Hotel berhampiran Spånga station, Stockholm

First impression - when we got into the apartment we booked we were shocked to see it was much, much smaller than presented in the pictures - see attached presentation pics vs reality. We immediately went to the reception to show them the obvious difference, when one of the front desk officers, named Joel was quite deffensive and strongly rejected my entitled claim to get the proper apartment as per my booking. He said the pics in the presentation were made with wide angles, therefore we need to accept this is the correct room, no mistake was dine. I insisted upon the obvious but I had no one to talk to in order to fix my problem. Later on I made the same complaint to Trip.com - they tried to reason with Joel, but got the same nagative attitude. Joel saga doesn't end here, unfortunatelly... The whole administration of the building might be a bit control freak. Why? Because Guests can not have full control of their room. You can not adjust the air conditioning yourself - you have to call the reception to adjust the room temperature for you. You can not open any window - you have to ask the reception for the window handle, which guess what? It's only one window handle for all of the rooms in the building and each room gets the handle for 1 hour max or at least so it should be if Joel doesn't have other opinion about it. One evening, upon request, Joel gave me the handle and told me to open the windows quickly and give it back to him fast as others needs it now too. I was shocked of course. ***??? Where is my hour? How am I supposed to close the windows then after? Oh...I have to get downstairs to the reception and get it back so that I vould close my windows. BUT wait!! Joel remembered to fully read the post it his colleague gave him before coming upstairs to my room and saw my room number was last on the list and therefore I can keep the handle for a longer period time. He was doing me a big favor. That was his attitude like. Very unprofessional, cold and really wrong attitude for someone working in hospitality. I am afraid I had to react this time and asked him what is his problem really, as it looks like it has a particular problem with me and therefore to any of my requests to get the proper service and comfort I payed for. Joel's Lady colleague was much nicer and helpful. He should follow her example if he wants to stay in hospitality. I left with a bitter taste and very dissapointed with the whole experience at Biz Apartment Bromma due to this important details of my accomodation there. The Biz Apartment concept is pretty nice though overall, is quite new, the location is indeed a bit far from the city, but within easy reach by metro, which has the station right in front of the building. You need to change at Alvik for the green line towards city center. It is also easy to reach from Arlanda Airport by train up to Solna station and than by metro. Downstairs there is a huge supermarket where you can get anything you need for breakfast, lunch or dinner. The apartment is equiped with everything essential to prepare some meals ( microwave, electric stove, dishwasher, toaster, etc.) The bed was very comfortable. A bit too cold in the room. If I were to get the more spatious apartment as per my booking pics, my own window handle and proper room temperature I would book this place again, no doubt.

I booked their single room without window, as I both have no need for excessive in-room amenities and also greatly enjoy small, cosy places (this is not a sarcastic statement: I truly loved the tiny room). There was enough space in the room for the bed, an additional cutout for a small desk, and the private bathroom was nearly twice the size of the rest of the room itself. The walls were painted in a dark grey or purple, as were the bed dressings. It was a perfect, cosy little nook in which I could sleep and unwind a little. Their breakfast is pretty standard fare, no complaints nor highlights. I was content with the mini croissants, yoghurt and fruit; though an unsweetened yoghurt option would have been nice (but again, not a complaint). One issue I have however is with the parking fees. It is advertised on the hotels.com website, as well as the English version of the hotel's own site that parking is SEK100,-/day. However, their internal system, and as I later found while verifying, their Swedish website both state SEK150,-/day. I did not follow up on this until the next day as I arrived late in the evening and checked the listings after having checked in. The monetary difference is negligible, however this was frustrating to be presented with at the point of payment and not updated across the platforms this hotel advertises on. When I asked at the desk about it and showed the FD staff the hotels.com and English version of their site with the lower amount, I was given an apologetic look and the professional version of throwing one's hands up in helplessness. I don't expect grovelling nor immediate refunds (I have read r/TalesFromtheFrontDesk for long enough) but at least a mention that it will be sent up the chain of command would allay my feeling of being misled. Parking in any case is in an underground lot accessible via your hotel card key.

Long Stay in the studio hotel for a month . The location is perfect close to the Kista Galaria with free parking space for guest .Did not use the gym , sauna or laundry so cannot comment on that . Very friendly reception staff. Rooms are very clean . The only downside here is the breakfast at this studio hotel . It is HORRIBLE and not worth the money . One could have a much better breakfast at the Kista galaria or other restaurants around for half the price and much better quality . Will recommend and will visit this hotel again but never will i have BREAKFAST .

A big thankyou to Welcome Hotel ( an extra star to Jonathan and the restaurant staff) for making my extended family feel so welcome (no pun intended;) at your hotel. The cottage/house we rented were both spacious and clean. The washer in the house we rented was appreciated! They loved the healthy and delicious breakfast buffe every morning! Welcome Hotel is close to trains/busses into center city which is always a plus. They enjoyed being so close to Barkarbystaden which met all their grocery and shopping needs. They are already making plans to come back! Thanks for making their visit so enjoyable!

Spent 4 nights in this hotel on a business trip, and I really can't complain. Location is great - 5-10 minutes away from the Kista mall where there's also a blue line metro stop (20 minutes to central Stockholm). Single superior rooms are quite comfortable and spacious, bathroom too. Only minor issue could be the missing mini-bar/fridge, if you need one. However, there is an ice dispenser on each floor hallway, which is useful for preparing cold drinks in your room. Breakfast has enough choices for every taste and the food is quite good. Staff is very friendly, polite and helpful and is available by phone even at night when they aren't at the reception. Would like to stay here again on future business trips.

距離地鐵站很近，走路2分鐘，地鐵站出口就有便利店。地鐵站出來后，要往停車場下坡走，地圖路線很複雜不好找。公寓是連着三棟樓的第一層，房東租了三棟樓。房間麪積是肯定沒有20平米的，最多12平米。與網站實際描述不一樣。剛入住的時候還和前台溝通好久了，前台跟我爭論預定單人床和雙人床，我表達的是房間麪積，兩個人都說的不在一個點。衣架也不給我，還說每個房間衹能配2個衣架，太胡扯了，我第一次碰到酒店不給客人衣架的。雖然發生不愉快，但是前台還是給老闆打電話幫我解決問題了，給我換了一個房間，還給了我一個晾晒衣服的架子，我住的是前台這棟樓，一樓配了冰箱，微波爐，飲水機，吃飯的餐具🍽️。關於飲水機這個點，值得點贊，還提供了一次性喝水杯子，這個服務是很多酒店都沒有的。老闆是土耳其人，好溝通的，我在土耳其待過很長一段時間，土耳其服務業還是不錯的，對外國人都友好。如果遇到前台溝通困難，讓前台給老闆打電話，或者跟前台要老闆電話，直接聯繫老闆。老闆會幫你解決問題的。