Cari Hotel 4-Star di Key West

There are really no words that can express and describe our feelings. To put it in one word, it is dreamy. Every detail shows the wisdom and ingenuity of the hotel management team!

Très bel hôtel bobo mais pas guindé, dans un beau cadre tant qu’on est dans l’hôtel (face à la marina) mais dans une zone +/- industrielle mais safe. Parking à disposition payant (27$ la nuit). Une navette est disponible gratuitement toutes les heures pour vous emmener en ville (environ 15min en voiture). Chambre très propre et spacieuse avec balcon. 2 piscines et 3 restos dans l’hôtel. Serviettes à disposition pour la piscine. Personnel chaleureux

這家聖瑪利亞套房酒店體驗超棒！房間寬敞明亮，開放式廚房配備齊全，現代又温馨。酒店熱帶花園環繞，泳池靜謐舒適，還提供免費小食飲品。地理位置絕佳，步行就能到南海灘、杜瓦爾街，出行遊玩超方便，非常推薦～

幫我們升級了房型，服務景觀餐廳都很好。酒店就可以看日落🌄

The front desk was wonderful, room was good, pool area very nice. The problem was the cleaning crew. We wanted to stay until checkout at 11:00, as our flight didn’t leave until 2:30. At 10:00, two cleaning ladies with their cart parked directly outside our window, constantly looking into our window, just waiting for us to leave. We were extremely uncomfortable! No one likes to be watched from a peeping Tom outside their window. It was terrible. When we were finally left, we couldn’t get out the door because their cart was blocking the way.

La concha is a beautiful & historic hotel in the heart of beautiful Key West. The location is unbeatable & the balcony rooms, while smaller than other standard rooms, offers excellent people watching & beautiful blue sky views. A parking space is included, which is great to have right on Duval & Fleming Streets. The staff was mostly very friendly, but the service level varied. At one point in our stay, the front desk went out of their way to make us a key card to use the microwave located in the conference room. When I asked to use it the next day, another staff member says there wasn't one in the building. I went & took a photo through the window to show him. He then said he could not grant me access as the desk had previously done. No biggie but a little frustrating. Our main issue with the hotel was HIDDEN FEES. Upon arrival, we were told we would be charged a fee of over $80 per room as a ”destination fee,” which was never explicitly disclosed & was certainly not fairly advertised. I asked about waiving this fee & the night desk said it was possible to check & see with day manager. The next day, they insisted the fee could not be waived & were unwilling to help with it further. I let them know I booked through a 3rd party prepaid, it said fees & taxes were included. They said read the fine print. They charged my card for the fees. Not being forthcoming and clear about the destination fee was the issue I had. And having parts of the hotel amenities, including outdoor areas, being closed off during the stay make this resort/destination fee more of a slap in the face. To highlight this point, the staff at this ”destination” hotel warned us that if we see some stuff a little run down or not in operation, its because the hotel just got bought & things wouldn't get straightened out until the new company takes over. Also minor issues for such a pricey hotel included missing slats on the inner balcony door & similar minor cosmetic issues. Other than that it is a beautiful building & top-notch location. Overall the experience was very enjoyable. P.S. The awesome bar tender makes delicious key lime martinis!

It’s too far out from the main area although there’s a shuttle into town. All our clothes smelt damp after just 4 days of being there. The room felt very damp the bed especially. Pool is ok but I’m sure you’d struggle to get a sun bed in high season. The beach is nice across the street but the sunbeds are rentable from a company $$$

和宣傳的圖片一樣，小且精美的酒店！在海明威故居的對門，停車比較麻煩，但是還是找到了位置，房間不大還行，早餐還是非常不錯的，值得住，出門走路一個街區就是小鎮商業一條街

The hotel was great, clean and with all the necessary. The service at the restaurant was rather slow. The main remark relates to lack of clarity from Trip and the hotel on added costs: valet parking is ”mandatory” as the hotel doesn't allow guests to self park. This comes at a (hidden) cost of 50 usd per day plus taxes. The manager didn't mention this when we asked about the big deposit they were taking on our credit card. Unfortunate surprise contrasting with the wonderful time we had at the hotel.

I can honestly say I have never left a negative comment for a hotel but this was a real let down. For the amount of money that we paid to stay a this hotel, we were very disappointed. Our room was extremely small - our closet was a half size closet because of a refrigerator at the bottom - no even tall enough for my husbands shirts to fall without being wrinkled, let alone no room for dresses. No dresser or drawers in the room for clothes as well - just two small nightstands. The water pressure in the room shower was non existent - and the pool located at the Avalon House bleached both mine and my husbands bathing suits about 4 shades lighter - and not cheap suits either, good quality fabrics. Come to find out one of the other couples we vacationed with also had her suit bleached out and was offered a $150 credit for her suit - we were never offered any kind of credit, so I guess I didn't say something to the right person. Oh well - lesson learned, we will not be returning to this hotel.