Hotel berhampiran Serenity Garden, Taipei

It was a great experience. Front desk can speak English well and the service is good. The food is fresh and perfectly delicious. A little bit disappointed for a sauna staff. She guide us about the rules politely, but I don’t think she guide the local properly. Cause there’s some locals don’t even take a shower first before get into the hot pool. Even worse using smartphone in dress up room. So disgusting and so not comfortable. When I told the staff, she came in and just laughed with that locals. Maybe that locals are member club, idk. Cause they looked so close. One of the reasons I choose this hotel cause they have sauna. But I really really disappointed about that service. It was just one person staff responsibility but it makes a very bad experience for us. Hope they will provide this facility with some easily understandable sign/rules in the room. And treat non ********* and ********* customers with the same service.

To date, during my 4th visit to Taipei, this is by far the best hotel overall in terms of price, proximity, location and amenities. As for breakfast, I have no comments as I chose the stay without it. The hotel is just opposite the Taipei Main Station and it is super convenient if you are travelling a lot by Metro or HSR. The hotel basement is linked directly to the Taipei Main Station and you need not fret even on rainy days. On the basement level, you can access to a wide spread of Japanese restaurants and other eateries. Starbucks and Tim Ho Wan are within reach too. Behind the hotel, there are in fact a lot of small eateries and stalls. You might want to give it a try if you like to eat like a local! There are far too many food choices near this hotel. You will never go hungry. Hotel room cleanliness and amenities are good, nothing to fault. On the other side, noticed there is only 1 laundry washing machine and 1 dryer within the hotel which is very limited. Hope in time to come, there will be more as it is very convenient for long stay travellers' to have their laundry done here. Price is very reasonable too, 50 twd for washing and another 50 twd for drying. What a good deal! Just to highlight for amenities, you will have to get from the hotel counter as they do not provide inside the room, eg comb, shower cap, toothbrush and toothpaste etc. Overall, this is the hotel I fancy the most and I will definitely come back to stay in this hotel again in time to come!

I have booked a total of 3 nights in this hotel. We have encountered some confusion during the check in as the hotel renamed recently from Hedo to Le Room, and the room size or features of the room we booked initially. Nevertheless, we appreciated the hotel staff gave us a free upgrade during our stay. Perhaps there is renovation works going on in the building or around the building, they provided us a set of ear plug and I believed the complimentary breakfast was provided for the compensation. Nice breakfast spread. Strong connection for their Wifi. However, their pillow is too soft for me. Air con is not consistent, sometime in the middle of the night, the temperature may be a bit too warm for me. The water pressure is strong but sometimes the water suddenly become cold for 1-2sec. Overall, I would still recommend this hotel as the location was strategic. Walking distance to Ximending and exit z10 to the underground mall. The staff is also quite patience and able to compromise our request

A clean and well-equipped hotel in ximending. Close to the metro and bus lines as well as the train station. Lots of shopping and places for food at walking distance. The room was spacious and clean. Some street noises can be heard, even on the 8 floor but this didn't bother us. Very well maintained place. There is no breakfast available.

Hotel besar, banyak bilik, bersih  Bilik tidak mempunyai tingkap, menyebabkan cahaya tidak keluar pada waktu pagi.  Sekitar penginapan bersama rakan-rakan Tiada bunyi, senyap. Daftar masuk adalah pada pukul 3 petang. (Daftar masuk sendiri di kaunter penerimaan tetamu) Kalau nak masuk bilik dulu, kena bayar NT$200.  Secara keseluruhan, berehat dengan selesa.

The room was too small. I couldnt fit anywhere my luggage but the bed was very comfortable and we loved the toilet and restroom. Good lighting and its very near Ximen train station which was very convenient. Service was not at all the best, but it’s safe. There’s a security guard stationed by the entrance. ☺️

This is my go to place in Taipei! I can hardly find any fault with the hotel other than wishing the location is just next to or above the train station. Even with that the location at Zhongxiao Fuxing is so central, you can go to anywhere with the train or by bus. It’s about 5 mins walk to the hotel from the train station. The lobby is at Level 5 which was lovely and turns into a mini bar lounge at night. There is a snack bar with drinks at the lobby that is open to guests. You can also leave a review for some of the hotel goodies. The room was huge with a toilet and shower. There are two sinks. Like how the toilet and shower are separated. For the shower there is a tub area which is so comfortable after a day of visiting and walking. I like the music player which is so vintage too. TV is huge with a lot of channels. The bed is huge and comfortable. This is really the place to go in Taipei. You can see the view of 101 when walking to the hotel from the metro. There is also many family marts around. The hotel is actually next to a police station.

Located within minutes from Ximending and the Taipei metro, so it was the perfect location for me. I had the deluxe room which was spacious, with lots of room space to move around and there was a mini fridge, open wardrobe where I could hang my clothes and a counter top on the side with 2 chairs. The shower and toilet was also spacious with a kinda bathtub. Shower gel and shampoo in dispenser were also available. Toothrbrush, shaver, comb and shower cap were all available during check in if required and bathroom slippers were also available in the room. Little things that made everything complete. At the concierge, there were snacks that were free of charge for guests and a water dispenser that serves sparkling water which was so cool! The room will be cleaned upon request and when I asked why, they said cos some guests want their privacy and do not wanna be disturbed so they will only clean the room upon request. Luckily I am quite a tidy person and didn’t eat in my room so my room was generally clean and didn’t really need any cleaning during my stay. Towels were sufficient and I only needed more tissue and mineral water during my stay and was given to me upon my request. If anything is needed, the concierge is also available 24 hours which ensured peace of mind for every guest. But most of all, it was the staff that made my stay fun and memorable. They were extremely friendly and approachable. I love the family/friends feel whenever I was in their space. They were also extremely helpful when I asked about where I could get great local food and they would even Google and show me exactly what they were recommending and made sure I will get to the desired destination. Overall, this is a great hotel that I would highly recommend for anyone when travelling to Taipei Taiwan.

All expects of the hotel are done pretty well except for the service. It is located in the heart of Taipei City which makes going anywhere convenient, range between 15 mins - 30mins by cab. The breakfast are well cooked, just don't expect much variations. The service is really bad among the male employees. They shows an inpatient face & tone when I ask them for wifi password after check-in. And when there's problem in the my room, they expect me to fix it myself instead of sending a technician up. When I ask one of the old man, he quickly say 'No No', and leave. This is very bad. I will not be glad to return.

The facilities was awesome, especially the public hotspring bath. But you need to remember to bring your swimsuit and swim cap when using the public hotspring bath in the hotel. The breakfast was excellent too! Highly recommended to stay in this hotel