Hotel berhampiran SM City Tarlac, Bandar Tarlac

Nice hotel and good location

The room and staff was really good Sobrang bait nila but here’s my experienced sa facility. 1. No WiFi 2. No socket near the bed (di ka makapag charge) 3. No TV Channel only movies (downloaded) 4. No double lock for the door 5. Sobrang baho ng tubig (Amoy kalawang since it’s deep well water) but still dumidikit ang yung kalawang sa katawan and worst pag nag tooth brush. 6. Yung room namin sobrang Ingay di ka makatulog since Malapit sa kalasada 7. No available slippers Hope they will improve yung mga na experiences namin during our stay. Thank you.

On arrival a gate-house guard let us in without instructions. After a few minutes of confusion we found the reception. We could see that it is just as it looks the photos; a beautiful quality built and very well maintained sparkling clean boutique hotel. We went to their 'Sunset Grill’ restaurant and seated by lovely staff, a little to eager to take our food order. The room was cool and music was calm and ambient. Exhale, after a long drive - perfect … Suddenly things erupted as the gentle music switched to blaring, loud ”Happy Birthday too you” .. the staff waiting our order burst into loud clapping hands. Repeat and repeat the song in different versions, and the clapping! I went out to the garden but it was also playing outside! I was out on the grass oval before I was far enough away from it, my wife and kids following. It eventually subsided so we returned and tried to and relax, but the birthday group was now shouting. A few pesky flies arrived and persisted, and more shouting so we set up outside. I ordered a NZ white wine at 1,900p, and it wasn't pre-chilled..!? We tried to relax and chill the wine, but many more flies, so we go back inside, but flies are inside too. The food came out and it was good, but stone cold mash potato - I dislike being served cold food, and I cant stand flies on us. We went back for dinner after 9pm. I ordered the steak and explained to the new staff shift that my lunch had been cold and to make sure the dinner was hot, especially the potato. It came out stone cold, again! .. with the worse steak I'd ever seen. Right at that moment about 9:40pm as the food arrived they started switching out the lights! We got up and left, forfeiting the food they already had us sign for. The next day while enjoying the beautiful hotel I notice the pool-bar by was not staffed, I found a staff and ordered 2 Budweiser but they only have 1 in stock. The coffee shop was not staffed either, nor the pizza bar. I walked to the restaurant and ordered pizza at the pool, but I am told I’m not allowed to eat it anywhere but in the resto, or in our room!?! The breakfast was awful - nicely cooked but bad choices of products; we forfeit our second day. Then the last day lunch was finally everything terrific! Lastly on the F&B, there was no water source for guests. So the reception kindly refilled our bottles with a source in the back office. The room is very nice and a good size, good AC and has views, but the bed was very hard foam with thin cheap sheets that are too small. Roll over, re-tuck the sheet, repeat, roll, re-tuck. No gowns nor toiletries either. I cannot understand why such a beautiful facility can have so many silly flaws. It is so close to being everything we look for - Boutique, Kid friendly, clean, play ground, games room and great staff with good swimming pools. Such a shame because I don't think we would return, mainly because of the bed. Quality Pillow Mattress Toppers and sheet set wo

Last minute booking on a return trip from Subic. The rooms are as advertised, clean, quiet and big. Wifi speed is excellent. Our rate did not include breakfast but there is a coffee shop outside and a convenience store for snacks.

They told us to get in line before getting in but once they accommodate the guests for 8pm, the people that are not in line are getting first before us, for the Php 2750 per person the way they manage the people in order is very disappointing (also the people that go first that are not in proper line are so disappointing thinking that you afford to pay to eat here but you can’t follow simple rule and displaying such behavior 🫠). Also the price is not worth it for the things you can eat here, the tomahawk is not that delicious and the lobster is like just ok, and also the time we get there, the ice cream for dessert I think just lasts for 30 mins and they don’t refill it also there are food that are so limited like salmon and other viands, I did not even take a taste of lechon. After our experience I think the vloggers are just overreacting for their vlog here. In the end there is no particular food that manages me to remember its good taste and all are just meh or just the same taste in other buffet restaurants that offers more variety of food in just under Php 1k

We celebrated my son's birthday here and stayed for 3 days and 2 nigths, it was the best decision ever because the hotel made my family really special during our stay. Each and every staff of the was very accomodating and polite, they gave lots of treats and even decorated our room with balloons and birthday banner. My son was very happy for all the birthday songs and cakes that he received. At the end of the day he told us this is his birthday ever. Thank you swissotel for making our stay memorable.