Pengguna Tetamu
15 Ogos 2023
The Dalecarlia Hotel & Spa Hotel is located in scenic Tällberg, offering great surroundings with a view of the lake Siljan. Unfortunately, that's roughly where the good stuff ends. Given their room prices, and additional fees for using facilities like the sauna and the Spa, I would have expected a much higher level of standards here. Our room, facing the lake Siljan, was extremely warm (much warmer than the public areas of the hotel). The only functional ventilation was to open the two windows and let them stay open for as long as possible. The shower doors need some love (maintenance) to prevent water from escaping the shower onto the bathroom floor. The breakfast lacks vegetables, and the scrambled eggs taste like they came from a pre-fab tetrapak container. The time to clear the tables after guests have left their breakfast sitting should be much shorter. Running out of food was a common issue for many guests during the breakfast. The dinner was, unfortunately, pretty much a service disaster. We switched tables, after asking staff, so they were aware of the change. We then had to wait 45 minutes for our appetizers to arrive. We had to ask for the customary "bread & butter", while the table right next to ours had theirs from the moment they were seated. When we ordered a beer, we had to ask for a beer glass. The guests right next to us were served beer in wine glasses. The food, when it finally arrived, was good. They even managed to serve the steak as ordered (rare). We talked to the Kitchen Manager after the dinner, and we did end up with a 30% discount on the bill. I think not paying for anything at dinner would have been a more appropriate gesture. I fully understand that anyone can have a bad day at the office, but there were just too many things that, when combined, made for a pretty sad experience. Taken this hotel's prices into account, I think a 2/5 rating is about right.
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