Ulasan Kempinski Hotel Taiyuan

In the past when I go to Taiyuan I always stayed at Pullmans next to FuLi Xinhualing area. I decided to give this hotel a try due to its location and convenience. Location is very convenient, calling a cab is easy, Starbucks next door, shopping centers all round with food courts, Walmart is 10 minutes walk away. Hotel got a pool and gym, I used it and it is not bad at all. They kept the pool and the gym pretty clean. The rooms are also kept clean. Be mindful that the rooms are not design for privacy. If you are staying with another person in the room the bathroom + shower has clear glasses, they have a see through shades covering the glasses but you can still see everything inside. The rooms seems to be smoke free but the hall ways are always filled with smoke smell. They really do not enforce no indoor smoking rule here. It is a hit and miss on the non-smoking room. I see some guest smoking in their rooms with door open. At last the service. The front desk staff seems very cordial and nice. However on the day we are checking out they informed us that one of the towels we used has dye on it which they can not wash out, that came out to a whopping 100 yuan to replace the towel. Really? 100 yuan, I can get a dozen white towels in Walmart. Also, the claim they couldn't clean it was shown to me on a front desk staff's personal phone. Have you ever heard of bleach before? Seriously, you can not get a white towel cleaned? Is this hotel in the hospitality business or linen retail business? Since I was in a hurry to catch a train I didn't want to argue over something as petty as 100 yuan. I paid the fees and left. Next time I am in Taiyuan again I probably will go back to Pullman hotel. Smoke smell is not a problem and they never give me a hard time on something as petty as a towel.

The room cleaning service was excellent My room had a large window, so I thought it would be cold, but it wasn't cold because of the warm heating in the hotel Also, I really liked the blackout curtain, which covers the light well in the morning👍🏻 The hotel front desk staff had a good attitude! They also had excellent basic service, such as lifting up your luggage! If there is only one thing that is regrettable, no one can speak English. The difficulty of communicating was too much. It would be better if even the front desk staff could speak English😊 Everything else was good! I want to visit again next time🩷

Nice hotel in a nice area. Inside the room it’s silent and good to sleep. The Rooms could get a bit renovation, but it’s still good quality.

Very nice. AC didn‘t really work and the room was quite hot - but all in all very good hotel.

Nice room and services,great location,strongly recommend

the hotel is excellent.

Receptionist Nice nice

總體很滿意，房間給升了級，夠大，豪華感可以，健身房有些機子有點問題。總體服務十二分滿意，早餐不錯，晚餐🦞有點應付的意思，性價比不如專業的高檔自主餐廳。總之，整體看不給滿分算是怕驕傲。下回還會來住！

房型比標間要寬敞，有大沙發和辦公桌，對出差和旅遊的人都十分友好。 酒店的裝修風格的確比較的上世紀風格……比較傳統的。 早餐就五星級標配，印象深刻是有罐裝汽水提供 服務給五星是因為沒用到什麼服務，所以沒遇到什麼問題 樓下街對面有超市，走兩步有商場。不過沒發現周圍有啥可逛的。 健身房不是24小時的。同時有對外開放且有教練在上私教課。但也因此器械相對全一些。

前台辦理入住效率很高，工作人員都很熱情，交通也方便，旁邊有個不錯的商場，太原真的有演唱會**症，配套服務做這麼好，酒店也有提供自己的接駁車服務，雖然班次沒有官方那麼多，但是方便很多，下次看演唱會還住這裏！

太原五星酒店本就不多，價格比一線城市的凱賓斯基美好不少，還有黑森林蛋糕吃，於是來看演唱會選擇了這裏 不得不説太原歌迷之城的標簽打的名副其實，接駁車免費景點免費交通，煙花無人機伴手禮，太驚喜了 酒店房型升到了行政層，視野很好，房間也大了不少。不過小提個建議，房間抽紙可以多放點地方，床邊和辦公桌都可以的 早餐品種也還行，有現削的刀削麪，不過沒有頭腦哈哈衹能自己去外邊嘗試了

去看五月天演唱會,被免費升級到行政套房~很驚喜! 服務什麼的都特別好,還有免費接送體育場的大巴車!!!!一層負責聯繫大巴的大哥也特別負責,一直仔細幫我們把上大巴的票送到我們手裡才放心!! 設施確實有點點老,行政套房空調不是那麼的靈敏

一到酒店就感覺到酒店工作人員服務熱情周到，特別是紅衣女郎李曉蓉，送我們到房間介紹了酒店設施情況，還貼心手寫一份太原美食特產及周邊商場，讓我們感覺到了賓至如歸的感覺。酒店早餐也很豐富，選擇也多，值得推薦！

每次到凱賓斯基都是享服務，品美食，暢遊泳，感覺是一如既往的好！特別是泳池，水質乾淨，設施齊全，孩子游泳的時候，救生員一直在岸上跟着，非常專業！點贊！