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Novotel Szeged

Novotel Szeged

4.4/544 Ulasan
We stayed for 1 night, very clean hotel room, good location, but the hotel room was 3 times more expensive than normal as there was a sports event in the city. For this price we would have expected there to be working air conditioning in the room, especially since the temperature during the day was around 27 degrees and our room was on the 8th floor with a south facing balcony on a sunny day. When we phoned up reception to say the air conditioning is not working and it was 25 degrees in our room at night we were told that someone would be out in the morning to look at it. We then had to remind the person that we are only staying for 1 night so it's not much help to us if someone comes out in the morning. They just repeated that someone will be out in the morning and we weren't offered any other solutions like moving rooms or bringing a fan up to our room. We were staying with our 9 month old baby who was not used to the heat and was up all night. When we complained about this again at check out we were told that the heating is centralised and that they were turning the air conditioning on the day we were checking out. For the price we paid I think it was unacceptable that they didn't have air conditioning or didn't organise the air conditioning to be switched on when the it was that warm outside, or offer any alternative solutions to make our stay more comfortable especially when travelling with a baby.

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