Hotel berhampiran Sea Life Sydney Aquarium, Sydney

When you won't get a 5-star experience at a 5-star hotel. While the staff was pleasant and helpful, the overall quality of the building and amenities fell short of expectations. The construction seemed to prioritize cost-cutting, resulting in a subpar experience. The room lacked basic items typically provided in a 5-star hotel, such as toothbrushes, toothpaste, bottled water, tissues, and a well-stocked minibar. Additionally, the room was relatively small, and the materials used, including the bathroom basin and carpet, were of low quality. The entertainment system was limited and required payment for most services, without offering basic apps like YouTube or Spotify. Overall, despite the friendly staff, the hotel's infrastructure and amenities did not meet the standards of a 5-star establishment.

The location is unbeatable. It’s in the middle of CBD and only 10 min walk to circular Quay. We did not stay in the heritage room, instead, we chose the tower room. TBH, we expected nicer interior design. The furniture gave us an IKEA feel. Fullerton in both Singapore and HK is very nicely done. When we turned on the hot water for either shower or bath, it makes a screeching noise sometimes, which was not pleasant to hear. Anyway, the room is clean and the cleaning ladies were very nice and friendly. The breakfast was good too. Overall, the staff were really good!

Twin was very spacious. Travelling for work and was economical to share, including breakfast. Excellent sized room, decent in-room dining options and quality. Beyond expectations for a la carte breakfast, really smooth coffee. Gym was very well equipped, with light refreshments and storage available. Staff helpful, jovial, patient and friendly. Lovely, heritage building close to light rail and either end of Sydney CBD.

4 night stay for Vivid. Chose this as an Accor member and that it was close to the Harbour. Upgraded to a Prestige Suite, Club benefits and was not disappointed. Yes the building is not new, it’s not like the shiny new hotels in town, but it’s solid and my sleeps were uninterrupted and rarely heard noise from the hall. My Suite 930 was spacious, clean, well appointed, Sofitel Bed topper and electric sockets to plug in my adapters to charge. Like other reviews no USB ports but I’m sure most sensible travellers have an adapter. The Club Sofitel access was the perfect addition. Early check-in and waited with a hot tea while my suite was made up. It was 9:30am but the room was rushed and 30 minutes later I was unpacking. Evening canapés and drinks from 5:30pm. Table drink service by Alley and her dedicated, personable, attentive team. They remember your preferences pretty quickly and it became an oasis from Vivid hoping and sightseeing. My suite completely blocked out the light and slept through 2 alarms, it’s the Sofitel Bed topper. Breakfast at Club Sofitel, peaceful, plenty of options to choose from, salmon and capers to a great gluten free station, eggs cooked to order and a great way to start the day. Try the Dilmah Blood Orange and Eucalyptus tea. Thanks Lara. Afternoon Tea served from 2:30 and daily sandwiches , scones, cakes and complimentary drinks, tea, coffee and soft. On entering the Club Lounge, always a friendly greeting, your preferred drink served and a relaxing space anytime of the day. The Club team really made my stay, they work really hard to make your stay great. Housekeeping always made up my room before my afternoon return. Always a Bonjour as you walked past them in the hall. My stay was great. All the staff were friendly and helpful. The Lobby is grand and the history of this hotel makes her great. Not the newest but I prefer tradition and good honest service. Definitely not the style of hotel for everyone but my expectations were met and exceeded beyond imagination. Club Sofitel is a must. ⭐️⭐️⭐️⭐️⭐️

I booked this for our anniversary staycation. We usually do this every year so I didn’t expect much but what differs this from the other hotel that we’ve been to is their sweet gesture of leaving some sweet treats with greetings. Hotel location is about 10mins walk to townhall. Which is very convenient. About 5mins walk to St. Mary’s church

The pool was underwhelming in size of the hotel. It was difficult to relax with the number of children enjoying themselves and having a good time. The location adjacent to central station allows for seamless trips into the city. Overall, I would recommend the Mercure as a “pit stop” while enjoying the city of Sydney. Below is a screenshot and the locations we visited in one day.

Hotel ini berjarak 5 minit dari double bay, dan paling mudah untuk menaiki kapal setiap jam dari dermaga bulat. Biliknya kemas dan perkhidmatan kakitangannya sangat baik. Kolam renang di tingkat atas hotel sangat bagus dan sesuai untuk kanak-kanak bermain di air. Ibu bapa boleh bersantai dengan minuman di kafe di sebelahnya. Sarapan barat di hotel layan diri sangat enak. Tidak banyak jenis makanan panas, tetapi rasanya sangat sedap. Terdapat banyak pilihan roti, susu, dan buah-buahan. Nilai cp keseluruhan sangat tinggi dan saya sangat berpuas hati.

Very helpful receptionists! Room was clean and tidy, also incredibly large! Location was easy access to train station with trains going east and into the city. Definitely recommend!

Fantastic stay. Great area for going for a wander- just down the road from the big mall and the ice skating rink. Super easy access to the outskirts of Sydney and Macquarie University. Good breakfast and lovely spacious room.

Clean, modern and a great stay. 15 minute walk to the Train which takes you directly into Sydney CBD in 50 minutes. Highly recommend.