Hotel berhampiran Papugarnia Carmen Szczecin, Szczecin

It was very nice. The tv had our names and the service was excellent. Everything was clean and tidy. The beds and pillows were nice and soft. It is extremely central and close to everything. Only comment is problems with the doors and keys - we were far from the only ones with a problem with the door.

Cleaning staff stole a pair of shoes from our room! This is something that sounds incredible, but it really happened. As soon as we realized the missing pair of shoes, we called the reception to ask them about it. They replied: oh yes ”this is normal, the cleaning lady must have taken it your shoes, we waited for the staff to get some answer instead they were laughing at us, totally unhelpful and disrespectful. After waiting with not answers we left the hotel, they stole a pair of shoes! Be aware of this situation, if they steal shoes be sure they can take other valuables things from your room, Dangerous place to stay. Beside been robed, this is my opinion of this hotel: - Uneducated, arrogant, sadistic staff at the reception, they are unhelpful, lazy, slow. They will let you wait for minutes, avoiding eye contact. Once you managed to get their attention, they will treat you like a subhuman, they clearly enjoy to make people wait. You can see in their faces when they smirk while the guess is having a bad time. Also, be careful with your bill, the girl called: Olivia tried to charge us more, pretending that she did not know how to count. Scary staff, like from Figueroa Street in Los Angeles (google it), the girls look like cheap S-T-R-I-P-E-RS and the boys like P-I-M-P-S. Olivia and Kate should never ever work in hospitality. They are rude, unhelpful, arrogant, they make you have a very bad impression of Polish people. The hotel is located in a street full of sketchy people, drunkards, etc. Small room, no fridge, no tea/coffee. As a Marriott Bonvoy member and a long time traveler, I can say this was the worst hotel experience ever. A total shame for this brand. Management team are clearly unprofessional. Avoid at all cost, you might end getting stolen by staff.

I visited this hotel together with my daughter. I had booked the hotel online on their website a few days in advance. The web site for booking gave me the impression that I pre-paid for the room (which I did not), that led to some confusion at check-in, however neither the girl in the reception or I made a big issue out of this, and the confusion was settled. The room was clean and as expected. It's what you expect for the price we paid. The beds were comfortable. The staff was helpful when it cam to booking a taxi and recommending a restaurant. There is a ten minute walk to the train station.

I had a great and beautiful occasion to stay in Novotel Szczecin. I was assisted by the great professionalism and friendliness of the staff of this Hotel. I can mention the receptionists of the Szczecin hotel Lukas, Marta, Ewelina and the restaurant attendants Agatha and Oksana, people always with a smile and never with a no to say to you. I was highly satisfied and would happily return