Ulasan Kempinski Hotel Taiyuan

In the past when I go to Taiyuan I always stayed at Pullmans next to FuLi Xinhualing area. I decided to give this hotel a try due to its location and convenience. Location is very convenient, calling a cab is easy, Starbucks next door, shopping centers all round with food courts, Walmart is 10 minutes walk away. Hotel got a pool and gym, I used it and it is not bad at all. They kept the pool and the gym pretty clean. The rooms are also kept clean. Be mindful that the rooms are not design for privacy. If you are staying with another person in the room the bathroom + shower has clear glasses, they have a see through shades covering the glasses but you can still see everything inside. The rooms seems to be smoke free but the hall ways are always filled with smoke smell. They really do not enforce no indoor smoking rule here. It is a hit and miss on the non-smoking room. I see some guest smoking in their rooms with door open. At last the service. The front desk staff seems very cordial and nice. However on the day we are checking out they informed us that one of the towels we used has dye on it which they can not wash out, that came out to a whopping 100 yuan to replace the towel. Really? 100 yuan, I can get a dozen white towels in Walmart. Also, the claim they couldn't clean it was shown to me on a front desk staff's personal phone. Have you ever heard of bleach before? Seriously, you can not get a white towel cleaned? Is this hotel in the hospitality business or linen retail business? Since I was in a hurry to catch a train I didn't want to argue over something as petty as 100 yuan. I paid the fees and left. Next time I am in Taiyuan again I probably will go back to Pullman hotel. Smoke smell is not a problem and they never give me a hard time on something as petty as a towel.

The room cleaning service was excellent My room had a large window, so I thought it would be cold, but it wasn't cold because of the warm heating in the hotel Also, I really liked the blackout curtain, which covers the light well in the morning👍🏻 The hotel front desk staff had a good attitude! They also had excellent basic service, such as lifting up your luggage! If there is only one thing that is regrettable, no one can speak English. The difficulty of communicating was too much. It would be better if even the front desk staff could speak English😊 Everything else was good! I want to visit again next time🩷

Excellent hotel with outstanding service

Nice hotel in a nice area. Inside the room it’s silent and good to sleep. The Rooms could get a bit renovation, but it’s still good quality.

Very nice. AC didn‘t really work and the room was quite hot - but all in all very good hotel.

Good location

Nice room and services,great location,strongly recommend

the hotel is excellent.

房間老錢風 典型的五星級做派 預期內 這個價格住凱賓斯基是可以的 入住中遇到的問題，攜程和酒店也都第一時間處理了，非常感謝。 早餐不錯，住了三晚，也沒有吃膩 烘培區麪包是好吃的，如果多一點蛋糕之類的會更完美 刀削麪也是好吃的 師傅現削的 鹵也是好吃的 現做的蛋卷和班尼迪蛋也不錯 早餐餐廳的李經理服務非常好，服務很到位 感謝 以後來太原 還會選擇凱賓斯基的

春節和家人出來遊玩，選擇了凱賓斯基，地理位置太優越了，緊鄰地鐵站和繁華商圈，位於晉祠和山西博物館中間，無論是遊玩、購物、吃飯都非常方便。所有工作人員的素養非常高，見面主動問候，有問題及時處理，尤其前台李曉蓉甜美又熱情，入住和退房都是她幫忙辦理，還主動升級了房間。這次入住為太原之行大大加分！

這次的入住體驗非常好，前台Sunny為我免費升級了房間，非常貼心的介紹了酒店的各項設施及服務。二樓早餐的服務人員也很nice，服務很細緻。下次還會選擇這裏。

過來旅遊的，朋友推薦了這家酒店，這家酒店有非常好的設計感，可見酒店方的品位很不錯。離景點很近，工作人員熱情，尤其表揚紅衣女郎，李曉蓉服務特別好，其次酒店的硬件設施和軟件設施都很好，水龍頭淋浴頭都很好用

這次去太原旅遊定了凱賓斯基酒店，在市中心，非常方便。房間也很乾凈，很寬敞。早上的早餐也很豐盛，服務很好。下次一定推薦朋友入住這裏。

新年第一遊，服務超級好，特別是禮賓部帥哥小楊同學，服務周到體貼，新春出行必選！！！！！minibar還是免費的，這次春節出來感受到最好的服務！