Pengguna Tetamu
16 Disember 2024
i am writing to express my disappointment regarding my recent stay at your property. while the reception area had a pleasant atmosphere, the rest of the experience was far from satisfactory. 1. room condition: the room had a very unpleasant smell, making it extremely uncomfortable. 2. restroom hygiene: the bath mat appeared unwashed, and the restroom was not properly maintained. 3. air conditioning: the ac remote was not functional, which added to the inconvenience. 4. delayed preparation: despite checking in, it took over half an hour to set up the room, and even then, it was not adequately prepared. overall, the stay had a negative vibe, making it impossible to stay overnight. we opted for a day checkout instead. considering the condition and experience, we believe a fair amount for the room, given the circumstances. we request you to kindly review this feedback and adjust the billing accordingly. we hope these concerns are addressed to improve future guest experiences.
Terjemah