Hotel berhampiran Co-Cathedral of St. Thomas More, Tallahassee

My experience was quite nice at the four points at Sheraton. Ultimately the prime person of interest that I would like to mention was a woman by the name of Sowsan (trust me I had to ask several times and write it down to remember very unique name). Her energy and work ethic or astounding considering the girl who was there when I first came in I think her name was Michaela or something she was a little bit different very short very curt very rude and didn't really act like she wanted to even be there but who does right it's a job. If I were to rate my experience based on the other girls ”professionalism” Then it would be a pretty bad rating but thank you Sowsan for actually caring about your customers and I hope that girl finds a job she enjoys.

I didn’t write a review when I went shame on me. Let’s say this place had a lasting effect when I think of Tallahassee. I walked in the reception desk, staff was super friendly check in was a breeze, hotel lobby is very chic, not what I expected at all, you take the mirrored elevator to your room, the room itself a bit small but really not here for square footage. The bed was extremely comfortable, the shower really nice and as an added bonus can’t forget the roof top bar. The staff was ridiculously patient with me and most of all the best chocolate martini is made here!!!!!!!

I stayed at this property for one night this past summer, and have since decided that despite a poor experience, the hotel deserved a positive review because of what they did to make things right! I decided to stay in this hotel after a concert at an amusement park in a neighboring state, near the border with Florida, and wanting to get out of that awful state as quickly as possible after the concert. After a terrible day, made only slightly better by seeing my favorite band in concert, I was hoping for a good nights sleep at this property, which unfortunately did not happen according to plan. Unfortunately the neighboring room was quite noisy, and I had to speak with the front desk, so the night auditor could try to call that room to ask them to quiet down. I am assuming I couldn't be moved due to hotel being fully booked, so I appreciated the night auditor doing what she could to try to make my stay better. However, after the neighboring room finally quieted down, and I was able to get a little bit of sleep, I was awoken with a loud sound similar to that of an alarm, coming from that room. I eventually went back to the front desk, and this is where the night auditor, who was still working, did everything they could to make things right. She was able to go back to the room to confirm the noise, attempt to contact the fellow guests, and when it was determined they were no longer in the room, enter the room herself, and then call for help in stopping whatever was causing the loud noise. Being that I was already trying to recover from a bad day, only to have an awful night, one might expect me to leave a completely negative review. However, the staff at this hotel provided me with the best possible service, and even gave me a late checkout and bonus Bonvoy points, to try and make up for an otherwise bad stay, due to issues beyond their control. Overall, I am happy that despite my negative experience, the wonderful people at this hotel did what they could to mitigate the issues with my stay. While I don't expect a perfect stay when staying at a Marriott flagged property, I do expect service that is at least good. At this property, the service was Excellent!

I stayed there 2 times this year during the Florida State House Session. The hotel is in a great location for everything. The staff was great as well. The GM Tony was great, The over night guy/Peter was great as always. A very funny guy he has a story for us every night. The rooms was clean and ready. I would have giving it a 5 star rating, But I ran into two things that need to be addressed. The lady That wears the mask was not heplful at all. I asked for a blanket and she made it a big deal. She came back without and was not caring at all. The day I was tryin to check out, I went to the counter and there was no one there. I stood there for about 5 to 7 minutes finally a young lady came over from the far left after tending to her kids, which I thought was very unprofessional to bring your small children to work... She came over and checked me out. Other then that my stay was great!!

I knew it might be an issue not having my ID for check in (I had left my wallet at home in Jacksonville) so I had called Holiday Inn earlier in the day to ask if a photo or FaceTime with my ID would be sufficient. The woman that answered the phone said yes at 12:19 on the day of check in. I then checked in at 7:15 and was told a physical ID was required due to corporate policy. I told them I had called to ask prior to arriving. Why would I just show up to the hotel without an ID in hand without asking first? The manager then insinuated that I lied about calling even after I showed him my call log on my phone, saying “there was no woman answering the phone at 12:19”. I am an out of town physician that works full time right across the street from the hotel. Did he really assume that I would be foolish enough to chance check in without asking about an ID requirement earlier in the day? Furthermore, had that employee been competent and told me the CORRECT answer earlier in the day, I could’ve booked a VRBO but instead had to scramble for lodging, all in between 12 hour ER shifts. All of their employees should be well versed in corporate policies. In addition, this manager should’ve responded with “I’m sorry I don’t know who that could have been but I will find out” but instead implied that I was lying. My friend just sold his house and I was going to start staying at this hotel 8-10 nights/month but this obviously has changed things.

Overall we enjoyed our stay at the hotel. The Staff was very friendly, the restaurant breakfast was excellent, the dinner or late dinning could be better. The only real issue I had was the bathroom sink. The water pressure was too high and you had to turn the valve fully open to get hot water and get clothes wet in the process.

We think this is the best hotel in Tallahassee. Super clean, updated, friendly and safe. Everyone we encountered was so welcoming and actually takes pride in the hotel. We only stay here now when we come to Tally and recommend it. Very good room darkening shades, plenty of outlets and usb plugs next to beds and integrated into sofa. Honestly couldn’t ask for more. 10/10.