Mercure Suzhou Yuehu Apartment (Jinji Lake Expo Center Branch)

Service was acceptable but there was only one person who was running the show. At least from the communication. Few things could be improved: 1. Description can be misleading. The apartment is ran more like a airbnb than an apartment. There is no lobby for the service apartment. All communication is via mobile 2. Room cleanliness leaves much to be desired. We got assigned to an initial room on another floor and after sharing our concerns - we got moved to a smaller unit which was better kept - but still not too clean. There were tonnes of things in the cabinets (both units), fridge that had smells from previous use (even use oil packets) and used tissue in drawers. Some towels had spots. 3. Unit is aged and required upkeeping. One unit (the first one we were assigned to) even had a broken peephole where tissue was stuffed into it. The toilet had blinking lights, walk in wardrobe without lights and the plastic guard to the shower area was falling off. The entire unit had marks of painting being tested off the wall and looking bare and horrific. A unit someone left behind after moving out and repurposed- that was the vibe we got. The PIC running the show tried to pass it off that he gave us a bigger room than what we booked but that was also not accurate. Cause we booked a 2 bedroom unit which promises a bathtub, living area, dining and a small kitchen area… and so on so forth. So essentially- we were given what we booked - just a super run down version. And when we asked for another room - we were first ignored and after persisting, was told that we’ll get an upgrade (which we said to give us another similar room that we booked). New unit assigned was not as run down but also didn’t met what we booked online (only thing was - it had a ‘river view’ and is more pricy, nothing we cared for). Assigned new room also had a much smaller room than advertised- supposedly a queen but at best it would be a super single) disguised as a queen. 4. Room amenities also were not accurate- no iron available (we also didn’t ask it’s just no where to be found in the room), detergent not provided (where it was part of their amenities), no floor towels and wouldn’t provide any (be wary of u have old folks travelling together - first room didn’t even have enough towels. 5. Location is near JinJi Lake but it’s the opposite end of where the tourist attraction is 6. Apartment is setup to be more like a love hotel where both rooms had a mini vending machine for condoms and all - one was parked next to the WiFi scanning and all. Not entirely laid out to be family friendly unit. 7. Last but not least - no storage facilities. Was told they have an ‘office’ where our items was stored. Also not accurate. It was left in the same corner where we left our room. We had some difficulty retrieving our bags initially but it turned out okay. But - am not entirely sure whether they change their passcode as we used the same passcode to enter the room after checking out to retrieve our things. Positively the PiC was trying his best to be helpful - but that doesn’t change the flaws. Too many to compensate with whatever small merits there might have been.

It was an amazing journey staying in this hotel! Absolutely wonderful environment and service here. Fully recommended to my friends who plan to travel to Suzhou!

第一次來蘇州玩 正好走到金雞湖邊 隨機找了這家 房間總體來説很棒 佈局現代簡約 裝修大氣 環境優雅 衞生床品都不錯 服務也很滿意 下次還會再來 謝謝老闆熱情接待

環境：在商圈 樓下也有便利店 買東西很方便，電梯需要刷卡到樓層，安全也很有保障 服務：入住聯繫酒店就可以，很負責熱情 設施：都很齊全，房間空間也很大 衞生：打掃的很乾凈整潔

晚上夜景還可以 主要離誠品書店很近 旁邊還有久光百貨 圓融天幕街 月光碼頭 地理位置無敵了 總體性價比很高 無論衞生還是裝修風格 服務都算不錯的 很喜歡接待小哥哥 全程耐心熱情解答 還給免費送了車位 下次再玩一定找你家

房間還不錯 一家人隨手定了一下 總體感覺還是不錯 房間裝修豪華裝修風格獨特 層高很高不壓抑 環境優雅服務前台小哥哥很耐心熱情 冰箱洗衣機一應俱全 很適合常駐 一家人都很喜歡 後面去誠品書店很近

房間總體還不錯 喜歡這個風格 整體裝修 設施 衞生乾淨整潔 服務還不錯 房間佈局很贊 舒適度很好 這些接待小哥耐心解答 最後最愛位置很不錯 離成品月光碼頭一步之遙

哈哈 第二次來打卡了 很喜歡這個酒店 無論是環境 位置 衞生還是接待小姐姐 服務都很好 來的晚還給免費升級了套房 謝謝 值得推薦 下次過來一定住你家

位置很棒 CBD旁邊離金雞湖很近 環境很不錯 裝修現代簡約 床品很舒服 床墊軟硬適中很舒適 衞生很乾凈燈光柔和，入住很方便 密碼鎖出入方便，滿意度很高 服務很不錯 管家會到一樓大廳接待，有種貴賓的感覺，很喜歡酒店式公寓蠻多了，悦湖美居公寓綜合起來真心不錯 值得推薦