Hotel 3 Bintang di Subic

One of the worst stays I have ever experienced in a supposed resort. Firstly paid over ₱7000 for a room to fit 3 adults and a kid. The room was very tired, not very clean, tv did not work properly and very basic in amenities. Not worth with the price! The overall resort is very tired. It needs a major refurbishment. Paint is peeling, large cracks in the building, garden returning to jungle etc! Staff are not at all friendly or flexible. Arrrived with our family at 12pm after a long drive. Requested an early check in. Advised they are just cleaning the room now. I said that is great can you advise how long until will be ready. The reply you can not access it until 2pm at the earliest. Wow. Thanks. The free breakfast is average basic Filipino style breakfast food. It is a buffet format only 7am to 9am. Very limited hours for a supposed resort. Also requested if we could just take. plate to our room (literally a minute from where the food is served) to be told no not possible. The location is average. On a busy highway. Not sure where they get Waterfront for the name of the hotel as the only water close by is the run down pool with a run down bar. The bar has chairs that look like they have been recycled from a trash site. The bar staff did not know how to make basic cocktails and constantly referred to a 'menu' with the expected result being average overpriced drinks. The final and worst part of this once in a life experience was the check out process. We went to check out around 11.15am well before the noon requirement. After handing in the keys and and the deposit slip for the ₱1000 to be returned in full (we did not consume anything in the room) I just stood there for about 10 mins. I asked why the delay. Advised housekeeping was checking the room. Ok so I sat down. After another 20 mins chased them. Finally advised they would be keeping my deposit because of supposed stain on pillow case and sheet. We were invited to inspect the linen. First, the pillow case was like this whern we arrived! Second, the small dirt marks on the sheet were not stains at all and clearly would be cleaned in a standard wash.! After my wife argued the ridiculous of the accusation and the ridiculous of not getting a tiny bit of dirt out in a standard wash we were finally given our deposit in full. This I expect was a scam attempt to falsely pocket our deposit. The whole check out experience took over 45 mins and was embarrassing in that the false accusations were directed at us in front of other customers. If there is one resort/hotel to avoid this is it! If you are crazy enough to stay there now you now only have your self to blame!

We enjoyed the place, though we did not used all the pool and slides. We spent more time on kiddie pool and wave pools.my 2 yr old son enjoyed it. It needs some repairs for safety, like the railing on one slide is alredy gone. Kiddie pool is right beside the rampage pool, not a good setup parent must watch their small kids closely make sure they dont cross. The beach is not suitable for swmming, there are some trashes, you wont notice it unless you swim, its best just for sports activities. As for the room, its good except for the plumbing which did not work on our last day and also the chairs are already defective, need replacement or repair. But we got the good view of the pool and the subic bay. The staff are friendly and always ready to assist.

If this place will be renovated I will surely go back. But unfortunately it is an old hotel. Before entering zambales there will be a checkpoint so basically we need an antigen test before entering the place. I thought the pool with slides is 5-6ft deep but it's just 4ft. And the other pool which I think is the deeper one is full of moss.

The room house itself is aesthetic. The room is spacious and clean. The owner is very accomodating. Even though she's busy, she finds time to answer my questions and our queries. My mother asks her if she can decorate the dining area for my birthday and I loved it. The only downside was that there's no hot shower.

This a warning for anyone intending to use their venue/ hotel for an event. I booked this place for my wedding. I even reserved multiple rooms for my guests. I placed a down payment to secure the event. Upon paying the down payment, it was communicated that the venue is ours. ONE MONTH before the wedding the staff notified us that the OWNER of the hotel is hosting a political event on the day of my wedding in the same area of the reception and ceremony. They gave us the option to either move the wedding to the atrocious rec room upstairs with no A/C. The room also did not have a view of the sea, mountains and will not be able to see the sunset. The other option was to move the wedding date or find another place. Take note, we already had the wedding plan in place and the whole layout and decoration planned. They have caused such a huge inconvenience for us. One month before the wedding we had to start from scratch again and find a new venue to hold my wedding. The owner did not even have the guts to communicate with us and had their middle man handle this. Just because he is the owner, he can do whatever he wants. We settled on a refund but did not even offer any compensations for our inconvenience. This is very poor customer service and not a good way to run a business. If you do choose this place, please be warned on how they run their business. I would not recommend this place even to my worst enemy.