Hotel berhampiran sHöfle, Stuttgart

Ich hatte 4 Nächte in diesem Hotel gebucht, da meine Tochter in Stuttgart im Krankenhaus lag. Bei der Buchung musste ich den vollen Betrag inklusive Frühstück und Tiefgaragenstellplatz im Voraus bezahlen. Glücklicherweise wurde meine Tochter nach dem zweiten Tag bereits wieder aus dem Krankenhaus entlassen und wir konnten zurück nach Hause fahren. Als ich beim Auschecken auf die Rückerstattung der zu viel gezahlten Übernachtungen zu sprechen kam, bat mich der Mitarbeiter eine Nachricht mit dem Anliegen an die Chefin zu schreiben, er würde es dann weiterleiten. Zwei Wochen später hatte ich immer noch keine Rückerstattung und auch keine Rückmeldung. Darauf hin habe ich nochmals eine Nachricht Im Internetportal an das Hotel mit einer Frist zur Rückmeldung gesendet. Die Frist ist abgelaufen, Rückmeldung und Rückerstattung Fehlanzeige. Wenn ein Hotel meint, dass es Geld für eine Umbuchung einbehalten muss, erwarte ich zumindest eine Rückmeldung. Das Anliegen eines Kunden einfach auszusitzen und eine Notsituation zur Gewinnmaximierung auszunutzen geht gar nicht. Ich werde den Fall wahrscheinlich an meinen Anwalt übergeben. Das Verhalten der Leitung dieses Hotels grenzt an betrügerisches Verhalten. Ich lerne daraus, dass ich nicht mehr in einem solchen billigen Hotel im Voraus bezahlen und lieber ein paar Euro mehr für ein renommiertes Hotel ausgeben werde. An alle anderen, die in Stuttgart übernachten wollen: Finger weg vom Hotel Sautter, wenn etwas unvorhersehbares kommt, werdet ihr dort abgezockt!

It was the most traumatizing stay I ever had! The receptionst lied to me about being able to stay the next day even it was booked out on booking. She said they still have rooms and it’s still enough time to pay the next stay. I trusted her words! At 11 am when I was still asleep suddenly the housekeeping aggressively knocked on my door even the don’t disturb sign were out. They yelled in front of my door telling me I have to leave immediately!! I quickly put on some Clothes and told them that I already extended my stay. Of course I thought this incompetent receptionist blocked my room when she guaranteed me my room for the next day?! But instead those cleaners said it’s not possible to stay bc they are fully booked!! I first still thought it must be a misunderstanding, telling them what the receptionist told me the other day. She than even showed up herself. But instead of being apologetic she showed a total different face and even threatened me in an bossy tone that I have to leave by 12 pm which were in 40 min (!!) otherwise they would call the police!! 😳🤷‍♀️ I was SO shocked and disappointed but her super f*ed up behavior. I already extended the room on booking for another five nights (!!) bc she were so nice before! Everything were paid in advance!! I felt so fooled & trapped. I got only 40 min left to shower, dye my hair and to pack all my stuff!! When I just got out the shower like 20 min later and still in time (!) it started knocking on my door again. I was like wth 🤦‍♀️ When I opened the door in a towel, I couldn’t believe my eyes : IT WAS THE POLICE! like why? for what reason?? I totally didn’t get it! I was the one who got crazily trapped and degraded as never before and they are doing this to me? like why?? I calmly explained the officers what happened and Im pretty sure they themselves were thinking like what the hell are we even doing here.. I also told them that, of course I won’t return after everything what just happened and that I except to get a refund. The receptionist agreed. I promised to be out at 12 if they would let me go now to keep packing. The police left. I was never as stressed as I was in that moment! I even offered the staff some chocolate the day before..I really couldn’t believe this all just happened.. Bc I was rushing everything like crazy, I didn’t pack things properly as I normally do, so it was a challenge to close my suitcase. When it turned 12 p I was panicking like never before! I couldn’t close my suitcase.. It turned 1 after 12 and the terror immediately started again, knocking on my door/ yelling.. I just kept focusing on my suitcase. At 2 after 12 I finally got it. I went down to the front desk and were expecting my invoice and the refund as discussed before with the police. BUT, the same narc receptionist suddenly acted like she never told me so and refused to give me my money back. They obviously tried EVERYTHING to provoke and punish me for .. what exactly..? 🤷‍♀️ I asked for the manager. He called

Das schlechteste und mieseste Hotel in dem ich je war!!!! Gebucht direkt über die Homepage. Und damit fing es auch schon an!!!! Nach der Buchung bekam ich KEINE Bestätigung via Mail zugeschickt. Erst nach 2 maliger Aufforderung an die angeführte E-Mail Adresse. Angekommen im Hotel wurde uns mitgeteilt, dass es kein warmes Wasser gibt aufgrund diverser Probleme. Das Schwesternhotel wurde uns angeboten, jedoch waren wir schon den ganzen Tag unterwegs und erschöpft und wollten einfach nur auf unser Zimmer. Das Schwesternhotel wäre ca. 30 Minuten weiter entfernt gewesen. Habe dann das Wasser getestet, es war kalt/lauwarm. Zum schnell abduschen für uns ok, allerdings nicht für den vollen Preis. Die Rezeptionistin bot an 1 Frühstück gratis, ich stimmte nicht zu und wollte den Chef sprechen. Der wäre nicht da und auch nicht verfügbar. Ich hätte sonst bis 18:00 Zeit dann verfällt die Reservierung oder ich soll mir halt ein anderes Hotel suchen!!! Wahnsinn das ganze und sowas von unfreundlich! Dann ging sie mit dem handy für einige Minuten weg. Nach langem hier und her einigten wir uns auf minus 50% auf die 2. Nacht. War ok für mich. Dann ging die Diskussion aber weiter. Die Rezeptionistin hatte keinerlei Informationen über meine Buchung bzw Preis für 2 Nächte und wollte mir dann einen höheren Preis das Frühstück nochmal extra dazu rechnen!!! Irre war das und einfach nur eine Frechhheit!!! Zeigte ihr dann meine Bestätigung der Buchung für 2 Nächte inkl. Frühstück. Aber rechnen konnte sie trotzdem nicht! Das Frühstück war ok, mehr nicht. Brot teilweise vom Vortag, Joghurt mit eingetrockneten Rändern! Sonst kaum Auswahl und sehr überschaubar. KEIN Safe im Zimmer!!! Auch darauf hatte die Rezeptionistin keine Antwort! Zimmer war sehr spartanisch eingerichtet. Bad mit Dusche und vertrecktem Duschvorhang! Alles in Allem: furchtbarer Aufenthalt! Dringend davon abgeraten!!!

The hotel is 15 min away from the centre...so is good because there is plenty of parking near the hotel The area is not the best but is quite and near Porche museum When i saw the front picture of the hotel i had the impression that it is much bigger and much better...well it isnt.. The room was clean and breakfast good even though is not free... But in the two nights i stayed the room wasnt cleaned and at the end of first day the keys were not working.. All in all is a good choice for couple of days and if you have a car

Quirky, olde worlde hotel ideally situated to visit Canstatt old town, VFB Stuttgart and der Wasen and with easy access to Stuttgart as a whole. The room was somewhat of a surprise as it was not only large but appeared to have a dressing room! The room was old fashioned with wooden panels and old fashioned lamps. Surprising therefore that bed was so low and in some ways modern. Bed was quite firm but comfortable. Only comment is about yhe lack of plugs to charge phone. Bathroom was again a bit of a throwback to the past with the toilet paper dispenser having ridges to put cigarettes on! Be careful of hot water as was scalding. Everything was extremely clean and hotel was very quiet. Room 210 came with a balcony which was large enough to sit on. Breakfast was nicely presented and perfectly adequate for the price. Staff were all friendly and helpful. The bar is olde worlde-shame no one was in it. UBahn stop (Uff-Kirchhof) immediately by hotel. If going to a Vfb Stuttgart match or wanting a bolt hole if attending Fest on der Wasen would definitely stay here again as excellent value.

Keine Klimaanlage , kein Automat für Getränke , war das Zimmer zu eng

The rooms are nice and stylish, and the staff really makes an effort to appreciate members of their loyalty program. Everything was super clean and the location is a few minutes walking distance from the airport. They have a nice bar, and I like the atmosphere a bit better than their other airport hotel - I think it is a bit more relaxed.

das ”neue” leonardo ist sehr schön geworden. alles sehr modern und ebenso geschmackvoll gestaltet und eingerichtet. die zimmer sind geräumig und bieten alles, was man erwartet. wir hatten ein zimmer zur straße und (aufgrund der schalldichten fenster) nichts davon gehört; im sommer wird das (bei geöffnetem fenster) sicher anders sein. das bett hatte leider eine durchgehende matratze und (nur eine!) decke; manche mögen das mögen, für uns war das nichts! bad ok, internet-empfang ausreichend. frühstück vielfältig und gut. aus dem benachbarten öffentlichen parkhaus (13 € pro tag) kommt man - trockenen fusses - über den fahrstuhl zur reception. personal freundlich und zuvorkommend. uneingeschränkt emfehlenswert!

The hotel location: It has direct access to main road which runs through train station and towards stuggart. So not a problem in finding it. About 1.5km from train station. For grocery shopping there is kaufland on street backside of it for which you could also access a 2min by walk pathway in front of tesla office (yes they opened one). The room: The room I opted was double bedroom without kitcehente. The room was small but still spacious for one person, with a TV, window opining for fresh air and sunlight, the bathroom is ok, the shower area much bigger than other hotels (where you would otherwise have struggled to move your hands around in other hotels). Only difference to other rooms which had option of kitcehente is that the entry area near door is bit wide in those rooms (though it's just wash sink and one microwave for the sake of kitcehente) One thing which I didn't like was that the bed was actually joined by 2 wiggle beds, made the sleep uncomfortable, would have preferred one queen/king bed. Service/Staff: Had opted for room including breakfast in the price. So was expecting that they charge total bill amount in all and don't charge separetly for breakfast in bill (treat as complimentary in that room price), but staff didn't understood and did separate charges for room and for breakfast. Was a bit inconvenience. General view: The hotel has a bar at reception, breakfast area is big and worth price to pay extra except for vegetarian as nothing apart from juice and fruit/joghurt. Good ambience, enough free space outside. Overall satisfied with my stay, except that it's little away from train station and the breakfast billing (not a deal breaker for me).

Great hotel not too far from the airport. All good for my stay but the only complaint I had was that there was no hot water on the last day of my stay. It would have been good for them to inform guests in advance if this was scheduled maintenance. I had to boil a kettle to have a shave and ended up having to go without a shower.