Hotel 5-Star di Sichuan, China

This hotel is located in the heart of Chengdu, at Tianfu Square, very close to Chunxi Road. There are also many shopping areas nearby. This was a family trip, and it was incredibly convenient to get around. The hotel service was excellent, especially the front desk staff. The bellhop even escorted us to our room and shared travel and food recommendations. They also kindly extended our check-out time. We had a very comfortable stay and highly recommend it!

The hotel's location is absolutely fantastic – super close to the subway, making it easy to get anywhere. There are tons of shopping areas and amazing food options nearby. The front desk staff and the housekeeping aunties were incredibly nice and helpful. I was planning a birthday surprise for a friend and got so much help from the front desk, the housekeeping staff, and everyone at the hotel's coffee shop. My friend got a huge surprise! Plus, there's the adorable dog, Lucky. This place really feels like my home in Chengdu~

The hotel was a pleasant surprise during our trip; the kids and our dog were very happy with it, as it had a large bathtub and a small garden. Since we were leaving very early the next day, our butler, Jiqing, thoughtfully packed breakfast and provided a lot of information on sightseeing and dining options. Leshan is a treasure trove of a city; besides the Giant Buddha, there are many other fun places to visit. I would definitely choose to cycle solo for a thousand miles again next time.

The environment here is fantastic, with pristine forest right behind the property. On clear days, you can even see snow-capped mountains across the way and behind us, though it's quite atmospheric even on cloudy days. It's truly untouched; we saw wild rabbits hopping around and herders' horses grazing nearby. The breakfast was delicious, and the yak hotpot we had for dinner was pretty good too. I also highly recommend exploring the village down the mountain.

The hotel's scenery is exceptionally beautiful, with a Chinese-inspired design and blessings extended to every guest. The courtyard is adorned with crape myrtle, pomegranates, and magnolia flowers, creating a sense of abundant beauty and prosperity. Flower-lined paths lead to picturesque spots, making every step a delight, and allowing one to forget all worries and simply immerse in the moment. The public hot springs are spacious, available both indoors and outdoors. The rooms are private villas, some with their own hot spring baths, and the温泉 water is natural radon spring water. The front desk managers, Helen and Li Yilin, were very attentive. I would definitely choose Fairmont Chengdu Hot Springs again if I have the chance; it must be even more beautiful in the autumn. This was a wonderful trip.

My overall stay was a mixed bag. While some staff members provided commendable service, there were serious privacy violations and significant safety and hygiene issues. I'd like to specifically commend Kari, Vincent, Emily, and Sophie. They were patient, responsive, and provided professional and attentive service, which greatly enhanced our trip. A special shout-out to Vincent; despite being a manager, he drove us around in the sightseeing buggy and even took us to a different location for a taxi, ensuring we got there comfortably. My service rating is solely for these staff members. However, some unacceptable problems arose: The breakfast hygiene was concerning; we found hair in the food. For a high-end hotel, such hygiene issues are inexcusable and raise serious food safety concerns. The privacy and security in the guest room were severely compromised. While someone was still in the room, a staff member knocked only once before immediately pushing the door open and looking directly towards the closet area. This was a grave infringement on guest privacy and a serious breach of security. When paying for a hotel room, guests are entitled to basic privacy. This incident was so severe it warranted calling the police. I felt a complete lack of security throughout my entire stay. The hotel's hardware and views are good, but the room management processes, breakfast hygiene, and staff entry protocols urgently need a complete overhaul. I would not recommend this hotel to travelers who prioritize privacy and hygiene. I hope the hotel takes this incident seriously, strengthens all-staff training, and prevents other guests from experiencing similar situations.

Excellent five-star hotel in a convenient location. The room was spacious, clean, comfortable, and offered a beautiful city view. All staff members were consistently kind, polite, and helpful. Special thanks to the receptionist (whose name I unfortunately can't recall): she helped us purchase theater tickets and found us great seats at a good price. The pool was lovely, large, and well-equipped with showers and a sauna. The robots that deliver food were also very cute, though we didn't have the chance to use them. My only suggestion concerns breakfast – a wider selection for those following a vegetarian or vegan diet would be great. Overall, a very pleasant stay and a hotel we highly recommend.

My stay at this hotel during my Chengdu trip was incredibly satisfying. The location is excellent, not far from the commercial district, making it super convenient to visit attractions and find authentic local food. Subway access is also a plus. The front desk staff were friendly, and check-in/check-out was quick and efficient. They patiently answered all my questions. The room was spotless, no strange odors, and the bedding was soft, offering a truly relaxing experience after a day of sightseeing. Hot water came quickly, the air conditioning worked great, and the soundproofing was decent, ensuring a peaceful night's sleep. Downstairs, there are plenty of convenience stores and restaurants, making life very easy. Overall, it offers great value for money, and I had a comfortable and pleasant stay. Highly recommended for anyone visiting Chengdu!

The biggest plus of this hotel is its incredibly close proximity to the scenic spots – just a few minutes' walk away. The room size was a bit cramped, but I did like the simple and refreshing wooden decor. However, the soundproofing was really subpar. I could hear the front desk staff chatting all the way up in my third-floor room. While I'm sure the staff didn't intend for their conversations to be so loud, it was definitely disruptive to guests. The most unacceptable thing, though, was a staff member opening my room door and walking in without knocking. I never received a reasonable explanation from the hotel even when I checked out. Plus, the windows in the room were dusty, and there was hair left on the shower walls. For a price that's nearly four figures, I really felt it wasn't worth it.

The hotel is not far from Huashuiwan Hot Spring Town, built by the roadside, making parking convenient with a dedicated underground parking garage. There are two accommodation buildings. The price is a bit high, but the environment is quite good, though there's not much to explore in the surrounding area. The room was spacious, although the walls were a bit dirty. The hot springs are great, with about 10 pools built along the river, plus a sauna room. There's also an outdoor swimming pool. Overall, the facilities are complete. Breakfast was very rich with a wide variety of options. The jam tasted homemade, which was a pleasant surprise – they even provided a butter knife, which many larger hotels don't! It would be a pretty good deal if the price were under 500.