their own hot spring baths, and the温泉 water is natural radon spring water. The front desk managers, Helen and Li Yilin, were very attentive. I would definitely choose Fairmont Chengdu Hot Springs again if I have the chance; it must be even more beautiful in the autumn. This was a wonderful trip.

My overall stay was a mixed bag. While some staff members provided commendable service, there were serious privacy violations and significant safety and hygiene issues. I'd like to specifically commend Kari, Vincent, Emily, and Sophie. They were patient, responsive, and provided professional and attentive service, which greatly enhanced our trip. A special shout-out to Vincent; despite being a manager, he drove us around in the sightseeing buggy and even took us to a different location for a taxi, ensuring we got there comfortably. My service rating is solely for these staff members. However, some unacceptable problems arose: The breakfast hygiene was concerning; we found hair in the food. For a high-end hotel, such hygiene issues are inexcusable and raise serious food safety concerns. The privacy and security in the guest room were severely compromised. While someone was still in the room, a staff member knocked only once before immediately pushing the door open and looking directly towards the closet area. This was a grave infringement on guest privacy and a serious breach of security. When paying for a hotel room, guests are entitled to basic privacy. This incident was so severe it warranted calling the police. I felt a complete lack of security throughout my entire stay. The hotel's hardware and views are good, but the room management processes, breakfast hygiene, and staff entry protocols urgently need a complete overhaul. I would not recommend this hotel to travelers who prioritize privacy and hygiene. I hope the hotel takes this incident seriously, strengthens all-staff training, and prevents other guests from experiencing similar situations.

Excellent five-star hotel in a convenient location. The room was spacious, clean, comfortable, and offered a beautiful city view. All staff members were consistently kind, polite, and helpful. Special thanks to the receptionist (whose name I unfortunately can't recall): she helped us purchase theater tickets and found us great seats at a good price. The pool was lovely, large, and well-equipped with showers and a sauna. The robots that deliver food were also very cute, though we didn't have the chance to use them. My only suggestion concerns breakfast – a wider selection for those following a vegetarian or vegan diet would be great. Overall, a very pleasant stay and a hotel we highly recommend.

The location is fantastic, just a stone's throw from Chunxi Road Pedestrian Street and IFS, surrounded by a beautiful and pleasant environment. The hotel boasts high floors, with a restaurant and mahjong room on the 45th floor offering expansive views. The rooms are spotless, meticulously cleaned by the aunties, and returning to such a comfortable and cozy space after a day of sightseeing is truly delightful. Subway access is incredibly convenient, making it effortless to get around. This place not only provides easy transportation but also creates a warm and peaceful home-like atmosphere, offering a tranquil sanctuary amidst the bustling city.

The hotel is conveniently located just a 5-minute walk from the Jiuzhaigou scenic area entrance. Parking is also quite easy. They offer complimentary coffee in the lobby, and the service is warm and attentive. There are also four hot spring pools, perfect for unwinding after a long day. The laundry room's dryer is quite powerful.

The hotel is not far from Huashuiwan Hot Spring Town, built by the roadside, making parking convenient with a dedicated underground parking garage. There are two accommodation buildings. The price is a bit high, but the environment is quite good, though there's not much to explore in the surrounding area. The room was spacious, although the walls were a bit dirty. The hot springs are great, with about 10 pools built along the river, plus a sauna room. There's also an outdoor swimming pool. Overall, the facilities are complete. Breakfast was very rich with a wide variety of options. The jam tasted homemade, which was a pleasant surprise – they even provided a butter knife, which many larger hotels don't! It would be a pretty good deal if the price were under 500.