Hotel berhampiran Antique Warehouse, Steubenville

In January I rented 2 rooms for this past weekend off of trip.com as a nonrefundable booking so I paid for rooms at time of booking and money was immediately charged to my account. Got to hotel for check in, Sherri(sorry if spelling wrong) asked if I wanted to use card on file and I explained I already paid. She said it was a hold for Incidentals so I said ok. She said the computer wouldn't let her use that credit card so I scanned a different one. I then checked my credit card app to see how much hold for incidentals was and it showed being charged for both rooms for a higher price than what I paid. I asked her about it and she said the second room was unable to charge the original card so it charged to that credit card. I first explained it was all pre paid and showed her where it came out of my account in January and on top of that it also didn't make sense that the hotel amount was higher than what I booked at on trip.com which I also pulled up and showed her. She said that my my fault for ”using a 3rd party” because they cannot guarantee rates booked through them. She said I would have to contact them and I asked if she was saying trip.com was a scam and she said it was possible (even though trip.com is a well known booking site and I've never had a issue before). I explained I only thought the hold was for incidentals as she mentioned and was not expecting almost $300 more to be charged and she said there was nothing that could be done as her manager was not in until Monday and the assistant manager had recently quit and they were not allowed to contact their manager on her days off for any reason. I asked multiple times for her to contact her manager since this was a signifant problem as I had not expected a extra charge for the weekend and because I was from out of state it concerned me no one in charge would be available for another 3 days and by then I woukd be gone. She continued saying she was absolutely not allowed to contact her supervisor under any circumstances. Another coworker with her agreed with her. I will say neither employee was rude, but it is ridiculous there is no one they could call to get help. They said corporate would not be able to be of assistance then either and only thier manager who was not available until Monday and they were not allowed to contact on her days off. Other than that (and the fridge not getting cold until the last day).... the hotel,pool, and breakfast were all very nice. Show less

Nice and very friendly People who are behind the counter. The cleaning Service could have been better but it was a very nice stay

This place was great and as advertised. Was very happy with the service I received for the awesome price point. Did not have shady clientele.

My husband and I stayed in room 102 at this hotel. The room smells like dog pee/poop. We can't fall asleep at night due to the smell. Front desk let us sleep in room 122 and allowed us to leave the luggage in 102. We went to room 122, the room smell of cigarette. At the end, front desk transferred us to room 119, which that room was fine. At 8 am, one of the Housekeeping ladies knocked our door in room 119. She woke us up without apologize. She asked if we were from room 102. She said someone was in our room. She was trying to open the door and couldn't open it. I was wondering why she needs to open the door since we have a do not disturb sign at the door. There have nobody inside the room besides the luggages. My husband went to room 102 after the lady left. The luggages are still in the room and nobody was inside. The same lady came again and told my husband that her key wasn't working. Her key wasn't able to open our door. We were just not sure why this housekeeping lady needs to keep trying to open our door. Do not stay in this hotel if you don't want someone to knock your door in the early morning and wake you up without apologize and trying to get into your room when you have a do not disturb sign at the door. Do not leave any valuable items in the room.