Ulasan Sofitel Sydney Wentworth

Jawapan daripada Pihak Penginapan: Bonjour,Thank you for sharing your feedback. We are sorry to hear that your experience did not fully meet your expectations. Your comments will be taken into consideration as we continue to improve our services and facilities. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Merci!Joao CavalcantiAssistant Guest Relations & Club Millésime Luxury Manager

Jawapan daripada Pihak Penginapan: Bonjour,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our prime location and had such a comfortable stay. It’s great to know that our recently renovated rooms, breakfast options, and overall service met your expectations.We truly appreciate your kind words about our staff and facilities. While we understand that the lack of a swimming pool was a bit of a drawback, due to our heritage-listed status, adding a pool is unfortunately not possible. We are glad to hear that this didn’t impact your experience too much.Thank you for your recommendation – we would love to welcome you back anytime!Merci!Alley PreranaGuest Relations & Club Millésime Luxury Manager

Jawapan daripada Pihak Penginapan: Bonjour,Thank you for sharing your feedback. We are glad to hear that the front desk team was able to assist you in finding a suitable room for your stay. However, we are truly sorry to hear about the noise disturbance you experienced from the outside construction. We completely understand how this impacted your sleep, and we sincerely apologise for the inconvenience it caused.We will certainly look into ways to improve our guest experience, especially for those facing external noise. Thank you for your understanding, and we hope to welcome you back for a more restful stay in the future.Merci!Alley PreranaGuest Relations & Club Millésime Luxury Manager

Jawapan daripada Pihak Penginapan: Bonjour,Thank you for your thoughtful review! We are thrilled to hear that you enjoyed the spacious suite, our welcome amenities, and the convenience of our location. It’s wonderful to know that our service met your expectations, and we truly appreciate your kind recommendation.We look forward to welcoming you back!Merci!Joao CavalcantiAssistant Guest Relations & Club Millésime Luxury Manager

Jawapan daripada Pihak Penginapan: 您好，非常感謝您選擇我們的酒店，並抽出時間分享您的寶貴意見。對於您在辦理入住期間的等待和寄存行李過程中遇到的問題，我們深表歉意。我們非常重視您的反饋，並已將此情況彙報給相關部門，以確保類似情況不會再次發生。此外，我們現在大堂配備了自助check-in系統，可以節省您的寶貴時間，讓入住更加便捷。歡迎您下次入住時體驗這一服務，感受更高效的辦理流程。再次感謝您的理解與支持，期待您的再次光臨！

Jawapan daripada Pihak Penginapan: Bonjour,Thank you for sharing your feedback! We are pleased to hear that you appreciated our service and the festive chocolates during your stay. It’s also great to know that our location was convenient for you. We will continue to focus on maintaining cleanliness and comfort for our guests.We look forward to welcoming you again!Merci!Joao CavalcantiAssistant Guest Relations & Club Millésime Luxury Manager

Jawapan daripada Pihak Penginapan: 您好，非常感謝您的反饋！我們很高興得知您對酒店的服務和房間感到滿意。您的認可是我們不斷努力的動力。期待您的下次光臨！

Jawapan daripada Pihak Penginapan: Bonjour Jiejie,Thank you for your review! We are happy to hear that our location and service met your expectations. We apologize for the oversight regarding the room amenities and appreciate you bringing it to our attention. We will ensure this is addressed with the team.We look forward to welcoming you again soon!Merci!Joao CavalcantiAssistant Guest Relations & Club Millésime Luxury Manager

Jawapan daripada Pihak Penginapan: Bonjour,Thank you for your wonderful review! We are thrilled to hear that you enjoyed the spacious suite and our great location near Martin Place Metro. It’s fantastic that you appreciated the thoughtful touches like the chocolates and wine – we love making our guests feel special.We are so happy that you had a satisfying stay and look forward to welcoming you back for another great experience!Merci!Alley PreranaGuest Relations & Club Millésime Luxury Manager

Jawapan daripada Pihak Penginapan: Bonjour,Thank you so much for your kind review! We are really happy to hear that we exceeded your expectations and that you enjoyed both the service and the comfort of your room. It’s great to know that our central location worked well for you and that you had a chance to explore the area.We truly appreciate your feedback about our staff, and we are so glad you felt well taken care of. We would love to welcome you back on your next visit to the city!Merci!Alley PreranaGuest Relations & Club Millésime Luxury Manager