7, 7 Phet Kasem Rd, Tambon Lam Kaen, Thaimuang, Lam Kaen, Phang Nga Province, 82210, ThailandLihat Butiran Hotel
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Kami Memadankan Harga
1 malam
Ulasan Tetamu
4.4/5
Sangat Baik
64 ulasan
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Ulasan yang disahkan
Persekitaran4.3
Kemudahan4.4
Perkhidmatan4.5
Kebersihan4.5
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Semua ulasan(64)
Ulasan positif(51)
Ulasan dengan gambar/video(27)
Penginapan yang hebat!(4)
Ulasan kurang baik(3)
Plum31
Menginap pada Jun 2023
Pasangan
31 ulasan
4.7/5
Menakjubkan
Disiarkan pada 14 Jun 2023
Our stay at Merlin Khao Lak was pretty great. We had a week there, and sincerely enjoyed the feeling of staying in a contained and nicely taken care of rain forest by the beach.
The location was nearly perfect, but the beach itself wasn't very swimmable (beginning of rain season, to be fair). Fortunately, there were other beaches on the same coast that were nicer during the same time of year, so we did get time in the sea water. Even without sea swimming, the ambience from the waves and the sunsets made the beach plenty nice for us at Merlin. There is also a variety of nicepy kept pools to enjoy, though I typically don't enjoy pools personally.
Service/food were both nice as well. The staff was pleasant enough, but it did feel weird that an ecologically minded resort had the least meat/dairy alternatives of any of the several resorts/hotels we stayed at. I found ordering curries with no seafood or meat simple though, and they were mostly still good. The massaman curry was a miss, but everything else I tried was quite good for resort food!
We really loved the touch of the room's default tv channel being an info channel about the resort's wildlife and maintenance. That, plus the several info booklets allowed us to have a more guided and knowledgeable experience while sightseeing on the exceptional grounds. It was really fun running into others who were also just having a look around and waiting to see a different animal pop up.
We enjoyed our stay. Next time we'd likely come back, while also spending some time up the coast a bit.
Jawapan daripada Pihak Penginapan: 親愛的Anonymous User,非常感謝您的正面評價和滿分評級。非常感謝您的反饋,您的意見對不斷提高服務質量具有巨大的價值。非常高興聽到您在入住期間享受到了舒適的服務。您提到的熱帶雨林的環境,連廊的便利,以及寬敞的房間和豐富的早餐都是我們為客人創造舒適住宿體驗的重要部分。同時,很高興聽到您享受了泳池,草地和沙灘,以及酒店附近的餐館和設施。對於您提到的房間有些許黴味以及泳池清理不及時的問題,我們深感歉意。我們會加強房間的通風和清潔工作,以及提升泳池清潔和維護工作,以確保我們的客人可以在最優雅、最潔凈的環境中享受他們的住宿。我們為提供一個愉快的住宿體驗感到非常開心,並期待在不久的將來再次歡迎您光臨。"Living in Harmony with Nature"此致The Management Team
Jawapan daripada Pihak Penginapan: 親愛的徨唯羯,感謝您提供了這個積極的評價。很高興您享受到自然環境以及獨特的房間設計,並且很高興知道餐飲服務以及價格也贏得了您的滿意度。我們非常理解您對於游泳池及泳池酒吧的反饋。團隊將會對游泳池進行進一步的維護以提升體驗,並且也將加強清潔規範來確保酒吧的衞生標準。至於提到的電燈中控問題,我們已經通知了維修人員進行檢查並進行必要的改進。再次感謝您的寶貴反饋,我們期待着您的再次光臨,希望能給您提供更好的服務。"Living in Harmony with Nature"此致The Management Team
Jawapan daripada Pihak Penginapan: 親愛的OSDM,非常感謝您在忙碌中花時間提供評價。對於您在入住期間的不滿,我們深感遺憾。關於您提到的海景別墅不符的問題,我們將會跟進並對相關圖片進行核實,以避免給其他客人帶來誤導。關於泳池清潔問題,我們會強調並加強清潔工作以保持泳池的清潔。同時也會對客房內的用品配備進行檢查,以確保供應充足。酒店的公共區域沒有毛巾供應的情況,我們也將會盡快解決。關於您提到的服務問題,我們非常感到抱歉。酒店致力於提供高質量的服務,您的反饋已被轉交給管理團隊,他們會對此進行仔細的考察和改進。關於小童友好設施的缺乏,我們已經記錄了這一反饋,並將在今後的服務中盡力改善。最後,我們對您在入住期間的不便表示深深的歉意,並希望您能給一個改進服務,重新贏得您信任的機會。我們重視每一次入住,期待在不久的未來能再次為您服務。"Living in Harmony with Nature"此致The Management Team
Jawapan daripada Pihak Penginapan: 親愛的Guest User,感謝您的積極評價和詳細反饋。很高興能瞭解到您對房間、設施以及服務滿意度相當高,這是對我們團隊最好的鼓勵。您對早餐的滿意以及認為我們酒店的性價比高也令我們特別欣喜。同時,我們已經根據您的反饋對團隊做出一些小建議——比如提供更多的優惠訊息。我們在未來提供更優質的服務以符合價格水平。再次感謝您願意推薦我們的酒店給朋友們。期待您再次光臨,繼續享受我們的優質服務。"Living in Harmony with Nature"此致The Management Team
Jawapan daripada Pihak Penginapan: 親愛的Pipiludadi🏀,非常感謝您選擇了我們酒店並留下評價!很高興知道您享受了雨林叢林式沉浸式體驗,並欣賞環境佈局以及豐富的生態動物。讀到您在酒店度過的時光,我們感到十分榮幸。我們的目標就是為客人打造一個舒適、乾淨、富有自然之美的住宿環境,看來我們在您的體驗中成功地做到了這一點。對於您提到的早餐品類豐富和服務員nice,我們也深感欣慰。服務團隊始終致力於為客人提供最優質的服務,確保每一位客人都能享用一個愉快的住宿體驗。我們一直堅信,優質的服務和美味的食品是讓客人留下美好印象的關鍵。另外,我們也很高興知道您對酒店周邊的餐館,酒吧,按摩店和超市等設施表示滿意。位置確實適合客人們探索周圍的生活設施,使旅程更加豐富多彩。再次感謝您對我們酒店的推薦,我們非常期待您的再次光臨。"Living in Harmony with Nature"此致The Management Team
Jawapan daripada Pihak Penginapan: 親愛的Anonymous User,非常感謝您分享了愉快體驗,且對酒店環境和周邊環境作出了高度評價。非常高興您喜歡酒店的位置離海灘和繁華區的近,這正是酒店的一大特色,我們也希望能為您的度假行程帶來最大的便利。此外,很榮幸能為您的斯米蘭出海之旅提供一個安靜舒適的休息場所。真誠期待您再次選擇我們酒店,我們會一直致力於提供更優質的服務,希望您下次的體驗能夠更加愉快。再次感謝您的好評,希望再次為您服務。"Living in Harmony with Nature"此致The Management Team
Pengguna Tetamu
Bilik Superior Twin
Menginap pada Apr 2023
Keluarga
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 16 Mei 2023
Ein Hotel mitten in der Natur. Bunte Vögel und Warane. Unglaublich gutes Frühstück mit viel Abwechslung. Strand sauber und Pools niemals überfüllt.
Jawapan daripada Pihak Penginapan: Dear Guest,Greetings from Khaolak Merlin Resort!Thank you so much for booking our eco-resort and for leaving us your 5-star rating and feedback! We are so much delighted that you find your stay with us was cost-effective and we are glad that you had good value for your money. We hope that you would come back and have another lovely adventure with nature here at Khaolak Merlin Resort. We encourage you to invite other travelers as well.Living in Harmony with Nature,Warm regards,The Management Team
Pengguna Tetamu
Deluxe Natural King Room
Menginap pada Okt 2023
Keluarga
1 ulasan
4.0/5
Sangat Baik
Disiarkan pada 10 Nov 2023
設施陳舊了一些 蚊子比較多 其他還可以的
Terjemah
Jawapan daripada Pihak Penginapan: 親愛的Guest User,非常感謝您選擇我們的酒店,並在百忙之中提供的寶貴意見。我們注意到您對設施陳舊及蚊子問題的提及,我們感到非常抱歉。我們始終在不斷更新和改善設施以提供更好的居住環境。對於蚊子問題,我們已經採取了相應的防治措施以確保環境的衞生和客人的舒心。很高興聽到您對其他方面的滿意。我們一直致力於提供高質量的服務,以確保每位客人都能在我們的酒店享受到愉快的時光。再次感謝您的反饋,這對我們來説無比重要,我們期待能在不久的將來再次歡迎您的光臨。薩瓦迪卡"Living in Harmony with Nature"此致The Management Team
louiseboyle288
Menginap pada Sep 2024
Pasangan
5.0/5
Luar Biasa
Disiarkan pada 29 Sep 2024
September holiday, Travelling as a couple, deluxe room overlooking pool and beach.room spacious and kept immaculate ,housekeeping did a great job. All staff friendly and welcoming. Spa staff amazing had four treatment s over the 2wks Puy and Kiki did a great job. We used the buffet for breakfast and the a la carte at the beach lunch and dinner, food was excellent and if not included in your plan very reasonable. Staff at both restaurants were fabulous. The grounds were well maintained and it was great to see the wildlife. The poor weather and storms kept the loris in hiding but the monitor lizards didn't mind at all . The only problem we experienced was the lack of evening entertainment. Music was played at beach bar but stopped around 8pm .Background music wouldn't go amiss at the main pool where swim up bar is. The lobby bar has an old guy singing the same songs every single night and it becomes monotonous.!! People tend to pop in for a drink and move on, we never saw this bar full, and majority around the pool all voiced same opinion. There is an area behind the pool table leading up to the beach bar where a band could play without disturbing anyone in the rooms and guests could dance to livelier music. Hairdryer had very little power so bring own or tie hair up,the humidity plays havoc with your hair. Room had bug machine, kettle, mini bar, tea,coffee, two bottles of water daily. No iron so bring your own. Shampoo, shower gel and lotion are provided and decent quality. We will return. Thankyou Merlin resort.
Terjemah
6/19
Jawapan daripada Pihak Penginapan: Dear Louise, Thank you for taking the time to share your detailed experience at our resort. It's wonderful to hear that you found our deluxe room spacious and immaculate, and that you enjoyed the beautiful pool and beach view. We're also thrilled that our housekeeping and spa staff exceeded your expectations, and that you had an enjoyable dining experience with us. We appreciate your feedback on the evening entertainment and understand how diverse music can enhance the holiday experience. We’ll certainly look into adding more variety to our playlist and consider livelier performances in the area you’ve highlighted. Your comment about the hairdryer has also been noted, and we’ll review it for any necessary improvements. It’s great to know that our amenities and the daily provision of tea, coffee, and water were well received. We're also glad that our well-maintained grounds and the presence of wildlife contributed to your overall experience. While we regret the few minor issues you encountered, we're pleased they didn’t significantly affect your stay. Thank you for considering a return, and we’d love to welcome you back to offer an even more delightful experience at Merlin Resort. Living in Harmony with Nature, Warm regards, The Management Team
R1922JDmattt
Menginap pada Nov 2024
Pasangan
4.0/5
Sangat Baik
Disiarkan pada 21 Nov 2024
Really nice hotel. Great tropical grounds with lots of wildlife and some magnificent trees. Nice big rooms and direct beach access. Breakfast was good. Very well kept grounds and pools. Friendly staff. Would recommend. Plenty of local places to eat within a 10 minute walk.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest, Thank you for your positive feedback about our hotel and staff. We're delighted you enjoyed the tropical grounds, spacious rooms, and proximity to local eateries. We sincerely appreciate your recommendation and look forward to welcoming you back for another enjoyable stay soon. Living in Harmony with Nature, Warm regards, The Management Team