Hotel berhampiran Treasure Island, Stourport-on-Severn

Booked Baldwin House for a stay over as we booked a family trip to West Midlands Safari Park with myself my wife, 4 year old and 6 month year old baby Having visited the park during the day and had dinner we headed to the hotel at approximately 10pm not knowing last check in was at 8pm as this wasn't made obvious - an easy oversight. I called the hotel when we got there as it looked closed and the phone was answered by the owner Dave with a very rude Yes!?. I ignored this, and asked why the hotel was closed and he began to rudely explain how the hotel in closes at 8pm and I am lucky he is even answering the phone! So I apologised profusely to which he said, Yes you should be! he then said you are lucky you have a baby with you and proceeded to disconnect the call! He then came down and opened the door and shouted at me saying ”Where's the rest of them!” at the point I felt I had been disrespected enough and was ready to turn back or find another hotel, but had to think of my 6 month old. We then grabbed our things and came to the front desk where matters got worse! He saw my 2 children and said the rooms only booked for 1 child! and I explained I can show him the booking, he said ”You can show me what you want, I don't care!”. After 5 mins he realised that I was correct and the booking was for 2 children on his system. He then said I didn't book with ********** and told me I booked with *******! I said the booking comes across as ******* but he called me a liar!

Nice warm welcome, Plenty of parking. Room was a good size with massive bed and a good size flat screen TV. Everything was nice and clean. Bathroom could have been a bit more spacious and the shower had very low water pressure and only just hot enough. Evening meal in the restaurant was excellent. Breakfast in the morning was good all laid on to help ourselves with plenty to choose from. Would have no problem staying here again.

The hosts have built a very good bed & breakfast establishment. Professional and attentive, very easy to talk too. The rooms are very clean and comfy. Tea & coffee & toiletries supplied. Breakfast is pre ordered and hot breakfasts are freshly cooked and very enjoyable. Good location too. We will definitely be returning when next in Kidderminster.

Fantastic. You certainly know what you're getting when you book to stay here. Always very clean. Breakfast included and good value for the price of our overnight stay. Staff were all very pleasant and responsive to our requests as well as our simple greetings. A good stop off point on our drive from South Yorkshire to South Wales.

Stayed at this hotel for three days with work and was blown away. I was in the Garden suite.. which is basically one wing of the hotel! Three rooms in one, walk in to a hallway with a large dressing room to the right, through to a huge room with settes, coffee table and a fantastic luxurious four poster bed, then to the back of the room you enter a huge, traditionally styled bathroom with a huge free standing bath and separate large waterfall shower cubicle set in the wall. The food is outstanding, evey meal I had I was fine dining standard. As for the Staff, they have really made my stay memorable. Mia the duty manager was friendly, helpful, informative, fun to chat to and nothing was a problem, Nick the evening waiter was courteous, polite and again, nice to talk to. 'Lady' Catherine who served breakfasts was a breath of fresh air first thing on a morning and very pleasant. Even the room cleaners went out of their way to make sure you had everything you needed. The hotel is old, quirky but very well kept to keep the olde world feel and amplify it's history. Would highly recommend. Thanyou to ALL the staff for a memorable stay. Richie.

Stayed here for proximity to a friends wedding in Elmey Lovett! Cannot fault the standard of the rooms or the cleanliness , best nights sleep I’ve had in a while! Will be back!

Booked to stay here via a known 3rd party booking site.. So I take part responsibility for what I now write.. But I do feel perhaps more interaction from staff would've helped.. Especially as I had also emailed location and had communication about arrival time.. Anyway.. Shown to room, and as far as actual room decor and bed, no problem.. Very well decorated.. Ensuite had a small issue because the toilet was directly opposite the towel radiator, so we had to sit awkwardly to use it.. Just a little strange concept and not best for passing No2... Now, having enquired about food, we were advised by venu that they didn't actually do main meals, just cobbs, pork pies etc etc.. So not a problem, there is a fantastic gastropub 5mins down the road walking.. So we all enjoyed a fabulous meal & drinks there instead of using this location.. So, now the frustration part.. The £85 room rate doesn't include a breakfast.. So I didn't read booking form right then.. And you must book breakfast ordering the night before so venue can organise it.. So, couldn't staff mention that on our arrival to pay for accommodation...? Or when we returned before going to bed after having a drink at the bar?? We asked what time was breakfast in the morning?, why didn't they say something like you've not ordered any breakfast... Anyway, we left on time as you must be out by 10am the following morning.. For us, the £85 wasn't really good value for money..at just room rate.. Add breakfast. You're now almost £100 And I judge this opinion on the many locations we've stayed at worldwide that for less you get a far superior room and breakfast.. The following evening, we stayed somewhere else at £5 more, with a larger room, with far superior ensuite..4poster bed, veranda , nice decked out area And that charge included breakfast.. So I understand a pub with rooms has to make a living, but the cost just wasn't justified in our opinion.. Staff were very polite, no issues there.. Would we stay again when visiting the area ? Sorry.. It's a NO...