Hotel berhampiran Nordstrom Rack, Thousand Oaks

I was so pleased with the facilities - very unique layout of the hotel, kind of a fun and mysterious experience to explore the property and gain my bearings. I get a little tired of the typical hotel layout - it's always exciting to get a unique setup like this one. The hotel has been in business since 1969 but has obviously been completely redone, probably multiple times since then because it feels so fresh and new. There wasn't anything that felt old or stale - the entire room felt so clean and new, I highly recommend for germaphobes like myself. I felt very comfortable here. More than anything, I was so moved by the customer service. Being a semi-frequent guest of hotels all over, I've come to learn that lowering my expectations before checking in at most places will prepare me for the inevitable disappointment - haha. BUT this was not the case here - the gentleman who checked me in was beyond friendly and helpful, I felt so touched by the personal effort he clearly put into ensuring my check-in experience was special. I will remember that for a long time. The lady who assisted me in the evening with a small purchase in the lobby and adding my rewards number to the reservation was also very friendly and not in a forced or ingrnuine way. I truly felt her kindness, both, through the phone, and over the counter. She went above and beyond to make me feel valued as a guest/customer and associates like her and her coworker who checked me in just don't go easily forgotten in my book. The guest service and unique experience you're sure to have when you stay here are what set this hotel apart from the rest. I absolutely recommend if you're in the area. What a lovely place for anyone to come visit but still feel right at home. :)

Nice hotel

Excellent. I believe that I have said a lot already.It might be continuing to repeat what I have already, h said, however, I will add that such a well organized staff shows efficient, professional and knowledgeable guidance and support. I do believe that Mr. Taylor provides exactly that. My Praise and Gratitude to all. Thank you again. .

We always stay here when we're in town absolutely clean and the staff is so nice. Not to mention the breakfast isn't to bad either...

Good location. Simple room. However mini fridge didn’t work do when I asked for one that works the young boy at the desk said no and for me to check out. Finally an hour later another employee exchanged the fridge for one that worked.

Needed a room and laundry facility between LA and Morro Bay. Room was ample and comfortable. Guest laundry was clean and quiet and the front desk had quarters. Was a little surprised that the hotel didn't offer breakfast, but there is a sports bar within an easy walk. Was shocked -- after checkout -- to learn that we'd been charged $10 for ”daily parking.” There didn't seem to be a lack of parking spaces, BUT oddly there were some cars in the lot that looked like they'd been there for a long time. Some were dusty, others had flat tires. Very weird.

The fact that this establishment was $50 a night cheaper than the comparable Hilton product should have set off more bells in my mind. I thought I scored a bargain. What I scored was a Marriott property which fell far short of the Marriott standards to which I have become accustomed. (A) at check in my Lifetime Gold status was not acknowledged and I was told the facility was full so no upgrades. Additionally no early check in. (B) I asked the front desk about the included breakfast, as the breakfast room was barricaded closed. Her response was that it wasn't much. And she was right (1) the prepackaged bags are distributed from 6 to 9am same hours all seven days a week. So don't sleep in on the weekend, (2) each bag consists of (i) one small granola bar (ii) one medium cellophane wrapped muffin, age unknown, and (iii) a choice of an orange or apple. I realize it’s Covid time but the Hilton suites product I stayed in by the SanFrancisco airport last month offered selections of hot oatmeal, eggs, breakfast meat, freshly made waffles all prepared by their staff and presented to each guest. (C) the safety bar in one elevator was broken, yes broken off leaving two rough bracket stubs to impact the unaware.(D) we are staying seven nights. At check in I requested a major room cleaning for Monday. Upon returning late Monday evening very surprised to see the room had not been touched. The evening front desk associate apologized and informed me that they only have two maids on staff, and he was sorry that they did not reach my room. I rescheduled for Tuesday. I called the front desk on Tuesday morning and was told that Tuesday was booked so we had been scheduled to Wednesday, but they would try to fit us in n Tuesday under the circumstances. I have not been back to the room so we will find out what happened today. (E) we checked in on Friday. Saturday morning I informed the front desk that one of the four lamps in the room was not working. I offered to change the bulb but was informed that (1) the front desk did not have access to bulbs, and (2) no maintenance staff works the weekend. (3) this item also was not addressed onMonday, I guess the weekend backlog pushed us to Tuesday or later. Bargain rates, Bargain place but far from Marriott quality.

環境很好，乾淨衞生，設施有點舊

Amazing hotel! My experience with Americas Best Value Inn in Newbury Park was awesome! Staff took well care of me with a clean room after every Housekeeping Service! Clean towels and comfy bed and pillows! Cleanliness 5 STAR! Big parking lot and free WiFi! I will come back to this hotel anytime I need to..Manager is a great caring person! Your stay in ABVI will be a great experience as mine!

최근에 리노베이션을 해서 룸은 깨끗했지만 화장실 바닥에 쓰레기가 치워지지 않은채 있었습니다. 밤 늦게 체크인을 했는데 1층으로 방 배정이 되어 만족스럽지 않았습니다.