Pengguna Tetamu
17 Februari 2023
IDELSON HOTEL - Should be called’: RIDDLESON’ with COCKROACHES HOTEL more like!!! On Agoda.com the images of the Idelson, look ok, looks like a clean room, close to the beach of course images don’t show everything. The room I booked (room 4) had 2 x live COCKROACHES in it, one in the bedroom and one in the bathroom, (the bathroom looked grimy BTW) if there was 2 COCKROACHES, I’m sure there would be more, but I wasn’t staying to find out!! The room had a really strong smell of air freshers, thinking retrospectively it was probably ROACH killer that had been sprayed to try and keep their PESTS at bay, that obviously didn’t work! Imagine entering the room and not seeing any cockroaches, having them crawl over you and your stuff, lay eggs etc…🤮 Or wake in the night to go to the loo and being surrounding by COCKROACHES!!!! Does not bare thinking about!!!! There was no receptionist working when I arrived 23:30 approx, so I couldn’t speak to anyone directly, that part of the ‘hotel’ where a ‘receptionist desk’ was locked up. To gain access to the building/my room, they emailed me a code, they were responding via that email until I emailed them back with images of the COCKROACHES telling them I couldn’t stay in their hotel. I continued to complain the Idelson and to Agoda.com. The Idelson, still took their payment 3 days later from my current account, neither would refund me my money. I checked my travel insurance it covered everything but this situation. I was then left walking the streets of Israel, as a solo female traveller not knowing if I’d find another hotel, with no internet as my data had ran out! Luckily Abratel Suites on Ge’ula Street did and took me in lovely suite - no cockroaches! At a cost to me of, £145 for the night. I then found another more reasonably priced hotel the Brown Brut for £60 odd pound a night - which was wonderful room there. Take this a warning, if one room has cockroaches others will too, if not the whole building, DO NOT BOOK IDELSON HOTEL!
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