Hotel berhampiran Shiv Mandir, Surat

For a one night stay, i had to change the rooms two times that makes it three rooms in a night. And i am not very particular about the details. I have stayed at street side lodges and been happy. If a hotel lives upto its own promise, its good enough for me. The thing that irked me the most is the Nonchalant attitude of the staff. I write this review to make people alert to not choose a hotel by frontal appearance alone. I was very much looking forward for this stay as the photos looked very good and OYO even said ”sanitised b4 your eyes”. After checking in, i felt, leave alone ”b4 my eyes”, they might not be sanitising it even behind my back. First, Room no-304 : 1) there was a mouse running around the room. (Could not take a video. It did not make an appearance as long as i took a video) 2) There were insects on the bed. 3) The bathroom was not cleaned (evidence- the water from the previous usage was all over the bathroom floor. The previous soap remnants in the soap dish and by the wash basin) The bathroom ceiling has a big opening, thru which u can see the internals of the building and all the plumbing connections. Cigarette smoke coming into the bathroom from somewhere (the bathroom is not facing the outer world, it is facing the floor corridor) I asked for a room change. Got a Room No - 206 1) the commode (water closet). When u flush, all that water leaks into the bathroom  instead of going into the drain plumbing system. (Mind you, this is not the fresh water from the tank of the commode. It is the water which i flushed, the dirty water) 2) paint peeling off from walls. This is not a big issue actually. But why i had to mention it ? If you are trying to portray yourself as a high class star hotel, you better start taking care of the facility, else dont bother marketing yourself as one. Again room change. Now room 208- 1) bathroom not cleaned. (Evidence- presence of a used ointment and soap remnants) One thing they do- clean the main bedroom. Do the sheets. Roll up a blanket and keep it in the closet. Throw a soap for u in the bathroom. So, if they are not even cleaning the bathroom, where does the question of SANITISING raise from, leave alone ”before my eyes” The reception staff were not wearing a mask. Even while speaking to guests. Their response when i told them about the mouse - ”none. No response” they just went on with their duty. Non-chalant behaviour. The things that showed that they did not even care to provide /clean / maintain their own facilities: a) one room did not have a bucket and a mug. I thought, some hotels do not provide. Its ok. b) the second room had both c) the third room had a bucket, did not have a mug. d) in two rooms, the hand shower wall bracket was broken. e) one room, the head shower was leaking all over the place f) Bird Droppings on the window of 304. While waiting for my dinner, I really wanted to say in the review ”food is 5 star. Very good” but alas, horrible food as well

The location is good, the staff is good nature d and helpful. The rooms are very small compared to other hotels of the same category. Overall it is a good one but cost wise a bit expensive for the facilities they are providing

Location is very convenient. Opposite Railway Station. Buffet spread is good. Staff is polite and well trained for the hospitality industry. Miss Anjali and Mr Somu will host you very well at the restaurant. Please prefer a room on the rear side as station facing rooms are noisy. You can even hear the Railway announcement in your room at night.

Great Hotel in Surat, A hidden Gem with all aspects ⭐⭐⭐⭐⭐. Had booked online 2 months prior, a day before arrival they called and messaged confirming our arrival. We arrived at 5 pm, had a warm welcome by Mr Ajay Patel & Hassim Diwan. The rest we heartdly extend our gratitude to Mr Sanjay and Kiran who took care of and assisted us with all our requests and information as we were foreigners. Hats off to them and all the staff. Rooms and interiors sparkling clean and breakfast satisfying with variety. In the end all I can say, So Elegant, So Beautiful, Just looking like a WOW.. .

Good stay staff very courteous and helpful. Good breakfast. Except the attached bathrooms and bed linen need more improvement. Railings needed at the entrance for senior citizens

MR. Sudip, Gaurav One of the best hotels to stay in surat. Very humble and polite staff. A blend of comfort, luxury and hospitality. Each guest is special for them. The staff is always there to help to at midnight or early mornings.. The stay is worth an experience and would surely leave you with everlasting memories. Thanks for Mr Gaurav, Arjun..😊

Rooms were quite small but for 1day it’s good, neat room & bathroom we paid 2100- inr for 3pxs overall it was a good stay will come again in this budget for 3pxs

It has always been a very peaceful and highly secure stay. I prefer here as the food, rooms and staff has always been the best. I strongly do not agree to the bad reviews given.

That sounds like a wonderful stay! It’s great that the bathrooms were top-notch and the dining experience exceeded my expectations. The personalized service from the chef and restaurant manager must have made it even more special. It’s always a pleasure when a hotel goes above and beyond to cater to guests’ needs.