The Alana Surabaya

Ulasan The Alana Surabaya

The Alana Surabaya

Jl. Ketintang Baru I No.10-12, Ketintang, Kec. Gayungan, Ketintang, Gayungan, Surabaya, East Java, 60231, IndonesiaLihat Butiran Hotel
The Alana Surabaya
The Alana SurabayaThe Alana SurabayaThe Alana Surabaya
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Kami Memadankan Harga
1 malam

Ulasan Tetamu

4.3/5
Sangat Baik
66 ulasan
Ulasan yang disahkan
Persekitaran4.2
Kemudahan4.3
Perkhidmatan4.3
Kebersihan4.4
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Semua ulasan(66)
Ulasan positif(66)
Ulasan dengan gambar/video(20)
Perkhidmatan yang baik(14)
Bersih dan kemas(13)
Bilik yang hebat(7)
Muhyi
Bilik Kelab
Menginap pada Sep 2024
Bisnes
5 ulasan
4.7/5
Menakjubkan
Disiarkan pada 24 Okt 2024
Great hotel, nice view
Terjemah
ed.amd
Bilik Kembar Mewah
Menginap pada Okt 2024
Melancong bersama rakan
10 ulasan
4.2/5
Sangat Baik
Disiarkan pada 19 Nov 2024
One night transit in surabaya, from bali. Hotel, near to city center by grab. Location around 30 minutes from Juanda airport.
Terjemah
archippo
Bilik Deluxe Double
Menginap pada Feb 2024
Bisnes
32 ulasan
4.2/5
Sangat Baik
Disiarkan pada 1 Mei 2024
Nice hotel for bussiness trip in Surabaya, a lot of restaurants nearby
Terjemah
Prof Dr Engku Ahmad Zaki Engku Alwi Al-Aydarus
Bilik Double Premier
Menginap pada Jun 2024
Bisnes
15 ulasan
4.0/5
Sangat Baik
Disiarkan pada 26 Jul 2024
Very nice hotel, the food served is very good, near to surabaya town
Terjemah
worldwidewhat
Suite
Menginap pada Mac 2024
Pasangan
7 ulasan
4.2/5
Sangat Baik
Disiarkan pada 10 Apr 2024
The hotel is very good and clean but seems to a staffing problem and air-conditioning issues our room was brilliant free mini bar 🍸 but to open your room door was awkward πŸ˜… but in regards to service the breakfast was very disappointing the in black outfits seem to be busy on the phone texting while one girl was left to deal with clearing the tables and non of the foods was refilled so me my wife 4 dutchmen and an Indonesian family of 4 was left scraps of food or salad we could hear the worker giggling havinfun otherwise the place is good
Terjemah
Reyl
Bilik Double Premier
Menginap pada Jul 2024
Pasangan
2 ulasan
4.0/5
Sangat Baik
Disiarkan pada 24 Ogo 2024
Nice room, clean and comfortable. Friendly and helpful staff
Terjemah
HIDEKAZU
Bilik Double Premier
Menginap pada Apr 2024
Bisnes
17 ulasan
4.0/5
Sangat Baik
Disiarkan pada 16 Mei 2024
good for service n very big and clean room, recomended for everyone
Terjemah
Nate
Bilik Double Premier
Menginap pada Okt 2023
Keluarga
4 ulasan
3.2/5
Disiarkan pada 11 Feb 2024
Value for money hotel. Basic facilities are there but dont expect five stars like facilities. Breakfast was nice tho
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr Nate, Thank you for staying at The Alana Surabaya and for sharing your experience with us. We deeply apologize for any inconvenience you may have encountered during your stay .We take your feedback seriously and we assure you that we will address these matters with the relevant departments immediately. Our goal is to continuously improve the quality of our facilities and services to provide a more satisfying experience for our guests.Once again, we sincerely apologize for the inconvenience caused and we hope that you will give us another opportunity to serve you better on your next visit. Please rest assured that we are committed to ensuring a much more enjoyable and comfortable stay for you. Thank you for your understanding, and we look forward to welcoming you back to The Alana Surabaya in the near future. Warm regards, Management of The Alana Surabaya
ITSAR BOLO RANGKA
Bilik Kembar Utama
Menginap pada Jun 2024
Bisnes
9 ulasan
5.0/5
Luar Biasa
Disiarkan pada 2 Ogo 2024
excellent service and good breakfast
Terjemah
Noomi90
Bilik Double Premier
Menginap pada Feb 2023
Bisnes
27 ulasan
5.0/5
Luar Biasa
Disiarkan pada 31 Mac 2023
Great place to stay. It located near main city. Service is excellent. Hospitality is great. The breakfast have varieties which is great. Overall is great place to stay.
Terjemah
yrahmawati
Bilik Kelab
Menginap pada Nov 2023
Bisnes
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 9 Dis 2023
Very nice hotel. Everything is in good condition. Plenty choices of breakfast.
Terjemah
Adityo
Bilik Deluxe Double
Menginap pada Nov 2023
Keluarga
1 ulasan
4.0/5
Sangat Baik
Disiarkan pada 26 Dis 2023
wonderful experience
Terjemah
Wincen Lim
Bilik Deluxe Double
Menginap pada Jul 2022
Bisnes
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 9 Ogo 2022
All is good, great excellent services, gym good ... sauna good ... pool good ...
Terjemah
Alifio
Bilik Kembar Utama
Menginap pada Jan 2024
Pasangan
2 ulasan
4.5/5
Hebat
Disiarkan pada 14 Apr 2024
Good,
Terjemah
Pengguna Tetamu
Bilik Double Premier
Menginap pada Feb 2023
Pasangan
19 ulasan
5.0/5
Luar Biasa
Disiarkan pada 10 Apr 2023
Bagus
Terjemah