Ulasan Meriton Suites Pitt Street, Sydney

Although my room was very nice and what I expected, unfortunately my overall experience was not very pleasant at this hotel. The staff at the front desk was not only rude, they actually suggested that I find another hotel during check-in because I pointed out a fee discrepancy (credit card surcharges) that was not disclosed during my booking reservation on Trip.com app. Meriton properties doesn’t disclose before, during, or after the reservation (Trip.com) that a credit card usage fee will be added, and that’s dishonest in my opinion. What’s disappointing is the attitude I get for pointing out Meriton’s mistake. First they pointed to the sign on the front desk, however I didn’t make this reservation while standing in their front lobby. Second, they said I should have booked on their website next time where it’s disclosed—perhaps then Trip.com should remove them from their approved hotel list. Finally, to learn of the policy while I check-in by pointing to a sign at the front desk, and then being told that if I don’t like the policy that “I can checkout and take my business elsewhere”, was the last straw and is the definition of horrible customer service and poor resolution management. They could have handled this issue differently and just said, “we will look into it and try to do a better job of informing our customers of our policy online. We apologize for this miscommunication.” They did email me afterwards with an apology but they still didn’t acknowledge their dishonesty in not disclosing their credit card usage fee on Trip.com app.

the service and location very good,u fortunately the lift very bad,we must wait to long……

They had 3 lifts and one was down, shard by the guests and car park users so you can imagine the wait time was like forever as many others mentioned. The longest I had waited for was 2 mins. The rooms were pretty worn and apparently needed big renovation. My son has sensitive skin and it was soon reflected the cleanliness of the carpets and curtains were quite bad. He had rashes 15 mins after entering the room. I didn’t expect such problem given it’s an expensive apartment. Otherwise the location is great, easily accessible to the attractions.

location is really convenient. I love the balcony, the view is brilliant!

I stayed at Meriton for 9 nights with my son in Oct 2022. The location is excellent, with the Townhall train station & light rail located within 2mins walk from the building. There is also a Woolworths next block. The major shopping district is within less than a minute walk / located at the next light rail station, QVB station. One of my biggest pet peeve, are the lifts, there are 3 of them and they run from carpark levels all the way till the top floor which is probably in the 50s, we had to wait really long to take the lifts. Meriton apparently leases out their carpark lots too, hence the wait for the lifts is even longer during weekends when there’s a mix of the existing room guests, new guests checking in with their luggages as well as the people picking up their cars from the carpark. It’s just a hot mess. Meriton should really consider segregating the lifts to serve different floors. And have the people who are picking up their cars, to use other lifts instead of main lobby lifts. I like how the room is equipped with a Washer & dryer, was able to have clean set of clothings everyday. I couldn’t start the dryer, called for help and had to wait more than 30mins, the handyman only came after my second call. Although I stayed at the property for 9 nights, the room-keeping was very basic , just a change of new set of towels, bed was made, disposal of rubbish and replenishment of condiments (like coffee, creamery and sugar) and bathing supplies. No vacuuming of floor or washing of the bathroom, hence the room is dusty and the bathroom especially the rubber tubings surrounding the glass door has mould too. Also, the frequency of house-keeping was inconsistent, initially was once every 3 days for first 6 days and then it became everyday. In conclusion, it’s still an excellent place to stay because of strategic location but do manage your expectations when it’s comes to the upkeep of the rooms, the hotel lifts and level of services. By the way, when I was there, the hotel lobby was undergoing renovation, so hopefully the lift situations improve.

worst lift ever met

Good location with facilities

MERITON不能提前拿房卡必須下午3點的哦，可以寄存行李，（不住滿一星期）不打掃衞生…每天垃圾我們自己處理、之所以選了這家，之前在黃金海岸住的蠻好。洗髮沐浴露跟前台要、牙刷牙膏自己帶哦，本來想用筆（發現沒筆芯）第一碰到，主要是看中地段不錯.出入方便.附近吃的、購物中心很多、T8車站就在附近…直達機場，一星期了酒店按金還沒退….夠慢的…

주요 관광지와 연결이 잘 되어 있고 편리합니다. 요리를 할수 있어 가족여행으로 최적의 장소입니다. 너무 잘 지내다가 갑니다.

如何做到把一個從來不寫點評的人第一次寫差評 去一次pitts street美麗通就知道了 電梯從早上6點開始打沖擊鑽，永遠等不到的電梯和4天打掃一次房間 冷漠的態度和臟亂舊破差的房間看着和這麼昂貴的售價格格不入

衞生：浴室不乾淨，床單有毛髮 設施：客廳大卧室超小房型不好。廚房用品齊全，膠囊咖啡機有問題，洗衣機烘乾機噪音太大 服務：第四天才打掃了一次，聽到別的客人跟前台抱怨，前台回答我們是公寓不是酒店就是不打掃的 環境：交通雖然便利位於市中心的中心，門窗隔音不好，旁邊大樓施工不分白天黑夜

除了地理位置不錯外，其他都很一般。 整幢樓有一定年數，佈局都很緊湊 電梯衹有三部其中一部還在維修，高峯期至少等5分鐘以上. 房間佈局很差，同樣肯特街就好很多，其中一間卧室門打開就是床距離30-50公分左右衹有。 房間衞生一般，床單很臟，衞生間熱水不穩定設備老舊。

房間很寬敞，我們四個人，住的兩居室很舒服，備了餐具齊全，雖然沒用，出行方便，周邊買東西吃飯都有，總體感覺不錯

地點非常好，出門就是地鐵，townhall and QVB,還有隔壁的Woolworths, 就是得房率高的時候2步電梯不夠用，要等很久。總體還可以，2個大人帶一個孩子房間有點擁擠。