Pengguna Tetamu
31 Januari 2023
Unfortunately we did not enjoy our stay. The room was dirty, there was splatter of what looked like BBQ sauce on the bedroom walls, coffee mugs were chipped, the windows were filthy, the glass door to the patio could only be opened by a strong person with two hands, and numerous other things broken and in poor condition that made the room look shabby. We had paid extra to stay on a mid level room with ocean view. I approached the desk on the day of arrival with our concerns and was advised to email pictures, which I did. Nothing was resolved and my email was ignored. When we returned home I sent a second email and was lied to when they said my first email went to spam. It did not, as I checked with reception a few hours later and they said they received it. I advised them that I wouldn’t give them a negative review on Trip Advisor as would rather approach them directly. Sadly my follow up email has been ignored as well, and they have had more than a month to respond. Very disappointed with their views on customer satisfaction.
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