Hotel berhampiran Golden Park (Gov.), Surat

Specially here's staff people are so friendly even also here's atmosphere is also so beautiful. Flute music is so lovely. Food is best and different different items here which is so so delicious so we would like to visit again for our business meeting and work. Thank you so much the world family.

For a one night stay, i had to change the rooms two times that makes it three rooms in a night. And i am not very particular about the details. I have stayed at street side lodges and been happy. If a hotel lives upto its own promise, its good enough for me. The thing that irked me the most is the Nonchalant attitude of the staff. I write this review to make people alert to not choose a hotel by frontal appearance alone. I was very much looking forward for this stay as the photos looked very good and OYO even said ”sanitised b4 your eyes”. After checking in, i felt, leave alone ”b4 my eyes”, they might not be sanitising it even behind my back. First, Room no-304 : 1) there was a mouse running around the room. (Could not take a video. It did not make an appearance as long as i took a video) 2) There were insects on the bed. 3) The bathroom was not cleaned (evidence- the water from the previous usage was all over the bathroom floor. The previous soap remnants in the soap dish and by the wash basin) The bathroom ceiling has a big opening, thru which u can see the internals of the building and all the plumbing connections. Cigarette smoke coming into the bathroom from somewhere (the bathroom is not facing the outer world, it is facing the floor corridor) I asked for a room change. Got a Room No - 206 1) the commode (water closet). When u flush, all that water leaks into the bathroom  instead of going into the drain plumbing system. (Mind you, this is not the fresh water from the tank of the commode. It is the water which i flushed, the dirty water) 2) paint peeling off from walls. This is not a big issue actually. But why i had to mention it ? If you are trying to portray yourself as a high class star hotel, you better start taking care of the facility, else dont bother marketing yourself as one. Again room change. Now room 208- 1) bathroom not cleaned. (Evidence- presence of a used ointment and soap remnants) One thing they do- clean the main bedroom. Do the sheets. Roll up a blanket and keep it in the closet. Throw a soap for u in the bathroom. So, if they are not even cleaning the bathroom, where does the question of SANITISING raise from, leave alone ”before my eyes” The reception staff were not wearing a mask. Even while speaking to guests. Their response when i told them about the mouse - ”none. No response” they just went on with their duty. Non-chalant behaviour. The things that showed that they did not even care to provide /clean / maintain their own facilities: a) one room did not have a bucket and a mug. I thought, some hotels do not provide. Its ok. b) the second room had both c) the third room had a bucket, did not have a mug. d) in two rooms, the hand shower wall bracket was broken. e) one room, the head shower was leaking all over the place f) Bird Droppings on the window of 304. While waiting for my dinner, I really wanted to say in the review ”food is 5 star. Very good” but alas, horrible food as well

Good decent hotel for last minute traveller's Good hygienic clean room Decent food, Helpful supporting staff Located at vesu road, near VR mall and surat airport. Budget yet family friendly Enough parking for four wheeler. Bathroom was a bit small but as it was clean so no complaints for this.

Beyond doubt this hotel has an excellent location which is just opposite the railway station of Surat but yet not the congested area. Right on the main road and very easily accessible for Rikshaws and transports. Hotel lobby is nice and the staffs are especially helpful and supportive. The only set back we felt ( maybe due to the super peak season at that time) we were given rooms on the 2nd floor ie 204 and 202 which were truly outdated and old, small and no cupboards. Very stuffy and very old dingy toilets.Tried to upgrade if they had better rooms ( which i am still not sure) but were told they were super full. So maybe we were unlucky to get the lowest grade rooms. however we managed to stay for a week. the in room dining was excellent. Hot food and super good. Truly wish they upgrade all their rooms and this will be the best place to stay otherwise.

Location is very convenient. Opposite Railway Station. Buffet spread is good. Staff is polite and well trained for the hospitality industry. Miss Anjali and Mr Somu will host you very well at the restaurant. Please prefer a room on the rear side as station facing rooms are noisy. You can even hear the Railway announcement in your room at night.

The hotel is one of the first five star places in Surat. So it’s got history. It’s showing in a few places but no more than expected with a property this age. Service was extremely good and attentive. Overall, a good place to stay in Surat.

Great Hotel in Surat, A hidden Gem with all aspects ⭐⭐⭐⭐⭐. Had booked online 2 months prior, a day before arrival they called and messaged confirming our arrival. We arrived at 5 pm, had a warm welcome by Mr Ajay Patel & Hassim Diwan. The rest we heartdly extend our gratitude to Mr Sanjay and Kiran who took care of and assisted us with all our requests and information as we were foreigners. Hats off to them and all the staff. Rooms and interiors sparkling clean and breakfast satisfying with variety. In the end all I can say, So Elegant, So Beautiful, Just looking like a WOW.. .

The best review for a hotel typically highlights exceptional service, cleanliness, comfort, and amenities, providing specific examples and personal experiences to illustrate these points. It should also mention any standout features that made the stay memorable and recommend it to others based on overall satisfaction.

MR. Sudip, Gaurav One of the best hotels to stay in surat. Very humble and polite staff. A blend of comfort, luxury and hospitality. Each guest is special for them. The staff is always there to help to at midnight or early mornings.. The stay is worth an experience and would surely leave you with everlasting memories. Thanks for Mr Gaurav, Arjun..😊

That sounds like a wonderful stay! It’s great that the bathrooms were top-notch and the dining experience exceeded my expectations. The personalized service from the chef and restaurant manager must have made it even more special. It’s always a pleasure when a hotel goes above and beyond to cater to guests’ needs.