Traveller Inn Tiehua Cultural and Creative Hotel II

I had a pleasant stay at Traveller Inn Tiehua Cultural and Creative Hotel 4 years ago, so thought I'd try Traveller Inn Tiehua Cultural and Creative Hotel II this time, as they are located near to each other, very close to the bus station and Tiehua Village. This is a great location to explore the city. However, other than the superb location and the bigger room, there isn't much else to love about this hotel. There was literally no service at this branch. Staff were not welcoming and unlike other hotels in Taiwan, they do not greet guests when you are at the lobby. I also never saw any of them smile at guests. In fact, on my first day of check-in, I was blatantly told to check in at Traveller Inn Tiehua Cultural and Creative Hotel instead, because "the hotel is closed for the day". When I asked how come I was not informed earlier, the staff answered "because you don't have a Taiwan mobile number". This is absurd to me, isn't there the Trip.com messaging service where you can contact guests? Very disappointed with the way they handle such cases, no apology at all, and just gives a very transactional feeling. The only time I encountered a staff who greeted me was at the breakfast restaurant. Room amenities and facilities look like they need proper maintenance, and the windows were so dirty. The bed was also not very comfortable to sleep on. Lastly, I know Taiwan hotel breakfasts are usually not so nice compared to eating out in the breakfast shops, but the quality of the breakfast was really bad. Seasonal fresh fruit selection was only watermelon on 1 morning, and guava + watermelon on another. In conclusion, very disappointed with my stay here this time. Will definitely think twice about returning to Traveller Inn Tiehua Cultural and Creative Hotel II the next time I visit Taitung again.

Very nice staffs, great location with shopping centers and restaurants around, closed to night market. Free parking lot. highly recommended if you are planning to stay in Taitung for your vacation with your friends/family

Nice, clean and comfortable place to stay. The staff are friendly too. Good location

👍🏻👍🏻 Good location very convenient, helpful staff Impressive with the welcome drink But limited room space Recommended

Very good location . Just in front of the main bus station . Suitable for those who need public transport . Breakfast is so so n room is not very clean n slightly small .

Very good & clean hotel

住宿的位置就在鐵花村旁邊。 走路就可以到市區的旅遊點。 旁邊就是秀泰，購物也方便。 離夜市也很近，走路就會到。

這是第二次入住，地點就在鐵花旁，停車、購物、飲食都方便，櫃台人員、早餐均優，還附設免費飲料區，適合全家入住，若是有飲水機更優～

距離附近景點十分方便，尤其是在鐵花村很好逛，無論是白天或是夜晚都很好逛，各有特色讓你去發掘並與朋友分享！