Hotel berhampiran Whitman School of Management, Syracuse

From arrival to departure, my experience was exceptional. Imagine staying in a hotel where the building itself has so much rich history. Built in 1921, it served as home to a Jewish synagogue for 47 years. From 1968 until 2011, it remained vacant for the most part with the exception of an urban renewal project and a theatre group in the 1970's. Hilton purchased the property in 2011 and renovated it with 58 hotel rooms while capturing most of the exterior history of the building. There are three floors. When I selected my room, I chose one on the second floor as those rooms appeared from the outside to have larger windows. Prior to arrival, I received an alert that another room was selected for me. This was fine as the room I was placed in was just as nice. The room was long, had a king sized bed, a sofa, and a desk. A curtain was used to drape the closet. The window to the outside was from floor to ceiling and arched. The bathroom was modern and contemporary with a walk-in shower. A small fridge was available for my use. I had difficulty turning on the air conditioning unit. I went downstairs to ask for instructions and a gentleman asked if he could come to the room to fix the problem. He stayed until the A/C kicked in and I had no problem since. The only opportunity for improvement would be for the hotel to fix the creaking floors. I could easily hear the guests in the room above me as well as hear the creaking as I walked across my room and in the hallways. Last but not least, the customer service was outstanding... from the front desk to check-out. Special shout-out to Arleigh for an amazing job.

Secara keseluruhan, ia tidak buruk

The hotel is about 10 mins walk to downtown and 15-20 mins walk to Syracuse University Campus. The purpose of my trip was to help my daughter settle in to her dorm at Syracuse University. Hotel room was clean and spacious, I particularly like the floor of the bathroom. Should provide bottled water though.

Ini adalah hotel kecil tetapi sangat cantik.

King suite was perfect for transitioning from camping with friends back to an intense professional obligation out of town. I needed to print a last minute document and the lobby desktop and up to date printer worked perfectly. My suite was fully equipped with a refrigerator, microwave and dishwasher. The hotel met my request for a bathtub to soak my bones coming off of a rigorous camping and hiking trip. I will return for my next work obligation in Syracuse!

I would be OK staying here again. The gym is terrible as is the breakfast. If you don’t need weights and don’t eat breakfast, that may not be an issue for you. The location can be good and bad. It is right near restaurants and other “stuff”. What comes with that is more oustide noise especially on the weekends. Another weird thing hotels are doing is putting shampoo/soap/conditioner in larger containers in the shower vs single serving options. I’m ok with it, but why can’t you actually put what is in the bottle in writing that we can see vs showing the brand. Lighter green on green? Are you trying to hide it from us? The employees have all been great and the rooms are just fine. As I said, I’d stay here again if need be. So for me, this is a three star review because it lacks two things I really like to have when I travel, a more robust weight room and breakfast option.

I arrived at Marriott Syracuse Downtown Armory 300 W Fayette Street; According to my Hotel reservation confirmation email. My daughter & I unloaded our car, My daughter pulled our luggage into the hotel. I recently had foot surgery and require a cane & very obvious medical boot on 1 foot. We approached the check-in desk, gave my information and the staff member says, ” Sorry, but your reserved at the hotel across town, about 5 blocks away.” I asked her to confirm, even showed her my email with the address we were currently standing at, and she still insisted I should be across town. So we walked out, repacked the car, drove across town, parking in the parking garage that was a block away, unloaded the car and pulled all the luggage 1 block (in the rain) to the Marriott Syracuse Downtown. The check-in desk there said ”I'm sorry, but your reservation is for the Marriott at 300 W Fayette Street.” I told her I was just there; and they told me to come here, I asked her to call them and confirm, and she did.” We had to then pull all the luggage 1 block back to the parking garage in the rain; reload the car and head BACK to the original Marriott we arrived at. I went back to the same woman; she didn't look at me, however checked us in with no problem. I asked for a manager to see if we can get help with transportation to my daughters Team Banquet because this whole mix up caused us to be late. She said, sorry, we cant order you a taxi or an uber, and we do not have a shuttle. I said, ”I am just a few weeks out of foot surgery, Your staff told me the wrong information and had me walking far more than I should be. My foot is in pain, and now my daughter is late to her banquet, when we had originally arrived 1.5 hours early. Is there anything you can do to please help us out.” She looked at me like I was crazy & said, ”Sorry, no. It seems you booked through a 3rd party, so we cant offer you any credit either.” This is not true, I booked through Marriott. Later that night my foot was swelled up like a balloon, I have to bury it in ice. The Manager said she would comp my parking and didn't, I was charged the $14 anyway. Awful service, cannot own their mistakes. I don't think I was asking much by just asking for HELP getting a ride to the banquet a few blocks away. Its a shame because the Hotel was nice, Room was nice & clean.. But the could literally careless about putting their guests through the ringer.

Loved the location

Passing through Syracuse on our way home, we needed a room for the night, and settled for the Embassy Suites in Destiny, Syracuse. Well, it didn’t disappoint. Lobby was clean, and smelled nice and welcoming! Room was clean but the bonus was the Manager’s evening reception! What a nice touch! The other BIG PLUS was the amazing breakfast the next morning! Just WOW! Excellent selection and you get your omelette made to your liking! All in all, a must go back again kind of place! Thank you Embassy Suites staff team!