Comfort Suites Hummelstown - Hershey

This is a great hotel to stay at near Hershey Park, which is less than 10 minutes away. Rooms are clean and spacious, staff is friendly, and breakfast is great. The pool is pretty small, but I imagine most people staying at the hotel aren't coming for the pool. As of late August 2024 there was significant construction and lane/road changes/closures right outside the hotel, as you get off the main road. Your GPS will try to send you the wrong way, as their systems have not yet been updated.

Didn't receive wake up call, curtains don't close all the way so the construction lights shine right into the window if you are on the front side of the building, overpriced, AC can only set to high or low and it is extremely noisy with no option to open the window

Very crappy. Staff was impolite, pantry area only had Mac and cheese and starburst. Rooms have various different stains on all types of furniture, blankets and pillows the only reason I am giving it 2 starts it because it has a very nice lobby area with free breakfast

Comfort Suites was six minutes from the attraction we were set to visit the next morning, and after a long drive, it was decided that we would book a night here to rest. We had a clean room, attentive wait staff, and a plentiful breakfast the next morning. We did not try the pool but all of the things we needed (water, food, and shelter) were available.

Hotel was very clean, our room was clean and well lit. Everything in the room worked great. the only shortfall was there is no jacuzzi and the pool is the smallest I've every seen. the hotel was very quiet. the bed was soft. we would recommend this comfort Inn

I will never stay here again. It has been a frustrating hassle from the first time we stepped in the door. First, after a long day of driving, there was no one at the desk or anywhere to be found. The phone was ringing off the hook and no one was coming to answer it either. Not until I yelled, "Hello??" Did someone come out to check us in. Then we got to our room and turned the TV on to watch some of the basketball, it didn't work. I had to call the front desk. They said they didn't have anyone to fix it tonight, they could get someone tomorrow, or we could move rooms. Ugh! finally we reset the Cable box about 3 times and got it to work. My 90 year old dad was with us and was in the room across the hall. His TV didn't work either. It would not change channels or do anything with the remote. We took the remote down to the front desk and she switched it out for the lobby remote. Got back up to our room, it still didn't work. I went to call the front desk and his phone didn't work either! UGH!! Ridiculous!!! I went back to my room and called down, and she said she could move him to another room. When she brought the keys up for the other room, I had her come in and check the TV with me before she left. No luck. Then we found that the sensor was disconnected or had fallen behind. So Dad went and checked his TV and that was true there also. Why wouldn't part of getting a room ready for guests be to make sure things are in working order? I felt so bad for my dad to have this after a long day of travel and just wanting to get to the hotel and relax! Another couple little details were that the cups had holes in the plastic covering. What? Are they reusing them? The ceiling had cracks in a lot of places along the walls. I want a refund. I want to move to another hotel, but I can't make my dad move again. UGH

Very nice and quiet hotel.front desk lady jass was very polite and friendly.rooms are very comfortable will stay again when i visit my granddaughters.they have a nice warm pool for children to enjoy and a nice breakfast with different variations

Blood on sheets . Torn blanket lots of holes. Dated bathroom. Olny 8 cars on parking lot so breakfast was full and old looking at 730 am. Bed not made right sheets we had to fix them this was not right. Will add pictures to see the look with holes and blood

ROACHES!! Thanksgiving Eve 2023. My husband and I drove from Ohio to visit family near Hershey and we arrived tired in the evening, showered and went right to sleep. I woke about midnight and turned the bathroom light on and saw what I thought looked like bugs of different sizes on the white towel on the floor in front of the shower! I looked closer and they were bugs and they moved! Little ones moved slow but the bigger two moved fast! They were roaches, about 5 on the towel and then another one ran across the floor from under the sink to behind the door! Then I saw another big one crawling up the woodwork and there was no way I was going to use that bathroom! I did grab my cell and took a quick video of those bugs, then put my clothes on and went downstairs to use the bathroom and tell the manager. The manager was not there. I told the girl at the desk my story and showed her the video but , she spoke little English and said the manager (named Sam and she insisted he could not be reached) but he would be in at 7 am. I told her I had no intentions of staying in that room but at that moment, with my husband sleeping upstairs I really didn’t know what to do. I sat in the lobby a moment and tried to call CHOICE Corporate Office - the message machine said go to the front desk with any issue and the manager would take care of it. Ha! I decided to make a cup of tea and sit in the lobby and think of options. At almost one o’clock in the morning what could I do? I went to the coffee station and yes, I saw one crawling on the floor by my foot!. I went back to the office girl and asked her to call Sam or to call another hotel for me and book us a room. She said she wasn’t authorized but offered to put us in another room. Reluctantly I said show me the room first and I followed her to room 211 on a different floor (our room was 323). She knew my cell phone was on video mode as she opened the door to the room. One inside, she turned on the bathroom light and there were ROACHES on the floor and walking on the woodwork. She said nothing. I went upstairs and woke my poor sleepy husband up and told him the story and showed him the evidence which were still crawling around. What an intensely stressful night this was for me, for us. It was so very frustrating calling hotels one by one but finally the Best Western in Hershey to agree to let us check in about 2am. We packed up quickly and very carefully hoping no critters were hiding out on our suitcase or in the toiletries. On our way out, the office girl said she would not charge us! My intention is to contact CHOICE Corporate Office and request compensation in the amount of our room at Best Western (which by the way was very clean and cozy) To be continued…..”