SpringHill Suites Statesboro University Area

Easy check-in and check-out. The room and bathroom was clean. I would stay here again.

Well, where do I start. Checked in and got our room assignment. Walked in to check everything out. First thing I noticed was no TV remote. When I called to ask the front desk for another remote the young man said “Are you the room who called about a bad smell and food left in a refrigerator?” This should have been my first clue. I responded no that I needed a remote for the TV. His response was “I have been looking for those and have not found any yet but if I find one I will bring it to you. Second, the room was an ADA room and had the bars in the shower, however the step from the main room into the bathroom had a gap that if you were NOT aware of or did not notice you will trip. The pool was green and unusable. Noticed a piece of gum or candy the size of a nickel pressed into the picture on the wall. We were so tired that we didn’t not notice the picture or we would have demanded a new room. I am very very shocked at the room and facility overall. Will not recommend this hotel.

The hotel was very clean. The problem was I was in my 2 Queen size beds room with 4 adults and room service only came by 1 day out of a 6 day stay. The excuse was they were under staffed. The ice machine on my floor was inoperable so I had to go to another floor. Also the front door electronic access did not work after 11PM . So then you were locked out every night and the front desk clerk when thwey did come around gave you a hard time. I did not know the hotel was a prison and I could not come and go freely.

There is no closets for clothes. The sofa was dirty. Breakfast wasn’t good. The shower gave ne problems.

Everything was going well, nice space, clean room, and pleasant staff, until we went to bed. My husband and I kept rolling toward each othe to the middle! Now, I do love him, but there is a reason why we have a king size bed at home and always get king sized beds in hotel roooms; we MUST have our own space! The next morning, after about 3 hours sleep max, as I was getting ready in the sink area, I noticed the bed sagging in the center. I got down on my hands and knees, and broke the Cardinal rule of Hotel staying - I stuck my hand under the bed only to find the center brace laying on the ground. It was far enough over to the left to know that it hadn't just fallen off. It should have been noticed/reported by cleaning staff and fixed by maintenance before anyone was assigned this room. When we checked out, I reported it to the desk. I got the usual, "oh, we're so sorry! We'll look into it." But they did say they weren't sure if there was maintenance staff to correct over the weekend, so I am not sure if other guests experienced what we did, or not. Also, the lighting on the makeup mirror was terrible. So much that I thought it was the nightlight and there had to be anothr switch for the "real" light. There was not. I couldn't see anything!

The staff was very courteous throughout our stay. The breakfast area had a lot to be desired. Between watered down juices, and overall taste of food provided. I believe Springhill Suites needs to rethink their menu.

We have stayed at other hotel near the university, but this one is, by far, the cleanest and friendliest.

Bryson the front desk manager on duty was above and beyond fantastic!!! Made our stay amazing!

The front desk clerk, Giselle, was kind, welcoming, and helpful during check-in.