Hotel berhampiran Bharthana National Park, Surat

The hotel is one of the first five star places in Surat. So it’s got history. It’s showing in a few places but no more than expected with a property this age. Service was extremely good and attentive. Overall, a good place to stay in Surat.

Lovely friendly staff. Samir in the restaurant is worth a mention. Having said the staff in reception were just as helpful. The restaurant is vegetarian and located in the business district. The issue we had is with building works next door so was banging on occasions, but didn’t ruin our stay. Rooms are clean

Tonight i am staying at Reme International Hotel, Surat, as an alternative to the Marriott, which was fully booked. While the initial impression of the hotel was promising, with clean rooms and a seemingly decent spa, my experience was far from satisfactory, and I feel compelled to share my concerns. Upon my arrival at 10 PM, I intended to have a relaxing evening with a shower and a hot drink before retiring for the night. I ordered a decaf tea or coffee, but due to a language barrier, the staff did not understand my request, even when I repeated it in Hindi. Ultimately, I asked for slices of lemon for hot water, which I assumed would be a straightforward request. About 20 minutes later, a staff member came to my room to inform me that they needed to clean it—clearly, there had been a misunderstanding. I proceeded to shower, only to discover there was no hot water. After running the water for a few minutes, I contacted reception and was told to let it run for five minutes. It took ten minutes before I could shower with hot water. Next, I attempted to charge my phone but found the adapter did not fit the sockets. When I requested an adapter from reception, I was told they didn’t have one but would send a three-pin extension board. After waiting for 30 minutes and making several follow-up calls, I finally received the requested adapter after two hours of frustration and miscommunication that involved the night manager. The lack of understanding, despite their insistence on speaking English, was a significant source of my dissatisfaction. Additionally, the spa facilities were disappointing. There were only two therapists available, and they refused to open the door. The pool, jacuzzi, and steam facilities were closed. Although the day manager helped me find an alternative place for a massage, this experience added to my overall dissatisfaction. In conclusion, while there were one or two helpful staff members, including the manager, the overall lack of competence and common sense displayed by the staff led to a frustrating and disappointing stay. I would not recommend this hotel to others seeking a smooth and hassle-free experience.

Great! The stay was good food was good! Place is also good! A nice hotel in perfect location

Namaskar Lords Plaza Team members, Happy to see your NAMASHKAR Culture in this hotel. I was stayed with my family, neat and clean room. Housekeeping attendent Aashish is very good guy even Laundry service also was prompt. Very with the food quality of rooftop.

Room was good & clean. Bathroom cleaning need to be improved by cleaning fungus on doors, walls etc. Also room windows cleaning required. Staff are very courteous & their approach feels you comfortable. Hotel being nearer to bus station, rooms are very noisy. Noise proof windows for the rooms can be thought of.

Excellent food and stay. Restaurant staffs are very friendly and kind. Check in experience was good. Room cleanliness - awesome. Restaurant staff especially Fulmani, Sujata, Ajith, Sitaram are very professional, helpful, kindly and know their job very well.

The hotel team always go extra miles for the help, no matter what your request is they will fullfill it for you. Especially Mr Anand & Mr Patel. You can call them anytime for any help and request in the hotel these two will always give there best. Hotel is very nice, food is good, location is excellent. If coming to Surat don't go for marriott stay in (The World hotel). Resalable and classy hotel. Thank you The world hotel team for the lovely stay.

Good location, nice hotel, the good quality is over standard Just one thing, when get into room, a used towel put on the bed, I assumed this used towel shall used hy previous guest but house keeping forget took away.