Hacienda San Jose Cholul

We had a couple of fantastic days and wished we had stayed for longer. The location is fantastic, in the middle of the jungle - it is so peaceful, and it is a great base for exploring Yucatan. The rooms are wonderful, the food at the restaurant brilliant and service exceptional. Highly recommended. You appreciate how good a place is when they have a problem: there was a huge rain storm that took out the electricity for an hour on our first evening. The staff were superb, bringing candles to our table and LED lights for the room - the Manager finding us later to apologise and check we were okay, which was brilliant. But it was great to play cards and talk to the kids without them wanting to be on their phones via the WiFi. Well done staff of Hacienda San Jose.

This is a really beautiful place and incredibly peaceful. The staff was superb. We were upgraded to one of the casitas and found it wonderful, especially the huge hanging bed! Good morning guided tour of the local birdlife was a wonderful added extra. The small downside is that the menu did not change over the nights we were there. Nonetheless, the food and service was top-notch. Whilst the hotel is in the middle of nowhere, this is arguably ideal because all trips in the local area are also in the middle of nowhere! We particularly enjoyed our day trip to the ruins at Uxmal which was possibly the highlight of our holiday.

This is a stunning place to stay for a couple of nights. We stayed here for a couple of nights as part of our honeymoon and had a fantastic time. The Hacienda is small, intimate, and peaceful. There were only a few guests when we stayed which meant we received fantastic service throughout our stay. The best part of our stay was the staff. Rodrigo, one of the waiting staff, went above and beyond to make us comfortable and make our stay extra special. The reception team were great, organised taxis for us, and talked us through the history of the resort. We also received excellent service from Aitor, another member of the waiting team. Not all of the waiting staff speak English, but all of them try their best. The on-site restaurant is excellent, we were able to walk over anytime for both breakfast and dinner, and found the food to be fantastic with good portions, with plenty of traditional Yucatan dishes on the menu. The cocktails were also surprisingly good, including the complimentary drink on arrival. We paid extra for the Banyan tree dinner. The location was magical, and was one of the highlights of the trip. There isn't much information on it on the IHG site, but it was a 4-course meal where you get to choose from a selection of options, with a bottle of wine and a private waiter. We had to ring up to organise it, as we couldn't work out how to email the Hacienda directly. We stayed in Room 3, a large and spacious king suite within the old owners building. A complimentary coffee service is provided to your room every morning, and bottled drinking water was topped up every day by housekeeping. A plug-in mosquito repellent was provided, but recommend bringing plenty of repellent yourself given the location of the Hacienda. The IHG site isn't great for listing the activities on offer - when we were there bikes were available to use, bird watching classes were on offer, and the reception staff talked us through the history of the Hacienda. As some other reviews have pointed out, the grounds are a bit tired in places. In a way, it adds to the charm of the Hacienda - tree roots are growing into the landscaping walls, iguanas burrowing under the steps - but it does mean the paving is uneven in places and there are cracks in a lot of the landscaping. I hope they get some additional investment to properly fix this up, it is a truly magical place which deserves to be restored to its full potential.

My wife and I stayed here for one night on a short visit from Merida using a free night certificate courtesy of my Chase IHG credit card. The hotel is a collection of old colonial buildings that have been completely renovated. Large olympic sized swimming pool with hammocks suspended over the water at one end, and beautiful grounds. Our suite was luxurious with a very comfortable king size bed, large bathroom, cable TV (only 4 channels) , minibar, etc. Food in the restaurant was ok - Our dinner and breakfast was good but nothing special. In the morning, we were brought complementary coffee to our room The hacienda is in the middle of nowhere, about a 1.5 miles (2km) up a potholed road off of the highway. There isn't much else to do or see in the immediate area so bring a book to read and prepare to relax

When reserving with Marriott Bonvoy points, be very carful as there is going to be a room charge that in my case was not disclosed at the point of the reservation and in the email confirmation. Hopefully they will fix this inconvenience that results in unknown charges that should have been informed when reserving. Not sure how it works in Mexico but stating a price and charging a different one would be illegal in some countries.

First night great turn down service and food was impeccable second night service was awful no turn down service and the food was inedible really let us down. Didn't ask how I wanted my steak cooked I said to the waiter I want it rare it was well done. Chips freezing cold so was starters. Literally left us for 40 mins for the bill didn't come over once to ask us if we wanted drinks......