Pengguna Tetamu
15 Jun 2023
Very unpleasant experience. My one year old toddler spilled some mango on their duvet and they unreasonably charge us a 1000 TWD cleaning fee. It is an accidental food stain. If they do not have room for such accidents, they should not market themselves as a kids friendly hotel.
Also, I wanted to cancel my remaining night because of this. However, they took more than an hour to respond to the booking platform despite I was in the hotel waiting to check out. I already went out and they were alright with a “full refund” yet they would be charging me a 300 TWD / hour late fee . Out of convenience, I did not move out of this hotel.
On a fair side, their rooms are clean although small for their price. Also, my toddler love their play area. However, they lack the understanding and empathy to a single mum tourist travelling with a young toddler. The front desk staff could be kinder and nicer. It is a nice boutique hotel in general but won’t be staying here in the future.
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